Although the product sent wasn’t what I was looking for my fault for not looking at the description properly. I ordered and I literally received it the next day. I sent the items back and was refunde... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I bought earrings for a birthday present. Initially I thought them to be unsuitable. I emailed the company to enquire about the returns proceedure. They responded almost immediately,most courti... Toon meer
The items I ordered arrived in good time, well packaged and in good condition. I found the fact that only one earring appeared to be in the box with the other one secreted in a small packaged marked... Toon meer
From the first contact on the website to delivery nothing has impressed more than the help, quality and advice provided has been first class. Engraving was very well set out and detailed as per our re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Sieradenwinkel
- ook in
- Juwelier
Geschreven door het bedrijf
The Jewellers - The widest range of beautiful jewellery from every era - antique, vintage and modern - competitive prices not readily available in high street jewellers.
Contactgegevens
Floor 16, Centre City Tower, B5 4UA, Birmingham, Verenigd Koninkrijk
- 01216348088
- info@thejewellers.com
- thejewellers.com
4,7
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van The Jewellers
Thank you so much for your kind review!
We’re thrilled to hear you love the earrings and that you were pleased with our service. It was our pleasure to make your experience a swift and enjoyable one.
Thank you again, and enjoy your new earrings!
Kind regards,
Chelli, Customer Service Team
Antwoord van The Jewellers
Thank you for your lovely feedback! We’re thrilled to hear that you found the earrings you were looking for and that you’re very happy with your purchase.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Kind regards,
Chelli, Customer Service Team
It came with very nice package
It came with very nice package. I love loved the packaging of the product. It’s a proper jewellery box. quality is also good.
19 oktober 2024
Antwoord van The Jewellers
Thank you for your lovely feedback! We're thrilled that you loved the packaging and found the quality to your liking. Your satisfaction means a lot to us.
If you need any assistance, feel free to reach out. We look forward to serving you again!
Kind regards,
Chelli, Customer Service Team
Very happy
Great product, well packaged and delivered as promised. Very happy and my wife loves the earrings
7 oktober 2024
Antwoord van The Jewellers
Thank you for your fantastic review! We're thrilled to hear that both you and your wife are happy with the earrings. It’s wonderful to know they arrived as promised and well-packaged. We appreciate your feedback and look forward to welcoming you back again soon!
Kind regards,
Chelli, Customer Service Team
Antwoord van The Jewellers
Dear Customer,
Thank you for your kind review! We're delighted to hear that you're pleased with the necklace and that it’s perfect for your pendant. If you need any further assistance, feel free to reach out.
Kind regards,
Callum
Customer Service Team
Antwoord van The Jewellers
Dear Lina,
Thank you for your kind review! We’re delighted to hear that you’re happy with the product and that the delivery was quick. If you need anything else, please don’t hesitate to get in touch.
Kind regards,
Callum
Customer Service Team
earings were smaller than I expected…
earings were smaller than I expected but I decided to keep them. packaging and delivery were perfect
8 oktober 2024
Antwoord van The Jewellers
Dear Margaret,
Thank you for your feedback. While I’m sorry to hear the earrings were smaller than expected, I’m glad you’ve decided to keep them. It’s great to know that the packaging and delivery met your expectations. If you need any further assistance, feel free to reach out.
Kind regards,
Callum
Customer Service Team
Antwoord van The Jewellers
Dear Mrs. Williams,
Thank you for your lovely feedback! We're delighted to hear that you were happy with our selection, pricing, and quick delivery. If you ever need anything else, we’re here to help.
Kind regards,
Callum
Customer Service Team
Antwoord van The Jewellers
Dear Mr. Gray,
Thank you for your kind words! We’re pleased to hear that you were happy with the service provided. If there’s anything we can assist you with in the future, don’t hesitate to get in touch.
