We purchased our second recent bed from the English Bed Company and were not disappointed. Even though this new bed was a clearance item it nevertheless came pristine and the quality shows. They deliv... Toon meer
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Stunning quality product, and amazing customer service. Couldnt fault anything. Will definitely buy from them again
Bedrijf heeft geantwoord
A beautiful leather bed made for us which is great quality and looks fab ! Not many bed companies make bespoke leather beds so we were thrilled . Excellent service too
Bedrijf heeft geantwoord
The new bed has arrived and it is a piece of quality furniture. It looks good, and the mechanism of the ottoman is so smooth. I’ve given it 4 stars because it was 8 weeks in the makings, not the 4/6... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At The English Bed Company, each one of our luxury upholstered beds are handmade from scratch in our Manchester Factory, where we have been manufacturing from for over 50 years. Each one of our premium beds are manufactured using the highest quality products available.
Contactgegevens
Newbury House, Ford Lane, M6 6PD, Salford, Verenigd Koninkrijk
- 0161 925 8503
- info@theenglishbedcompany.co.uk
- theenglishbedcompany.co.uk
4,5
Uitstekend
383 reviews
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Exquisite ‘Harriet’, ‘Moritz Dove’ Emperor Bespoke Bed… exceeded all expectation! Thank you!!
I can’t rate these guys highly enough!
We have our bed positioned in the middle of the room facing the sea.
Our quest was to find a new Emperor bed that would have the back headboard covered without any nuts or bolts showing.
Nathan, the sales chap was very patient with all of my questions and took the time to speak to the production Manager to see if they could help with our bespoke request. He is a lovely chap and a good representation of the company and products.
It no doubt was a challenge for them to create my vision but they not only rose to the occasion, they exceeded my expectations. Our new bed frame is exquisite, it’s a work of art and they have blown my fiancé Jeff and I away with their skills.
The delivery wait wasn’t too bad either!
The two chaps who had the challenge of getting the solid headboard up our stairs and making up the frame were lovely, professional, friendly and clean and tidy.
We ordered a large Emperor ‘Harriet’ bed in the ‘Moritz Dove’ material and no studs.
Its gorgeous.
I have already told friends about how fab this company is and I wouldn’t hesitate to recommend.
Yes you can find cheaper beds on the internet but the quality of these beds is worth every penny!
11 november 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Thank you so much for your glowing review, Tracey! We're thrilled to hear how much you love your bespoke Emperor 'Harriet' bed in Moritz Dove – it sounds like a stunning centrepiece, especially with that sea view.
Nathan will be delighted to know his attention to detail made the experience smooth for you. We're glad the team could bring your vision to life and exceed your expectations. It’s fantastic to hear the delivery and assembly process went just as well.
Your kind words and recommendation mean a lot to us. If you ever need anything else or fancy adding to your collection, we’re here to help. Enjoy your exquisite new bed!
Luke and Richard were excellent
Luke and Richard were excellent - quick, efficient and tidied up after themselves
20 december 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Thank you, Bob! We're so pleased to hear Luke and Richard provided quick, efficient service and left everything tidy. We'll be sure to pass along your kind words – they'll really appreciate it. If you need anything else, we're here to help!
Impeccable throughout!
The service, communication and quality of product provided by the English bed company is without fault. I am so impressed with my beautiful new bed, the delivery and white glove service to build the bed was efficient and thoughtful. I would not hesitate to recommend!
30 november 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Thank you for your glowing review! We're delighted to hear that your experience with The English Bed Company was impeccable from start to finish. It's wonderful to know you're impressed with your new bed and that the delivery team provided efficient and thoughtful service. We truly appreciate your recommendation and are here if you need anything further.
Bed fell apart within hours of assembly by delivery team
I had a king size bed delivered in November. Within hours of the bed being assembled by the delivery team, the slats started dropping out. A bed repair person, appointed by the English Bed Company visited my house on 22 November and agreed the slats were not long enough for the frame. I haven't heard anything since. I get no updates from anyone on the progress of the repair and have been left with a bed, which I've paid over 1000 for, which I have to treat very delicately in order for it not to break. By comparison, I've had much better service and a much better bed from a major high street bed retailer. I can only dream I had gone with them to start with! This is my second bed from the English Bed company, the first was a superking and I never had a problem with that, but this experience has been very disappointing and I will not be buying again from them.
