Although the product sent wasn’t what I was looking for my fault for not looking at the description properly. I ordered and I literally received it the next day. I sent the items back and was refunde... Toon meer
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Lees wat reviewers zeggen
I bought earrings for a birthday present. Initially I thought them to be unsuitable. I emailed the company to enquire about the returns proceedure. They responded almost immediately,most courti... Toon meer
The items I ordered arrived in good time, well packaged and in good condition. I found the fact that only one earring appeared to be in the box with the other one secreted in a small packaged marked... Toon meer
From the first contact on the website to delivery nothing has impressed more than the help, quality and advice provided has been first class. Engraving was very well set out and detailed as per our re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Sieradenwinkel
- ook in
- Juwelier
Geschreven door het bedrijf
The Jewellers - The widest range of beautiful jewellery from every era - antique, vintage and modern - competitive prices not readily available in high street jewellers.
Contactgegevens
Floor 16, Centre City Tower, B5 4UA, Birmingham, Verenigd Koninkrijk
- 01216348088
- info@thejewellers.com
- thejewellers.com
4,7
Uitstekend
1K reviews
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Antwoord van The Jewellers
Thank you for your kind review! We're pleased to hear that you found our service excellent, quick, and efficient. Your satisfaction is our priority, and we look forward to serving you again!
Kind regards,
Chelli, Customer Service Team
Incredible customer service support.
Had a great experience buying from the jewellers. Delivery was quick, and the customer service was actually handled by real people, which you don’t see much anymore. They even matched another price I found, which was a nice touch. But the standout was Ashleigh—super friendly and really helpful. Definitely recommend!
29 mei 2024
Review zonder uitnodiging
Antwoord van The Jewellers
Thank you so much for your wonderful review!
We're thrilled to hear that you had a great experience buying from The Jewellers. It's fantastic to know that our quick delivery and personalised customer service made a positive impression.
A special thanks for highlighting Ashleigh's efforts. We take pride in our team's dedication, and it's always rewarding to hear when they stand out.
Your recommendation means a lot to us, and we look forward to serving you again in the future.
Kind regards,
Chelli, Customer Service Team
Very pleased with purchase delivered as…
Very pleased with purchase delivered as promised
15 mei 2024
Antwoord van The Jewellers
Thank you for your kind review! We're delighted to hear that you are very pleased with your purchase and that it was delivered as promised. Your satisfaction is our top priority.
We look forward to serving you again in the future.
Kind regards,
Chelli, Customer Service Team
The item was as pictured and described
The item was as pictured and described, very prompt delivery.
21 mei 2024
Antwoord van The Jewellers
Thank you for your wonderful review. We're thrilled to hear that the item met your expectations and that you were pleased with our prompt delivery. Your satisfaction is our priority, and we appreciate your kind words.
Kind regards,
Chelli, Customer Service Team
Antwoord van The Jewellers
Thank you for your review. We're delighted to hear that you are very pleased with your purchase. Your satisfaction is our top priority, and we appreciate your support.
Kind regards,
Chelli, Customer Service Team
Beautiful bracelet and fantastic price
Beautiful bracelet and fantastic price. Came next day and in a nice box. Please bear in mind that these items are not new. I didn’t realise this but now the price makes sense.
Update.
I assumed it was due to the slight scratch and the faqs on the website. I am even more impressed at the price now considering it’s new. Beautiful item.
21 mei 2024
Antwoord van The Jewellers
Dear Mrs. Robinson,
Thank you for your recent purchase and for sharing your feedback with us.
We're thrilled to hear that you're pleased with the bracelet you received. Regarding your concern, we'd like to clarify that the item you purchased is indeed brand new. Each piece in our collection undergoes thorough inspection to ensure it meets our quality standards before being sent out to our customers.
We appreciate your understanding, and if you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help.
Warm regards,
Callum
Customer Service Team
Lovely pendant
Lovely pendant and necklace with good customer service. However as it was a gift I would have expected a better gift packaging with some sort of certificate/attestation containing the details of the jewellery bought. After a call, Customer Service included a print from the website which did the job but definitely lacked in finesse.
15 mei 2024
Antwoord van The Jewellers
Dear Maria,
Thank you for your recent purchase and for sharing your feedback with us.
We're delighted to hear that you were pleased with the pendant and necklace, as well as our customer service. Regarding your expectation for a certificate or attestation, we'd like to clarify that such documents are not typically provided for all jewellery items, especially those without significant gemstones.
However, we understand the importance of presentation for gifts, and we apologize if the print from our website lacked finesse. Your feedback is valuable to us, and we will certainly take it into consideration for future improvements in our packaging and presentation.
If you have any further questions or concerns, please feel free to reach out to us. We're here to assist you.
Best regards,
Callum
Customer Service Team
Daughter was thrilled with the earrings…
Daughter was thrilled with the earrings I purchased. Quick delivery also.
