Cornwall Hamper Co. Reviews 

122
TrustScore 2.5 uit 5

2,3

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Beoordeeld met 1 van de 5 sterren

Was given two vouchers as a gift, spent over 4 hrs over the period of a week trying to place orders without success as website kept cancelling vouchers even though transaction was not completed. Gave... Toon meer

Beoordeeld met 1 van de 5 sterren

I purchased a Cornish clotted tea hamper with clotted cream fudge however the fudge did not arrive. I emailed and 13 days later got a reply to say that they would refund me for the missing item how... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have purchased three Cornish Afternoon Tea hampers recently. Two were gifts and the other for personal use. The verdict all round was that the contents were really lovely. The deluxe hamper contain... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Very difficult company to get hold of. I tried e-mailing, calling and messaging on Instagram to double-check they had amended the recipients postcode (which had accidentally auto-filled with my hom... Toon meer

Bedrijfsgegevens

  1. Banketbakker

Geschreven door het bedrijf

The Cornwall Hamper Company offers a wide choice of Cornish Hampers, specially-chosen selection from our sumptuous range of wonderful Cornish food & drink


Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

122 reviews

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3 sterren
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1 ster

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2,3

Alle reviews

(122)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Dreadful Experience

I ordered a pack of six Cornish pasties on ebay but cancelled my order within ONE HOUR of ordering. After not receiving confirmation of my cancellation I sent them messages via ebay messaging which were totally ignored. I subsequently gave them a negative review on ebay. FOUR DAYS LATER I received a message via ebay that it was too late to cancel. No direct communication from the Company has been received and despite them saying it was too late to cancel, no pasties have been received by me. UPDATE: I have now received a full refund.

20 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very difficult company to get hold of

Very difficult company to get hold of. I tried e-mailing, calling and messaging on Instagram to double-check they had amended the recipients postcode (which had accidentally auto-filled with my home postcode when placing the order). They eventually did pick up however the next issue we then had was that the hamper wasn’t delivered on the date selected (relatives had waited in all day for it). Again, no communication from the business and no reply to calls and e-mails to find out what had happened.
The only e-Mail we then had was from the courier service to say it was on an overnight delivery service and would be with the recipients by the following day.
This did happen however I cannot get anyone from the Cornwall Hamper company to return my calls or e-Mail to address my concerns.
It’s a shame as we wanted to support a small business but in this case, it backfired.

18 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Answer email's should be the first port…

Answer emsils should be the first port of call ive sent 3 no answer pasties tasted creamy awful

10 januari 2023
Review zonder uitnodiging
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

Good morning Julie, can you please confirm your order number so we can investigate this for you; I am unable to match an order to your name?

Beoordeeld met 1 van de 5 sterren

Missing item and no refund

I purchased a Cornish clotted tea hamper with clotted cream fudge however the fudge did not arrive. I emailed and 13 days later got a reply to say that they would refund me for the missing item however it’s been over a month now and I still have not received anything. I chased up the refund a week ago but have not had a reply.
I ordered this particular hamper specially because of the fudge so was disappointed that I did not receive it.

It is a shame as I have previously ordered from this company and did not have any issues then.

23 mei 2022
Review zonder uitnodiging
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

Good morning, we apologise for the delay in responding to this query. Further to our email conversation we hope this matter is now resolved.

Beoordeeld met 1 van de 5 sterren

Not good

Was given two vouchers as a gift, spent over 4 hrs over the period of a week trying to place orders without success as website kept cancelling vouchers even though transaction was not completed. Gave up in the end and placed Oder by phone using one voucher, but this was not easy as they had to ring back after checking that voucher had not been used! Received goods today but very short shelf life on several item, on cheese expires tomorrow. ONE DAY AFTER RECEIPT. 😬😬😬 NOT GOOD

20 april 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No Service at all

Ordered and paid for an electronic gift voucher but it has never been sent and only get automated response to emails.

24 december 2021
Review zonder uitnodiging
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

A screenshot of the Mail Log showing the sending of the gift card at 8.31am on 23rd December, immediately after payment was completed, was emailed in response to the query on 28th December 2021.

The office was closed between Christmas and New Year and emails were not being monitored full time.

Beoordeeld met 5 van de 5 sterren

Amazing Products & Service

Ordered a Christmas hamper for my Dad and had to change the delivery address last minute. The hamper was immediately dispatched to the new address and my Dad was delighted with the contents! Also got a call from a lovely lady to confirm this had happened. Great service and products and reasonably priced for the quality. Would definitely recommend!

21 december 2021
Review zonder uitnodiging
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

Thank you for your review Bianca, we were delighted to be able to help and that your Dad enjoyed the hamper. We hope you are all able to meet up again soon. Happy Christmas!

Beoordeeld met 5 van de 5 sterren

Great Idea & Great Value

First time user and couldn't be more impressed. Spent morning scanning websites for my parent's annual Christmas Hamper as look to try something new every year. Viewing many websites offering £20 of food plus extra £20 for a cardboard box. The Cornish Christmas Hamper with Prosecco £55 for me was by far the best value for money and the best range of products I found. The website was easy to use and, as my parents live in Cornwall, they will be thrilled we are supporting local company. I suspect that in the next few years we will the entire range!!!

29 november 2021
Review zonder uitnodiging
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

Good Morning, thank you for your review. However, we don't believe you purchased your hamper from The Cornwall Hamper Company. We don't currently offer a "Cornish Christmas Hamper with Prosecco".