18 november 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Hi Allison, we’re truly sorry to hear about the issues you’ve experienced with your bed. We understand how disappointing this must be, especially after previously having a positive experience with us.
We are currently arranging for longer slats to be sent out to you and will ensure a technician is scheduled to fit these as soon as they arrive. Please accept our sincere apologies for the inconvenience this has caused and for the delays in communication.
Your concerns are being taken seriously, and we’re committed to resolving this issue swiftly. If there’s anything further you’d like to discuss, please don’t hesitate to reach out. Thank you for your patience and understanding.
MAINLY GOOD SERVICE BUT YOU NEED TO BE PREPARED TO MANAGE YOUR ORDER YOURSELF.
Mostly clear and helpful but a bit of a lottery regarding who you got to speak to. Some staff more knowledgeable than others. Nearly lost a sale deal because some staff were ill informed. This did get resolved though. Quality of fabrics and build quality seems good. We will post a full review once the sofbed is received.
28 november 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Hi Viv, Thank you for taking the time to share your feedback. We’re glad to hear that the quality of our fabrics and the build quality of your items have met your expectations. We're also pleased that the issue with your order was resolved. We understand how important it is to get consistent and reliable information, and we appreciate your understanding.
Once your sofabed arrives, we’d love to hear your thoughts. Thanks again for choosing us, and please feel free to get in touch if you need any further assistance.
Excellent
I've ordered few samples from this company. They arrived fast and the quality is very good. I've placed an order and now waiting for my bed frame to arrive. The customer service has been excellent during the ordering process and they answered all my questions fast and efficiently.
1 november 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Hi Giovanni, thank you for your review! We're so glad to hear that you were happy with the samples and our customer service. We hope you love your bed once it arrives, and if you have any more questions, feel free to reach out!
Good experience
I recently order free samples fabrics for new headboards. The sample arrived promptly and they are beautiful and of high quality. The company customer service was very efficient and very helpful with all of my queries. What an amazing company.
10 november 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
It’s wonderful to hear about your positive experience! We’re so glad the fabric samples arrived quickly and met your expectations for quality. Our team takes pride in providing efficient and helpful customer service, so it’s great to know we could assist with your queries. Thank you for your kind words, and we’re excited to help you create your new headboards!
Attentive staff
Visited the store in person and the staff were friendly and helpful. Ordered swatches online and they came quickly. Emailed Nathan and asked about a blue light discount, and this was offered - he was quick to respond, thorough and helpful. So far, a great experience and I’m looking forward to the bed arriving in a few weeks! Will update review when it’s arrived and installed. Thanks!
1 november 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Thank you for the wonderful review and the 5-star rating! We're pleased to hear our staff made a positive impression during your store visit and that the swatches arrived quickly. Nathan is always happy to assist, and we're glad he could help with your discount inquiry. We appreciate your feedback and look forward to hearing how you find your new bed once it arrives. Thanks again, and enjoy!
Good quality bed frame
Good quality bed frame, which looks nice. Lead time was as expected. Third party delivery company weren’t the easiest to book in delivery slot, but the people who delivered and constructed the bed were nice.
25 oktober 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Thank you for your review! We're glad to hear that you’re pleased with the quality and appearance of your bed frame. We apologise for any inconvenience you experienced with the delivery booking process. However, we're happy that our delivery team provided you with a positive experience. If you need any assistance in the future, please don’t hesitate to reach out!
Great Customer service
Samples sent out promptly and helped me to decide. When I called to place my order your customer service was brilliant. Helped me through the process and I now can't wait until our new bed is delivered
16 oktober 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
We're so pleased the samples helped you make your decision, and that our customer service team made the ordering process smooth for you. We hope you love your new bed when it arrives—thanks again for choosing us!
Really great experience
Really great experience. Nathan was extremely helpful, and even checked in after I received my mattress (which is amazing and super comfortable) to check if everything was all okay and in order. Will definitely use again and recommend to others
16 oktober 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Thank you for sharing your experience, Chloe! It’s wonderful to hear that Nathan was so helpful and followed up after delivery to ensure everything was perfect with your mattress. We're delighted that you're enjoying the comfort and would be happy to assist you again in the future. Your recommendation means a lot to us!
