Great product and great presales product design support. People there care. Product works perfectly the first time and there is plenty of support during assembly. The only minor complaint is that t... Toon meer
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The whole experience from purchase to install was made easy. And the end product is beautiful at a quarter of the cost of stick built outdoor kitchen. Patrick Hill really went above and beyond maki... Toon meer
Bedrijf heeft geantwoord
Excellent product but need to be more customer friendly. By this I mean don’t just put a video on YouTube, put detailed instructions in the units. Which screws go were. You could take a page from IKEA... Toon meer
The Luxury Pergola is an over-engineered marvel. It is delivered quickly, easy to put together and built to withstand the elements. The liaison called me to make arrangements to move up the delivery... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a family owned business focused on providing the strongest and highest quality pergola kits in the world. Our kits are made in the USA in our own facilities by trained professionals. The aluminum pergola kits from The Luxury Pergola are all made to order to make sure our customers get exactly what they are looking for for their space. With our fully customizable pergola kit you can get unparalleled commercial grade quality without paying a fortune for it. The innovative open and closing pergola from The Luxury pergola allows us to make the pergola waterproof in even the worst storms and survive hurricane force winds of 180mph. With a louvered pergola you can get all the functionality of a traditional pergola and you can get the benefits of a solid roof. By being made in the USA, we can offer the best quality pergola in the world at a price that is significantly less than any comparable product on the market. The Luxury Pergola is focused on providing fantastic pergola shade, a waterproof pergola, and a product that can stand the test of time no matter your needs. With The Luxury Pergola, you can get a custom sized pergola from 8x8 pergolas all the way to 12x20 pergolas with only 4 posts. If you want to combine pergola units, you can go as large as you want. Our focus on innovation is key in providing the strongest pergolas in the world made from the highest quality aluminum with the strongest powder coat in the industry to ensure your pergola lasts a lifetime.
The Best Pergola Kit in the World
Geschreven door het bedrijf
- We are committed to providing the best products we can possibly make. Made in the USA
- We are committed to bringing the very best and highest quality pergola kits in the world to our customers. That is why we manufacture our pergolas ourselves and test them to ensure they can stand up to the harshest conditions.
Contactgegevens
9748 E 151st Street, 46060, Noblesville, Verenigde Staten
- 317-597-2545
- info@theluxurypergola.com
- theluxurypergola.com
Made Custom to Order Quality
4,8
Uitstekend
149 reviews
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Working with Luxury Pergola was a…
Working with Luxury Pergola was a first-class experience. Our primary point of contact, Chase Bess, worked seamlessly with us to ensure complete satisfaction throughout the entire process. Chase was consistently available and provided valuable insight and expertise during the build, which helped ensure the product was constructed exactly as intended. A truly first-class outfit to work with.
14 augustus 2025
Review zonder uitnodiging
Antwoord van The Luxury Pergola
Thank you for describing your experience as first-class! We are thrilled to hear Chase Bess provided the availability and expertise needed to ensure your build went perfectly. We strive to provide that level of seamless support to every customer.
The sales process was painless and very…
The sales process was painless and very informative. All technical questions were addressed with a sense of urgency. Chase, our sales person, was very responsive throughout the process.
We are very satisfied with the overall quality of our Pergola and enjoy using it daily.
28 juli 2025
Review zonder uitnodiging
Antwoord van The Luxury Pergola
Thank you for the review! We are thrilled to hear that you are enjoying your pergola daily. We will be sure to tell Chase that his responsiveness and technical support made the process painless for you.
I had paid for a different pergola at a…
I had paid for a different pergola at a cheaper price and canceled it 18 hours afterwards to buy this one. Best decision I made as this was so much better quality, and company couldn't do enough for you. Secret is finding a good contractor for installation as I did much of it myself which I didn't want to do.
4 december 2025
Review zonder uitnodiging
Antwoord van The Luxury Pergola
Thank you for sharing this! We are so glad you decided to make the switch to us—we truly believe that investing in higher quality pays off in the long run, and it’s wonderful to hear you feel it was the best decision. We also really appreciate your honesty about the installation. It is a big project, and while you managed to get it done (nice work!), your advice about lining up a contractor beforehand is a great tip for future customers who prefer not to DIY. Enjoy your new pergola!
The people are what make the entire…
The people are what make the entire experience stand out. Chase was incredible—always ready to help, answer every question, and point me in the right direction. And the product itself? It surpassed everything I expected. The quality and attention to detail were outstanding.