Our range can be seen in our online shop:
https://thecornwallhampercompany.co.uk/

Beoordeeld met 5 van de 5 sterren

The gift that keeps on giving!

I ordered a cream tea hamper for 2 for my parents, to arrive in January just after a bit of a wash out Christmas( thanks Covid!) to cheer them up. I'm only just writing this review as I forgot at the time, I'm sorry, but remembered as I'm back again to send another 😁. From my point of view, I thought the prices were excellent, I loved that I could add extras, which I did ( mince pies, saffron cake, butter). It arrived on time.
In my mums words: ( from her message to me)
"Hamper just arrived. Thank you so much! So much more useful than the usual sort of hampers! Dad is thrilled with his giant Cornish pasties. His favourite. Unfortunately the clotted cream probably mine ... 😉. It was very cold in a box with padded silver lining which I have saved to deliver meals in!" ( they do this for elderly in their church)
The next day I got:"Scones were very good xxx."
Then: "the hamper was superb! Finished off the cream with some banana today! Still got the cake but the scones and mince pies were super. Dad has had the pasties 2 lunchtimes .. he loves them. In fact so impressed I sent a smaller version to a fed up friend! "
5 weeks later she sent me a photo of the box and wrote: "This is the box the afternoon tea came in! It brilliantly keeps meals hot and also yesterday frozen stuff cold!"
So thank you very much! Now off to send my dad some pasties for his birthday and as a bonus my mum will get a box 😂

10 mei 2021
Review zonder uitnodiging
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

Thank you Naomi and thank you to your mum too for being so fabulous with her recycling of the boxes, what an amazing family effort :-) Your feedback is absolutely amazing, and has made us all smile this morning! We look forward to seeing you again soon xx

Beoordeeld met 4 van de 5 sterren

Website was challenging

Website was challenging, I wanted to order fruit scones but couldn't see how to do this so ended up ordering plain. However, the delivery and contents were well received.

20 april 2021
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

Thank you for your feedback, we are pleased that the contents were well received. We are able to include fruit scones in all our hampers, if they are not provided as an option, they can be requested as part of the order notes. We also take orders over the phone if preferred.

Beoordeeld met 5 van de 5 sterren

Wonderful hamper

Wonderful hamper. Well worth the money. Delivered exactly as promised. This is not the first time I have ordered and I will definitely be doing so again.

Thank you

15 april 2021
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

Thank you for the lovely review Diana, we are delighted you are a returning customer and look forward to seeing you again.

Beoordeeld met 5 van de 5 sterren

Excellent Gifts

Hampers ordered for friends and relatives. Everyone has thoroughly enjoyed the Cornish wares (most raved about the scones in particular!) and delivery seemed prompt and well informed.

15 april 2021
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

Thank you for the review Rachel, we are delighted that the hampers were enjoyed.

Beoordeeld met 5 van de 5 sterren

Brilliant Service

I ordered a hamper for my family who were thrilled with the delivery! It arrived on the day I specified and the whole process was quick and easy. Thankyou!

15 april 2021
Review zonder uitnodiging
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

Thank you for the lovely review Joan, we like to hear that the hampers have been well received.

Beoordeeld met 3 van de 5 sterren

Have only rated 3* this time as the…

Have only rated 3* this time as the cream tea that I ordered along with some other items was not up to standard as there were no scones and this was an anniversary gift for my sister and brother in law!

12 april 2021
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

Good morning Mrs Lee, we sincerely apologise for the picking error which resulted in your scones being missed from the order. We appreciate that the hamper was a gift and have processed a part-refund to yourself to account for the issue. If we can be of further assistance, please do not hesitate to get in touch with the team on 01637 876336 - Option 3.

Beoordeeld met 5 van de 5 sterren

Easter cream tea

I purchased the Cornish cream tea and pasties for my son and daughter in law. They were very pleased with it. The pasties and scones and cream were delicious

7 april 2021
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

Thank you Sandra, delicious is definitely a word we look forward to reading.

Beoordeeld met 5 van de 5 sterren

Evcellent

The hamper was a birthday present for my daughter in law so I didn’t see it but I was told it arrived promptly, was beautifully packed and the cheeses I selected were greatly appreciated. They particularly enjoyed the smoked cheese. I will consider purchasing another hamper in the future .

7 april 2021
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

Thank you Mrs Poet, the cheese selection is a particular favourite of ours too. We are delighted the hamper made such a great impression.

Beoordeeld met 5 van de 5 sterren

Great present

Easy to order, great gift, fast delivery and a good price. Would use this company and recommend to friends and family.

7 april 2021
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

Thank you for your review, we are delighted you were pleased with the hamper and look forward to seeing you again.

Beoordeeld met 4 van de 5 sterren

I ordered early for a retirement

I ordered early for a retirement. It didnt arrive on the date i wanted.
It has been the only order that has been late. I was very disappointed as it was late for their retirement day.

7 april 2021
Logo Cornwall Hamper Co.

Antwoord van Cornwall Hamper Co.

Thank you for your feedback Julie, we apologise for the delay as were unaware of the issue. Having interrogated the system we understand the delays occurred at the central sorting hub for the courier. Unfortunately we are not always advised when delays impact our orders, and we apologise sincerely for the late arrival.

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