Excellent service helping with colour…
Excellent service helping with colour inspiration sending out samples brochures etc which I received within 24 hours, now ordered which was a seamless process with timely communication can't wait to see the end product!
16 oktober 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Thank you for your wonderful feedback, Claire! We're thrilled that the samples and brochures helped inspire your colour choice, and it's fantastic to hear the ordering process went smoothly. We can’t wait for you to receive your sofa and see how it all comes together! If you need anything else in the meantime, feel free to get in touch.
Superb Quality and great value for money
The headboard we ordered is absolutely superb. We already had one in our guest room, and it was the quality of that item that compelled us to buy another one for our master bedroom. We are delighted with the quality of the product. Great value for money!
25 september 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved the headboard so much that you decided to add another one to your master bedroom. It's always great to know that our products meet expectations in both quality and value. We truly appreciate your continued trust in us, and we hope you enjoy your new headboard for many years to come! If you ever need anything else, don't hesitate to reach out.
Would highly recommend
Really quick, efficient and professional service. Excellent quality, would highly recommend.
30 september 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Thank you so much for your recommendation! We're thrilled to hear you found the service quick, efficient, and professional. We're also delighted that you're impressed with the quality of our products. If you need any further assistance, don’t hesitate to reach out!
Very quick sending out samples along…
Very quick sending out samples along with very well presented catalogue.
3 oktober 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
We're so glad to hear that you received your samples quickly and that you appreciated the presentation of our catalogue. Thank you!
Super selection
Easy to use website, so far just ordered fabric samples, quick delivery and useful follow on emails. Also spoke to the store to ask advice, really friendly and helpful. Definitely going to order an upholstered bed but just trying to decide on fabric!
18 september 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Hi Rebecca, Thank you for your kind words! We're thrilled to hear that you found our website easy to navigate and that our team was able to assist you. We're glad the fabric samples and follow-up emails have been helpful in your decision-making process. Whenever you're ready to order your bed, feel free to reach out if you need any further assistance with fabric selection or anything else. We look forward to helping you choose the perfect one!
Great telephone manner and very helpful
Great telephone manner and very helpful
Really lovely material swatches
Just at the point of deciding which of the gorgeous beds to choose from!
18 september 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Hi, Thank you for your wonderful review! We’re thrilled to hear that you found our telephone support helpful and appreciated the material swatches. If you need any more information or assistance while deciding on your bed, please feel free to contact us.
Awesome samples
The samples were sent and they were beautiful it was nice how the materials were labelled out on the form as well as the brochure. Easy to understand.
25 juli 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Thank you for your kind words! We're delighted that you found the samples beautiful and easy to understand. If you have any further questions or need assistance with your order, feel free to reach out. We look forward to helping you with your purchase!
I cannot base this review on the…
I cannot base this review on the quality of the product, as it hasn’t yet arrived, but the customer service after ordering is not good. We haven’t received any form of communication since ordering and we are 4 weeks this weekend (supposed to be 3-4 weeks delivery time). When I phoned, there was no ‘sorry it won’t be there in time’ just a completed disinterested person, who just said ‘it won’t be dispatched this week, we will receive an update next week’ really not helpful in any way!
22 augustus 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
We're sorry to hear about your experience with our service and the lack of communication regarding your order. We understand how frustrating this can be. Your order is due to be completed next week, and we will be in touch as soon as it's ready.
Although we can’t provide a specific delivery date just yet, please rest assured that the courier will schedule delivery as quickly as possible once they’ve collected your order from the factory. We appreciate your patience and understanding.
I received 5 fabric swatches and they…
I received 5 fabric swatches and they were all excellent quality and the perfect size. Having received these I have made a decision on a follow up bed wnd will be ordering in the near future.
6 augustus 2024
Review zonder uitnodiging
Antwoord van The English Bed Company
Thank you for your 5-star review, Sophie! We're delighted to hear that the fabric swatches met your expectations in both quality and size. We're glad they helped you make a decision on your next bed. We look forward to assisting you with your order in the near future!
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