5 september 2025
Review zonder uitnodiging
Antwoord van The Luxury Pergola
Thank you so much for the wonderful review! We believe that great service is just as important as a great product, so we are thrilled to hear that Chase took such good care of you. We will be sure to pass along your praise to him. It’s fantastic to know that the quality and detail of your pergola surpassed your expectations. We hope you enjoy it for many years to come!
Wonderful purchase
The experience from the very beginning was excellent. I had many questions about the product, company and install before ever deciding on which company we were going to purchase from. Patrick Hill was extremely helpful from the start. The ordering was easy, the delivery was on time, the installation instructions and videos were very helpful and detailed, and my continued questions about care and maintenance are answered in a timely manner. The company cares about the customer before and after the purchase of the product. I highly recommend The Luxury Pergola. The pergola was built to last and continues to look great and value to our backyard.
3 december 2025
Review zonder uitnodiging
Antwoord van The Luxury Pergola
Thank you for the high recommendation! We believe customer service shouldn't stop once the order is placed, so it is great to hear Patrick has been there for you from the initial research to ongoing maintenance. We are thrilled the pergola is adding value to your backyard.
Great experience!
Patrick was awesome from start to finish helping us design and select just the right pergola for our home. He explained the benefits of Luxury Pergola and why it might be slightly more expensive, but the build quality is so much better. Once it came this was evident! It was easy to build and functions great. Can't say enough positive things!
21 november 2025
Review zonder uitnodiging
Antwoord van The Luxury Pergola
Thank you so much for your glowing review! We're delighted to hear that Patrick provided such exceptional guidance throughout the design and selection process, highlighting the superior build quality that sets our pergolas apart. It's fantastic to know that the ease of assembly and overall performance exceeded your expectations—we strive to make every step worthwhile.
A pergola that’s worth the money.
The Luxury Pergola is an over-engineered marvel. It is delivered quickly, easy to put together and built to withstand the elements. The liaison called me to make arrangements to move up the delivery time, confirmed my choices and followed up. If you watch the installation videos on youtube, the process is very simple. It took me 3 hours to put up the main structure with help from 2 friens
18 november 2025
Antwoord van The Luxury Pergola
Thank you for your fantastic review! We're thrilled to hear that you found our pergola to be an over-engineered marvel—built tough to handle the elements while being straightforward to assemble. It's great to know our liaison provided such attentive service, from expediting delivery to confirming your selections and following up, and that our YouTube installation videos made the process even smoother. Kudos on getting the main structure up in just 3 hours with your friends' help!
Great product, great customer service
Luxury Pergola is a great product with great customer service! Patrick’s in depth knowledge and patience guided us smoothly through the design, purchase, and install process. We were welcomed at a visit to Luxury Pergola facility where Patrick met with us to answer all questions and show us the high quality product design. I would highly recommend Luxury Pergola and Patrick.
10 september 2025
Review zonder uitnodiging
Antwoord van The Luxury Pergola
Thank you so much for your wonderful review! We're thrilled to hear that Patrick made your experience with The Luxury Pergola so seamless and enjoyable—from the design phase to installation. It's fantastic that your visit to our facility showcased the quality and care we put into every detail. We truly appreciate your recommendation and look forward to helping more customers create their perfect outdoor spaces! 🌟
From my first call to The Luxury…
From my first call to The Luxury Pergola through installation the entire experience was excellent.
5 september 2025
Antwoord van The Luxury Pergola
Thank you! I'm glad you were happy with the experience. It's been a pleasure working with you.
We just installed our new 20 x 10…
We just installed our new 20 x 10 pergola and it is Fantastic!!
Patrick was great to work with!!
We highly recommend this product!
20 augustus 2025
Review zonder uitnodiging
Antwoord van The Luxury Pergola
Thank you for choosing us for your project. We were pleased to help you throughout the process. As always, if there's anything you need from us, please don't hesitate to reach out.
Outstanding Pergola Product and first rate experience from pre-purchase through installation
This was a large purchase and we did much research of other high end pergola brands before selecting Luxury Pergola. Our experience was outstanding with this company which started with working with a knowledgeable, responsive associate who provided exceptional customer service, likely the best online customer service ever. His technical knowledge, responsiveness to our questions, assistance with product installers, and communication throughout the process was impressive. We can’t say enough about the customer service part of the process. And the product quality, clean-line design and functionality is exceptional. It looks beautiful and provides the shade we needed. We’ve been using it for a few weeks now and we love it! Highly recommend.
