The member of staff who dealt with my enquiry, Holly, replied immediately with helpful advice. Also, answering my following questions. She was very positive & kind.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great design. I love how the glass top reflects light around the room. The open minimal design is perfect in my small flat. Very impressed with the delivery service.
Bedrijf heeft geantwoord
I contacted the Conran Shop today because I'd stupidly lost a charger for an item bought a few years ago. Completely my fault but Holly couldn't have been more helpful. She responded very quickly and... Toon meer
Bedrijf heeft geantwoord
Lovely items for sale but read the small print before you buy- if you change your mind, you have to pay the shop back for the original cost of shipping as well as the cost of the return (which you hav... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1973 on London’s Fulham Road, The Conran Shop has set the standard for contemporary design. With a focus on innovation and quality, we curate collections of furniture, lighting and home accessories that celebrate craftsmanship, timeless style and longevity. __________________________________________________ SIR TERANCE CONRAN... A visionary of his time, Sir Terence Conran redefined the way we live. Designer, architect and tastemaker, he introduced a bold new era of modern living, rooted in the belief that good design should be both beautiful and accessible. His enduring influence continues to shape interiors today, and we remain dedicated to honouring his philosophy of considered, timeless design. __________________________________________________ TCS STUDIO... With our exclusive designs we continue to build With a devotion to craftsmanship and materiality, TCS Studio embodies the design ethos of The Conran Shop. Every collection is designed by our London creative team or developed in collaboration with renowned designers, brought to life by master artisans across the world. Blending form, function and the finest materials, our collections reflect a pursuit of excellence—where every detail is considered and every design tells a story.
Contactgegevens
16 Sloane Square, SW1W 8ER, London, Verenigd Koninkrijk
- customerservices@theconranshop.com
- theconranshop.com
4,5
Uitstekend
3K reviews
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Antwoord van The Conran Shop
Hello Vivienne,
Thank you for your kind review. We are really pleased to hear that you are happy with us and our delivery service, the feedback is greatly appreciated.
Many thanks, The Conran Shop Team
Great product, poor logistics
Although the outsourced delivery service (Wincanton) was appalling, the response from the Conran shop itself was excellent. The product is great and I’m hoping that they outsource delivery to someone more professional in future.
6 maart 2025
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Chris, we are so sorry to hear about your negative experience with our delivery partner Wincanton. Our manager Ethan will reach out to you accordingly to have this issue addressed and resolved accordingly, apologies for the problems you have faced. Kind Regards, The Conran Shop.
Antwoord van The Conran Shop
Hello Arthur,
Thank you for your kind review. We are really pleased to hear that you are happy with us and our service, the feedback is greatly appreciated.
Many thanks, The Conran Shop Team
fantastic customer service
If anything goes wrong with your order they have a fantastic customer service to deal with it
24 februari 2025
Antwoord van The Conran Shop
Hello Mona,
Thank you for your kind review. We are really pleased to hear that we were able to successfully resolve your issue to your satisfaction.
Many thanks, The Conran Shop Team
Outstanding customer service
Outstanding customer service. 5 stars.
One of our Gubi Beetle chairs broke which we'd had for a couple of years. We sent a photo to Conran who informed us they didn't sale this style of chair anymore but went out of their way to arrange a replacement chair to be delivered from Gubi. Not only did they replace the boken chair but swopped over another which was showing signs of a small stress fracture. Anna at Conran customer services kept us informed at every stage whilst we waited for the replacement chairs to arrive. First Class!!!
10 februari 2025
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Jonathan,
Thank you for your kind review. We are really pleased to hear that Anna was able to help you so efficiently. We hope you get to enjoy your replacement chairs for many more years to come.
Many thanks, The Conran Shop Team
A mixed bag…..
This review is for the Discus Dimmable Pendant Light:
A mixed bag…..
Positives first….Shopping via the website was easy. The electrician fitting the light was impressed with the quality of the build.
Now the negatives, even though the light is only in a small downstairs cloakroom, the light given out is insufficient and a tad depressing.
28 januari 2025
Antwoord van The Conran Shop
Hello,
Thank you for your review. We are pleased to hear you found your online shopping experience easy to use, but we are sorry to see the light output wasn't quite what you were expecting. As advised online this unit has an integrated dimmable bulb with a brightness of 2070-lm. Should you need anything else, please do let our customer service team know and they will be happy to assist you.
Many thanks, The Conran Shop Team
Excellent service as always
Excellent service as always . Prompt and well wrapped and beautiful item .
28 januari 2025
Antwoord van The Conran Shop
Hello,
Thank you for your review. We really appreciate your feedback and we are pleased to hear you were happy with your order and the delivery service that you have received.
We look forward to serving you again soon.
Many thanks, The Conran Shop Team
Thrilled with the dining table I…
Thrilled with the dining table I purchased. It's truly a quality piece. Customer Service support was great and the delivery was handled well.
26 januari 2025
Antwoord van The Conran Shop
Hello,
Thank you for your review. We really appreciate your feedback and we are pleased to hear you were happy with your table and with the customer and delivery service that you have received.
