The Letting Partnership Reviews 595

We have used the Letting Partnership HealthCheck on numerous occasions now and have always been happy with the service. The process is relatively straight forward and the staff at TLP are always helpful and on hand with any queries.

Very good service, swift efficient and easy to deal with
Sue was a great help
Thanks Guys

2nd time doing the health check and would happily recommend as an alternative to accountants report. The Lettings Partnership is great to work with and communication is spot on. Thank you Catherine and Sue. See you next year!

The CMP HealthCheck process was clear, straightforward, and very helpful. The team was professional and supportive throughout, making the whole process smooth and easy to complete.
We’re very pleased to have achieved TLP Assured status and appreciate the support from the team. We would highly recommend the HealthCheck to other agencies looking to strengthen their compliance and client money management practices. Thank you!

We use TLP for our client money protection and Lauren is very helpful and efficient. We've used them for a number of years and it is becoming easier each time with her help and assistance. Many thanks.

Very efficient! Each member of staff is brilliant and knowledgeable.

We have used TLP for a number of years for our annual CMP Healthcheck, so when they offered us the opportunity to have our deposits audited, we agreed without hesitation. Submitting the form and uploading the supporting documents was easy. I was confident that our bank balanced with our protected deposits, but I was surprised when we received our risk assessment report to find that we had some possible compliance issues with our data. Without TLP these issues would probably not have come to light as they were from many years ago. Due to this we would recommend every company takes advantage of DepositAudit. It saves your time as TLP run the check and highlight any issues for you to act on if necessary. Our audit has given me a greater insight into our data, and peace of mind that going forward we will remain compliant. Thank you TLP for yet another excellent addition to your reconciliation toolkit.

I returned to The Letting Partnership mainly for their client accounting service after a previous poor experience where HMRC was paid incorrectly and we lost £2,000 that was never recovered. I went back because I needed specialist support with complex client accounting and bulk payments.

After a bank outage in October, landlords were not paid on time and there was no urgency from TLP. I stepped in and paid landlords myself. When reconciliation issues followed, I was told I would need to pay extra by the hour for help, despite already paying for the service. I then paid for external training and have done the accounts myself since October, while still being in contract with TLP. In 4 months I have been contacted 3 times every time I have done the accounts and they balance asking if they are to resume.

Fees had doubled since I rejoined, yet problems were not properly resolved, emails were often ignored, and complaints were either met with empty promises or turned around to make it feel like the fault was mine. I would not recommend the client accounting services to anyone.

I have given one extra star only because their Healthcheck service has been helpful in the past.

The client accounting is a good idea, although when I first complained about all the events and the HMRC saga, I was told by the customer service manager that they were closing my account giving me notice, I couldnt believe this after such a serious incident it was as if I was to blame, I did go on to say that I would still be using the healthcheck in future, her response to this was well remove your trustpilot complaint if youre going to use the healthcheck in future.

In general staff are very friendly but
Overall, the stress and lack of accountability have not been worth it.

Looking at TLPs reviews there are very few that reflect a great service from Client Accounting services most are the Healthcheck and this is a really good part of their bussiness.

Throughout my health screening, Sue's professionalism, assistance, and encouragement were outstanding. Her effective communication guaranteed that everything progressed effortlessly, leaving me extremely satisfied with the service. I highly endorse her, a flawless 10/10 experience.

We used the 'Deposit Risk Assessment' that The Lettings Partnership offered & it was extremely useful. Although we were confident that our reconciliations were correct (& they were), the report picked up on minor irregularities that will definitely help us with our compliance. We would highly recommend their service.

Very professional and patient as this was my first time using this service . Highly recommend

I wish I had known to request a trial before committing.
I was only live for three days before I realised it didn’t suit my business model , I raised my concerns immediately, but despite explaining that the platform wasn’t a good fit, I was still required to pay for the full 12-month term.
If you’re unsure whether this service will work for your business, absolutely request a trial period first. Three days was enough for me to realise it wasn’t right—unfortunately, not enough for them to show any flexibility. Make sure you’re confident before committing, because once you sign, you’re in for the full year. There’s no negotiating or empathy for small independent agents 😢

We have used this company for our annual health check for a few years now and find them very easy to deal with and find them extremely helpful. Would definitely recommend them.

We have used the Letting Partnership for many years to carry out our annual Health Check Report. We have found them to be very efficient and the whole process is dealt with quickly and in a professional manner. We will certainly be back again next year , Thank you so much.

Sue was very professional, helpful and supportive during my health check process. Communication was on point to ensure the whole process went smoothly - very pleased with the service received. Highly recommended 10/10

Professional, thorough and friendly service. Thank you.

The Lettings Partnership complete Mead Property's Client Money Protection Health Check every year as part of the requirement of membership to ARLA Propertymark. We find the attention to detail and speed they can complete the requirements really assists us. Special thanks to our contact this year, Sue Rayner, who was really helpful in spotting a mistake we had made on the application and swiftly getting to the bottom of it without drama or delay. We will continue to use The Lettings Partnership annually for these checks.

The Letting Partnership have just completed my third year Healthcheck for Client Money Protection. As per my previous experiences with them, found them to be friendly, and totally professional, with clear and concise communication. I found the questionnaireto be very helpful so that you can prepare in advance, which makes it easier to collate all the information that is required and have the relevant documents available to upload when requested. Any queries were dealt with swiftly, with the team being extremely helpful. Very happy to recommend The Letting Partnership.

The Letting Partnership has just completed our third year health check for our company. Each year we have received a very professional, high standard delivery of their services. Communication from the team is excellent all through out the Health Check to providing a final report. We are very happy to recommend The Letting Partnership to anyone in the industry.

Great experience using the letting partnership, very helpful team members throughout the process particularly Catherine Boffee.
Thank you for your help and assistance.

Nicola - Lyons Estates Ltd