Horrid customer support experience. Never responds to outreach attempts despite receiving a shoe that was not fitting. Have yet to be able to return or exchange it at all. Don’t waste your money.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered a jumper from Chloe Brockett’s collection which arrived faulty with some holes and snags in it, which I was really disappointed with as it was such good quality!! Contacted their help page on... Toon meer
Bedrijf heeft geantwoord
DO NOT ORDER FROM THIS WEBSITE. It’s a scam! I ordered something weeks ago on a 2-4 day deliver it still hasn’t arrived. I keep seeing influencers posting about this including Leah Fletcher but... Toon meer
in love with my tracksuit from chloe brockett’s range, first time ordering from here and over the moon! will be ordering the khaki shacket from her range soon! highly recommend, especially in these un... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Welcome to The Hella Shop. We are a global online fashion brand based in London, that ships worldwide, striving to bring what the customer wants at a price the customer wants. Our aim is to empower women through affordable fashion - to make women of today feel good about both themselves and the way they look.
Contactgegevens
London, Verenigd Koninkrijk
- cs@thehellashop.co.uk
- thehellashop.co.uk
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Service.
Excellent Service.
My daughter ordered some items from here for her birthday which she absolutely loved. The quality is impeccable, delivery was very quick (quicker than expected) and had no problems whatsoever. I would highly recommend this website for the best clothes and accessories.
- Susan Jones (A very happy customer 😊)
Fantastic service
Fantastic service! My order arrived next day and I’m very happy.
Great Customer Service!
Something happened involving my parcel which i never received but Louise was such a big help and sorted all the problems out for me! Great customer service! Currently waiting for my parcel to arrive! I would recommend X
Spoke to the lovely Louise who was so…
Spoke to the lovely Louise who was so helpful and just a lovely girl. Not only did she sort out my order but also compensated me with a gift card which I thought was really sweet 😃
Amazing quality items and service
Amazing quality items and service. Ordered on Thursday and my order has just arrived and I’m very impressed (I bought from Leah Fletcher’s new edit). Definitely ordering again and would highly recommend.
Unbelievable quality sunglasses
Unbelievable quality sunglasses, bought similar ones from other websites before but these are definitely the best and worth the money. Wouldn’t go anywhere else for sunglasses now
Amazing customer service.
brought a pair of sunglasses they…
brought a pair of sunglasses they arrived broken. I have messaged the website and have emailed and have still had not reply.
I’m obssesed with glasses they arived…
I’m obssesed with glasses they arived in 8days in Slovenia.
Amazing customer service
Amazing customer service. They couldn’t have done for me and went above and beyond to ensure that my problem was dealt with, and because of this I’ll be back again soon. Thanks so much guys really happy now.
My daughter loves her bag
My daughter loves her bag! Was an amazing present that arrived very quickly and considering postage was free was not expecting it to be here so quick! She loves loads of their stuff on the website so I’ll be buying her more stuff again soon :)
Delivery was super quick I love it 🥰…
Delivery was super quick I love it 🥰 cosiest loungewear I’ve bought in a while so will have to treat myself to more soon 💕 definitely recommend girlies x
Great service
Great service! Item came in perfect condition and quicker than I was expecting. Highly recommend.
Helpful staff
Helpful staff. Order never arrived and thought it was a scam. Contacted them by email and somebody responded in a few hours letting me know there was a replacement on the way. Very helpful and would definitely order again now.
In love with the Mia sully collection…
In love with the Mia sully collection 😍 my order arrived today and I’m obsessed with everything in it and I ordered quite a lot (oops) 🤭 Only ordered on Saturday as well with free shipping!!! Xxxx
Great value for money
Great value for money. Ordered 3 tracksuits from their new collection and they are so comfortable and worked out cheap with a code I used :)
Delivery was fast
Delivery was fast, items are very good quality and fit really well 👌
Missing parcel being ignored #2
I have messaged the Instagram page before and since the previous comment from the company was provided and still not had a reply.
I’ve messaged this page - @thehellashop
Is it definitely the correct one, or is there a specific account for their customer service? As I’m still waiting for someone to tell me where my parcel is from last month
Unreal tracksuits on here
Unreal tracksuits on here! Treated myself to some last week and they’ve washed up really well so buying some more tonight for sure xx
Helpful customer service who gave me…
Helpful customer service who gave me tracking number for my order that I couldn’t track. Delivered today and no issues whatsoever 👍

Antwoord van The Hella Shop
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.