We look forward to serving you again soon.
Many thanks, The Conran Shop Team
Antwoord van The Conran Shop
Hello,
Thank you for your review. We really appreciate your feedback and we are pleased to hear you were happy with the service that you have received.
We look forward to serving you again soon.
Many thanks, The Conran Shop Team
Antwoord van The Conran Shop
Hello,
Thank you for your review. We really appreciate your feedback and we are pleased to hear you were happy with the products and with your delivery.
We look forward to serving you again soon.
Many thanks, The Conran Shop Team
Antwoord van The Conran Shop
Hello,
Thanks so much for your review! We really appreciate your feedback are pleased to hear our store team were able to assist you.
We look forward to serving you again soon!
Many thanks, The Conran Shop Team
Products not fit for purpose
Do not buy anything from the Mags range. Despite saying these are suitable for outdoors- they all shatter. Only when you make a complaint will you be told they aren't meant to be kept outdoors. You will get no support from customer service.
Re: to Connran response. As you've been advised repeatedly. 4 side tables and coffee tables have not blown over. They have shattered due to a manufacturing fault. These have a 2 year manufacturing guarantee which you are refusing to honor. You have also advised upon complaint that these items are not to be kept outdoors, despite being advertised for indoors and outdoor use.
My review stands and has worsened due to the complete lack of accountability and customer service provided.
1 september 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Wendy,
Thank you for your feedback, I do apologise that you are not happy with our response. I can confirm that our Mag Table range is suitable for both indoor and outdoor use. The tables are made from ceramic and have a heat, frost and chemical resistant glaze. However, the tables can still become damaged should they receive a blow or be knocked over accidentally. I will ensure that your case is reviewed and have a member of the team come back to you accordingly.
Many thanks,
The Conran Shop.
Great example of good customer services
After ordering a lamp online, it unfortunately turned up damaged. I contacted customer services via email and had a same day response from Sue. She was brilliant, organised a replacement to arrive on Saturday, pick up of the damaged item on Monday, and a complimentary extra bulb for the inconvenience. She responded quickly, was pleasant and did everything to resolve the issue asap. Very much appreciated!
9 november 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello,
Thanks so much for your review! We really appreciate your feedback and are sorry for any inconvenience the issue may have caused, and are glad to hear that it was resolved swiftly by our lovely customer service agent Sue!
We look forward to serving you again soon!
Many thanks, The Conran Shop Team
Produce not crowded and easy to see
Produce not crowded and easy to see. I enjoyed not being hassled to buy.
26 oktober 2024
Antwoord van The Conran Shop
Hi Christine - thanks for your kind feedback - we're pleased to hear that you enjoted your experience with us and we look forward to seeing you again soon. Kind regards, The Conran Shop Team
Very pleasant and helpful staff.
27 oktober 2024
Antwoord van The Conran Shop
Thankyou for youer feedback - we're delighted to hear you highly rated our wonderful team. We hope to serve you again soon. Best wishes from us all at The Conran Shop
Not happy with the customer service
Not happy with the customer service. The product we purchased is low quality and they won’t take responsibility for it, saying that it’s meant to be like that. It’s a pendant light with very long wires (9 individual ones); the wires do not straighten even after being installed for over 3 months so they look all wonky. Not the style we were going for
Quite disappointed for a £635 item
1 november 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Sandy,
Thank you for your feedback here. Unfortunately, as per the images on the website the light does show that the wires are not all straight. This is because of the design of the light and is not a fault of the product. Unfortunately, as this has been installed it is not eligible for a return or replacement. I can see our customer service team recommended hiring a professional and shared a technique that may be able to straighten these to your liking.
Many thanks,
The Conran Shop
Antwoord van The Conran Shop
Thankyou Peter, we're so pleased to hear you enjoyed visiting our beautiful store and you found perfect gifts! We hope to see you again soon, best wishes, The Conran Shop team
Very helpful and fast in response…
Very helpful and fast in response customer service. Thank you !
30 oktober 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Marta, thanks for leaving a five star review, we're happy that we were able to help you out and you're very welcome. Best wishes, The Conran Shop Team
Brought a lovely mug as a birthday…
Brought a lovely mug as a birthday present but unfortunately there was a fault with it. The Conran Shop were great dealing with the issue and promptly sent out a replacement.
25 oktober 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Linda for your feedback. We're glad that we were able to resolve the problem quickly and keep the birthday on track! We hope to see you again soon. Best wishes, all of us at The Conran Shop
Great products and customer service!
I'm really pleased with the glasses I bought from The Conran Shop. They were a gift for my wife, and she loved them! I had a few queries, so I reached out to customer support. Megan, who I spoke to, was incredibly helpful and resolved everything very quickly. Highly recommend!
9 oktober 2024
Review zonder uitnodiging
Antwoord van The Conran Shop
Thanks Jack for taking the time to leave a review - we're pleased to hear your wife loves those fabulous glasses, and that our superstar Megan was able to help you along the way. See you again soon we hope. Best wishes, The Conran Shop Team
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