Kind regards,
Callum
Customer Service Team
Antwoord van The Jewellers
Dear Mr. Martins,
Thank you for your fantastic feedback! We're delighted to hear that you had a great experience with us. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Callum
Customer Service Team
The whole process was easy to do
The whole process was easy to do. The product looks great and just what I was looking for. It arrived on time for my holiday so was very pleased
5 oktober 2024
Antwoord van The Jewellers
Dear Mrs. Pountain,
Thank you for your lovely review! We're so pleased to hear that the whole process was easy for you and that the product was exactly what you were looking for. It’s great to know it arrived in time for your holiday! If you ever need anything else, feel free to reach out.
Kind regards,
Callum
Customer Service Team
Antwoord van The Jewellers
Thank you so much for your kind review! We’re thrilled to hear that you love the earrings and found our description to be accurate. We hope they continue to bring you joy. If you ever need anything else, feel free to reach out. We look forward to welcoming you back soon!
Kind regards,
Ashleigh
General Manager
Great experience
Excellent customer journey and the St Christopher necklace that was delivered was perfect. Will use again. Thanks
25 september 2024
Antwoord van The Jewellers
Thank you for your wonderful review! We're delighted to hear that you had a great experience and that the St Christopher necklace was exactly what you were hoping for. We truly appreciate your support and look forward to serving you again in the future. Thanks again!
Kind regards,
Ashleigh
General Manager
Fast & very effiecient sales process
Good quality & VfM items supported by well laid out Website & helpful/friendly staff over the phone. Fast & very effiecient sales process
1 oktober 2024
Antwoord van The Jewellers
Thank you for your fantastic feedback! We're pleased to hear that you found our sales process fast and efficient, and that you were happy with the quality and value for money of our items. It’s great to know that both our website and staff were helpful in making your experience a positive one. We look forward to assisting you again in the future!
Kind regards,
Ashleigh
General Manager
The earrings were beautiful and just…
The earrings were beautiful and just how described. Delivery was quick and packaging lovely!
26 september 2024
Antwoord van The Jewellers
Thank you so much for your lovely feedback! We're thrilled to hear that you’re happy with the earrings and that the delivery and packaging met your expectations. We hope you enjoy wearing them, and we look forward to serving you again!
Kind regards,
Chelli, Customer Service Team
Just Brilliant
Fantastic service and the delivery was what was promised. I would recommed The Jewellers 100%.
24 september 2024
Antwoord van The Jewellers
Thank you so much for your wonderful review! We're thrilled to hear that you were satisfied with our service and delivery. Your recommendation means the world to us, and we look forward to serving you again in the future.
Kind regards,
Chelli, Customer Service Team
High quality
High quality, quick delivery. Happy with the product. Girlfriend is happy with the product, she hasn't taken the earrings off since I gave them to her.
Thank you
17 september 2024
Antwoord van The Jewellers
Thank you for your fantastic feedback! We’re so pleased to hear that both you and your girlfriend are happy with the earrings! If you ever need anything else, don’t hesitate to reach out!
Kind regards,
Chelli, Customer Service Team
I wanted something special and they had…
I wanted something special and they had a very good range that gave me plenty of choice.
11 september 2024
Antwoord van The Jewellers
Thank you so much for your kind review! We're delighted to hear that you found our range offering plenty of choice for something special. It’s always our aim to provide a wide selection of quality pieces to suit every occasion.
If you ever need assistance or have any questions, feel free to reach out. We're always happy to help!
Kind regards,
Chelli, Customer Service Team
great service
great service, unfortunately I had to return my purchase for personal reasons but this was no bother and I got my refund quickly. Will definitely use again
4 september 2024
Antwoord van The Jewellers
Thank you for your kind review! We're glad to hear that you were happy with our service, even though you had to return your purchase. It's great to know the refund process was smooth for you. We look forward to welcoming you back whenever you're ready!
Kind regards,
Chelli, Customer Service Team
Good quality, quick delivery
Speed of delivery. Boxing of each pair of earrings. Quality of earrings.
12 september 2024
Antwoord van The Jewellers
Thank you for your great feedback! We're delighted to hear that you’re pleased with the quality of the earrings and the speed of delivery. It's also lovely to know you appreciated the presentation. We look forward to serving you again in the future!
Kind regards,
Chelli, Customer Service Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.