16 mei 2024
Antwoord van The Jewellers
Dear Mr. Copley,
Thank you for your lovely feedback! We're thrilled to hear your daughter loved the earrings and that you were pleased with the quick delivery.
Best Regards,
Callum
Customer Service Team
Very promp service and nice product
Very promp service and nice product. Bought pair before but wife lost one, hence re-purchase. Prices gone up a lot!
16 mei 2024
Antwoord van The Jewellers
Dear Mr. Steventon,
Thank you for your feedback! We're glad to hear you were pleased with the prompt service and the product. We understand price increases can be frustrating, but we strive to maintain the highest quality in our offerings. We appreciate your continued support and hope your wife enjoys her new pair of earrings.
Best Regards,
Callum
Customer Service Team
A positive experience!
I purchased some earrings for my daughter which came quickly and I was kept informed of the delivery. They were packed securely and
as described.
7 mei 2024
Antwoord van The Jewellers
Thank you for your lovely review! We're thrilled to hear that your earrings arrived quickly and securely, and that you were satisfied with our communication and the product. It's wonderful to know that the earrings met your expectations.
We hope your daughter loves them, and we look forward to serving you again in the future!
Kind regards,
Chelli, Customer Service Team
Great product & came the next day
10 mei 2024
Antwoord van The Jewellers
Thank you so much for your kind words! We're thrilled to hear that you loved the product and that it arrived promptly. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
We look forward to serving you again soon!
Kind regards,
Chelli, Customer Service Team
Bought lovely chain for my cross it’s…
Bought lovely chain for my cross it’s beautiful Thankyou
30 april 2024
Antwoord van The Jewellers
Dear Mrs. Ball,
Thank you for your feedback! We're delighted to hear that you purchased a lovely chain for your cross and that you find it beautiful. Your satisfaction is our priority, and we're thrilled that you're happy with your purchase. If you have any further inquiries or need assistance, please don't hesitate to reach out. We're here to help.
Best Regards,
Callum
Customer Service Team
Antwoord van The Jewellers
Thank you for your positive review! We're thrilled to hear that you found our service fast and reliable, and that you're very happy with the quality of our products. Your satisfaction is our top priority, and it's wonderful to know we've met your expectations. We look forward to serving you again in the future!
Kind regards,
Chelli, Customer Service Team
Quick and easy
I found the experience of buying from this company easy to order and fast delivery.
7 mei 2024
Antwoord van The Jewellers
Thank you for your feedback! We're so pleased to hear that your experience with our ordering process and delivery was both easy and fast. We strive to make every aspect of our service convenient for our customers, and it's wonderful to know we've achieved that for you. We hope to serve you again soon!
Kind regards,
Chelli, Customer Service Team
Antwoord van The Jewellers
Dear Mrs. Harkus,
Thank you for your feedback! We're delighted to hear that you found our product lovely and that your delivery was timely. If you have any further inquiries or need assistance in the future, please feel free to reach out. We're here to help.
Best Regards,
Callum
Customer Service Team
Good product and very excellent…
Good product and very excellent service, will use you again, thanks
23 april 2024
Antwoord van The Jewellers
Dear Mr. Roberts,
Thank you for your feedback! We're pleased to hear that you found our product good and that you were satisfied with our excellent service. We appreciate your support and look forward to serving you again in the future. If you have any further inquiries or need assistance, please feel free to reach out. We're here to help.
Best Regards,
Callum
Customer Service Team
Antwoord van The Jewellers
Thank you for your review! We're thrilled to hear that you are satisfied with our products and impressed by the very fast next day delivery. We strive to provide not only high-quality products but also efficient service, ensuring that your items arrive promptly.
Your positive feedback is greatly appreciated, and we look forward to serving you again in the future with the same level of quality and speed.
Best Regards,
Chelli, Customer Service Team
Antwoord van The Jewellers
Thank you for your review! We're thrilled to hear that you experienced great service and quick delivery, and that you found our products to be of top quality. We strive to provide our customers with the best possible experience, from the efficiency of our delivery to the excellence of our products.
Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to serving you again in the future with the same high standards you've come to expect.
Kind regards,
Chelli, Customer Service Team
Accurate description of items
Accurate description of items. Good delivery arrangements on time.
16 april 2024
Antwoord van The Jewellers
Dear Mr. Darlington,
Thank you for your feedback! We're pleased to hear that you found our item descriptions accurate and that the delivery arrangements were satisfactory, with your items arriving on time. If you have any further inquiries or need assistance in the future, please feel free to reach out. We're here to help.
Best Regards,
Callum
Customer Service Team
Beautiful products with lovely…
Beautiful products with lovely packaging and good service
16 april 2024
Antwoord van The Jewellers
Dear Jackie,
Thank you for your feedback! We're delighted to hear that you found our products beautiful, with lovely packaging, and that you received good service. If you have any further inquiries or need assistance in the future, please feel free to reach out. We're here to help.
Best Regards,
Callum
Customer Service Team
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