The Cover Guy Reviews 

I am wanting to report a business for fraudulent and misconceiving information on their website. The Cover Guy (hot tub covers) is the business. We recently purchased a hot tub cover replacement from The Cover Guy. The purchase of 513.59$ was made after all over their website listing free shipping. we received an email a couple days in that because of the area we live in it is not free shipping and was going to be an extra $99. If we had it shipped to another zip code we might have gotten it free but they couldn't tell us what zip codes near us were free shipping. So my husband gave few zip codes in the area (we live near Des Moines IA - so not rural). Some were $49. The shady part is though my husband then listed our zip code which we put in first but they clearly couldn't see and now all of a sudden it was $49. The initial email was $99. Even though despite "free shipping" all over their website. The "why we didn't qualify for free shipping" was having to go into many different links to see why we didn't qualify for free shipping. They took our money, but did reimburse us when I cancelled the order. The part I am upset about is the deceptive advertising on their website and straight bold face lies when calling in and how the shipping changed from email to speaking to someone. This needs to be changed so others don't have to waste their time and then wait 7-10 business days to get reimbursed. I also reported them to BBB

Stay AWAY from Cover Guys, they have no idea what they're doing...I ordered my hot tub cover online July 5th, 2024 with assurance it would be fabricated within 10 days then shipped within 2-3 weeks. That should have put is arriving at my home mid to end of August worst case. I finally received a hot tub cover first week of Sept (4 weeks late) and discovered they shipped !! Wrong size, fabric, foam options, material and size.
The "Cover Guys" are the worst and after 5+ phone calls and dozen emails I still don't have the cover I ordered or a refund...I'm asking for a refund and to just cancel my order! They suck!

Ordered a new cover waited longer than expected. Cover came with wrong fold and demension. Now they tell me it’s not covered. Stuck with a new cover that doesn’t fit. Will report to better business bureau. Not acceptable

Ordered two Cover Mate 3 lift covers for our swim spa. Within 2 weeks of installation one bracket melted, twisted and then broke in half, tearing the stitching on the lid cover. I notified the company and sent pictures as they requested. After multiple emails and phone calls since June 2024 they have now informed me that the Sun melting the bracket was "An act of God" and would not be covered under the warranty. Really?
The 17' swim spa is of course outside and made for harsh weather. Such nonsense! Terrible company to deal with and now I'm out 900.00 as the other bracket is melting as well. Buyer Beware of this company!

The Cover Guy does not stand behind their covers. They offer a warranty that really does not protect the customer. Our cover lasted 1 1/2 years before the plastic cover over one of the sides came apart at the seam. They used a metal support that rusts, now rust drips into the tub. They hide behind saying I used too much chemicals which is not true. A quick review search online found many complaints about this same issue and the company blames all the customers for the issue. One bag came apart and the other did not and they were exposed to the same environment. It’s an expensive cover to only last 1 1/2 years. The biggest joke is that they offer a 10 percent discount if you are dumb enough to order again. Do you research before buying. I wish I had.

Poorly made, did not last 3 weeks without pulling apart at seam and then we were told it was our fault! We only use it once or twice a week. Our old cover was replaced due to sun damage on the top which caused flaking and pooling of rain. The seams were all intact.

Interesting to read the reviews regarding warranty and the vinyl stitching issues. I experienced both but the response from Cover Guy was completely different. They immediately sent me a new cover at zero cost after viewing photos of a 1” area of vinyl stitching that tore out. Maybe they are turning things around! My cover was less than a year old.

I would give 0 stars if I could. We purchased a hot tub cover from The Cover Guy in September of 2023. Nine months later, the foam insulation has already deteriorated. Upon reaching out to the company and filing a warranty claim (under the 5 year warranty), they responded that the damage was caused by the chemicals from the hot tub and the claim was therefore denied, with the accusation that there was "excessive use of chemicals". We have owned this hot tub for 25 years, have never had a problem maintaining safe chemical levels, and this is the first time we have ever had a cover that deteriorated. The Cover Guy has lost our business and respect as a company, as they will choose to direct blame on the consumer, rather than take responsibility for faulty manufacturing of their product.

