The Loot Room Reviews 

159
TrustScore 3 uit 5

3,2

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Placed order on the 26th November showing in stock. Delayed by several days due to items not being in stock. The order is now showing complete. Have not received it. No confirmation email of dispa... Toon meer

Beoordeeld met 4 van de 5 sterren

Great prices and friendly enough when you can finally get through to someone; which is one of the issues for me. Communicating with them can be tricky. Also, the lack of process that enables you to am... Toon meer

Beoordeeld met 1 van de 5 sterren

*Edit* - In answer to your reply: I submitted multiple order numbers as evidence that my review is genuine. As my review says, the issue is with items that are listed as "available f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Haven’t been able to find better prices than this Sheffield-based company! Super quick 24hr tracked delivery, very securely packaged and clear online order tracking too. Happy to say they’re now my ma... Toon meer

Bedrijfsgegevens

  1. Modelbouwwinkel
  2. Spellenwinkel
  3. Kansspelaanbieder
  4. Hobbywinkel
  5. Miniaturenwinkel

Informatie afkomstig van verschillende externe bronnen

The biggest savings. The best customer service. A match made in heaven! Read all about it at www.thelootroom.com/memberships


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

159 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,2

Alle reviews

(159)

1 review in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Avoid back orders

*Edit* - In answer to your reply:
I submitted multiple order numbers as evidence that my review is genuine. As my review says, the issue is with items that are listed as "available for backorder" not items that are in stock. Two of the order numbers I submitted were for recent orders that I waited over three weeks for dispatch before cancelling one completely, and cancelling all the back order items off another so it would be sent out. And these aren't the first orders I have had this issue with.

My other issue is the spammy emails demanding reviews, which I am still getting, despite having posted this lovely review for you!

For reference -

#101774 placed 9/12/20 cancelled 18/1/21 unfulfilled
#102867 placed 6/1/21 cancelled 2/2/21 unfulfilled
#115109 placed 9/6/21 backorder items cancelled 28/6/21 so other items would be fulfilled
#115109 placed 9/6/21 fulfilled 30/6/21
#115358 placed 15/6/21 cancelled 28/6/21 unfulfilled

All items for #115109 & #115358 were in stock on the supplier website for the whole period, and I had no issues purchasing them elsewhere.
_________________________________

Ordering anything that isn't already in stock means waiting for weeks, and in pretty much every case so far, ultimately cancelling the orders and buying elsewhere.

And then you get bombarded with emails asking for reviews, which can't be unsubscribed from. So here is the review you wanted so badly.

4 juli 2021
Review zonder uitnodiging
Logo The Loot Room

Antwoord van The Loot Room

Hi Will,

Thanks for your review and thank you for submitting your order number. It looks like the order shipped on the same day it was placed.

I can't see any other issues on the order but if you do have any further problems pleae feel free to contact us via our customer service email: custserv@thelootroom.com

Kind regards,
Chris

--------

Thanks for the clairfication. I'm sorry if you are receiving multiple emails. We send 1 per order 4 days after dispatch. In the case of multiple orders it would indeed trigger multiple times.

We do everything we can do update and accomodate any requests for orders.

There has been a period of several weeks that were down to the Dominion release, unfortunately the warehouse for one of our suppliers was hit incredibly hard and this has resulted in delays on restocks.

Thank you for your honest feedback and if there is anything we can do to help please let us know.

Kind regards,
Chris

Beoordeeld met 5 van de 5 sterren

Great service

Order was dispatched quickly, great service and I can rely on them to get me models an materials on time.

4 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service.Haters going to hate.

I've been with this side of the company now since they launched.

Paying the 9.99 a month works out if like me you're ordering every month as you aren't ashamed of the pile of shame.

Stuff is and can be out of stock however usually pretty quick with the back order.

I've interacted a few times with the customer care team due to my own errors and even one time due to a website failure which double ordered, however always quick and easy to rectify.

I do not purchase anywhere else these days. If you are struggling and don't want to pay subscription, check out their partner the-outpost

27 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast delivery

Fast delivery, well packaged and protected. Great product turned up in great condition. Very pleased, thank you very much.

23 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional Customer Service

Brilliant communication and service from the team at The Loot Room. Even when I made an error with my order, they went above and beyond to resolve it for me. Excellent customer service!

14 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service! Great choice and amazing company.
Website could do with a slight change for mobile devices, can be a bit annoying when searching but other than that, it’s great. Have recommended to many friends

6 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast turnaround and delivery

Fast turnaround and delivery, gave an option regarding an item that was delayed at the manufacturer that most companies wouldn't have. Very efficient service. Great prices too!

27 april 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

GREAT PRICES

GREAT PRICES and if you do a lot of modelling have a subscription

26 april 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service

Very good prices, products exactly as I'd expect. Great service with my order having been placed, processed, despatched and received in 24 hours.

23 april 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service, great value. Have used many times now and will continue to do so.

12 april 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Haven’t been able to find better prices…

Haven’t been able to find better prices than this Sheffield-based company! Super quick 24hr tracked delivery, very securely packaged and clear online order tracking too. Happy to say they’re now my main supplier for games workshop models. Thank youuuuu!

29 maart 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service, pre orders for GW games turned up on the Saturday morning. Great communication. Will use again. :-)

29 maart 2021
Review zonder uitnodiging

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