Prior to ordering a cover, I discussed lifter plate locations with Cover Guy's Customer Service person. I placed an order on their website, and even gave her the order number, telling her to not process the order until I verified that their lifter plate locations would work with my lifter. Once I gave the OK to proceed with the order, I received it, but found that they never installed the lifter plates. After going back and forth with them for 2 months, they were unwilling to take the blame and said I would have to pay for a replacement foam core. Terrible, terrible company who will not admit an obvious mistake on their part

We bought a new cover for our hut tub just over a year ago. The stitching was letting go in several different locations. When I contacted for a warranty claim they said there production team deems it to be “misuse”. After reading the fine print of there warranty it’s clear they will NOT stand behind there product. I can absolutely confirm that this is not from misuse as I was the only one to ever open the cover and only use the provided handle. What a waste of money.

The stitching started letting go on the hot tub cover we received from them only 1 1/2 years ago. The company said it was not their fault but it was a result of using a lifter! Well that is the best and safest way to take off a cover! However l was sort of fortunate to get a new skin cover at a discounted price of $163. If you read the warranty carefully it is very vague and that gives them the choice of denying your claim.

Less than 1 year after purchasing the extreme weather hot tub cover ($1k) the foam started pooling. They told me that the foam was installed upside down and how to fix it. After fixing it, it started to pool in one small corner. I found that the cover had frayed and the foam was flattened out. They told me that my extreme weather cover had been damaged by the sun reflecting off of the window. But, only a 2'x4' section was damaged. Poor warranty service.

Don’t deal with these guys. You won’t get your cover . You have to dispute the charge to get a refund from your credit card company. And they don’t tell the truth!

We ordered our cover in January 2024 and paid extra for expedited shipping. It arrived in about a month. When we went to install we realized the straps were in the wrong place. I ordered location B but they came in location C! I emailed the company (they have no phone number for customer service) and finally got a reply after a LONG time asking for pictures. It is now March. I took photos and also the screenshot I had taken off my order detail. After a couple weeks they replied and admitted to the error and said they’d sent a replacement vinyl cover with the correct strap location. Ok, mistakes happen. Well, it took awhile but finally in April I get an email confirming an order for vinyl cover. Again, a LONG wait. So we just got the order in June. We set it aside due to my daughters wedding and a surgery. Finally open it and it is IDENTICAL to the first one with straps in C location! 🤦‍♀️ Wow. Just wow. Amazed they are still in business losing money like this

We ordered our cover approx. 10 yrs. ago. Last year it started to tear and this year we need to replace it. It held up well under the NC summer heat and the cold winters. I am not disappointed with it, I just feel badly because all the reviews now are so negative. Makes me hesitant to order a new one from them.

Ordered a cover for my hot tub using make and model selection on their site. The cover received does not fit my hot tub. After ignoring multiple emails, finally got a response from a voicemail that I left after 5 days from initial contact. They refused to help and told me I had to prove them wrong in order to get any assistance instead of looking in their database and admitting fault. They offered to sell me another one at a 20% discount. Ended up filing a dispute with my credit card after going back and forth for a week and a half.

Worst company ever. Should have read reviews. Cover is 6 months old and the seams are coming apart and the inside is all rusting. Plus- I paid extra so those inside parts wouldn’t see water. They claim it’s chemical damage. Months of emails to get zero help. Garbage. Garbage. Garbage. The warranty means absolutely NOTHING.

ALERT! DO NOT BUY FROM The Cover Guy!!
It's just a big piece of JUNK! They do not and will not stand but their product. You have been WARNED.

Waste of money. My cover didn’t even last a year when all the sticking started to come undone. The warranty department basically said it’s “due to lifting the cover with negligence” which made absolutely no sense as the stitches are coming undone all around the cover and not where you lift it from. Do not buy!! It’s garbage.

The worst company that I have ever dealt with in the 76 years of my life. I purchased my hot tub cover in June 2022. I have sent emails and telephone request since then regarding my hot tub cover top, which after six months of use takes a weightlifter to lift it up. I spent the extra money for an extra liner and bought the best cover that I could. Complete junk. Other than the standard reply we received, we have never heard from this company. Save your money and save a lot of aggravation and run away from this company. You could buy a piece of plywood with a tarp at a box store and build a better hot tub cover than they sell at thecoverguy.