27 juli 2025
Antwoord van The Luxury Pergola
Thank you so much for taking the time to share your experience with The Luxury Pergola! We're thrilled to hear that after your thorough research, our team and product exceeded your expectations. It's especially rewarding to know that our associate provided such outstanding support throughout the process—from technical guidance to installer assistance and seamless communication. We pride ourselves on delivering top-tier customer service, and your kind words mean the world to us.
We're delighted that you're loving the pergola's quality, sleek design, and functionality, and that it's already enhancing your outdoor space with the perfect shade. If there's anything else we can assist with or if you'd like to share photos of your setup, please don't hesitate to reach out. Thanks again for your recommendation—we truly appreciate customers like you!
Best regards,
The Luxury Pergola Team
Great Product and Service!
Their customer service quickly answered detailed questions prior to my purchase, called and corrected an ordering inconsistency on my submitted order, and made sure my delivery date fit my schedule. The product is well constructed, vastly domestic, easy to assemble, and included extra material to ensure enough to complete construction. The instructions for assembly, when using the print and video resources allow for a comprehensive review of nearly all aspects of the assembly.
11 juli 2025
Antwoord van The Luxury Pergola
Thank you for sharing your positive experience with The Luxury Pergola! We're delighted to hear how our customer service team went above and beyond to address your questions, resolve any ordering details, and accommodate your delivery needs. It's also wonderful to know that the product's quality, domestic sourcing, ease of assembly, and the extra materials provided made the process smooth for you. We're especially glad the combination of printed instructions and video resources gave you a thorough guide every step of the way.
Your feedback truly motivates us to keep delivering exceptional products and support. If you have any questions down the line or want to share photos of your completed pergola, we're here to help!
Best regards,
The Luxury Pergola Team
Looking for a pergola I had many…
Looking for a pergola I had many questions to justify spending up from the inexpensive big box and Amazon pergolas. This lead me to the very expensive Structure pergola but hey in the end it is a metal roof that will not keep anything underneath dry when it rains. In my search I found The Luxury Pergola and started communicating with Patrick. He answered all my many questions regarding load, weight, wind, structural integrity relating to mounting on piers and many others. The purpose for a pergola for me was to keep out of the blazing sun when making breakfast lunch or dinner using outdoor kitchen.
In the event of a light rain keep me relatively dry. Since the pergola was immediately next to my Lanai I wanted to be able to open the roof when using smoker. The luxury pergola checked all the boxes the service provided by Patrick and team was as good as you could want. The pergola was delivered when I wanted it and delivery was also top notch. I had a contractor do the assembly and the instructions and product fit were the best he had ever seen. The pergola is solid strong well made powder coating is outstanding.
Doing it over again I would purchase from The Luxury Pergola again.
26 juni 2025
Review zonder uitnodiging
Antwoord van The Luxury Pergola
Thank you for sharing your thoughtful and detailed review of your experience with The Luxury Pergola. We’re delighted to hear that our product and service exceeded your expectations and provided the perfect solution for your outdoor kitchen needs.
We understand that choosing the right pergola involves careful consideration, especially when weighing options from inexpensive big box or Amazon pergolas to higher-end alternatives. It’s wonderful to know that Patrick was able to address all your questions regarding load, weight, wind resistance, structural integrity, and mounting on piers, helping you make an informed decision that met your specific needs.
We’re also pleased to hear that the delivery arrived right when you wanted it and that the process was top-notch. It’s particularly rewarding to know that your contractor found the assembly instructions and product fit to be the best he’d ever seen. Quality, durability, and ease of installation are priorities for us, so your comments about the pergola’s solid construction, strength, and outstanding powder coating mean a lot to our team.
The exceptional service you received from Patrick and the rest of our team is something we take great pride in, and we’re happy it stood out as much as the product itself. Thank you again for your review and for choosing The Luxury Pergola. We’re thrilled that you would purchase from us again, and we’d be honored to serve you in the future. If you ever have additional questions or need assistance, please don’t hesitate to reach out.
LOVE MY 12' x 16' LUXURY PERGOLA!
After two years of researching pergolas, I replaced my heavy duty ROTTING cedar pergola with a 12' x 16' Luxury Pergola! I LOVE IT! It is very sturdy, easy to assemble and comes with all the customer support needed. They do a great job with shipping and coordinating the arrival date and time. One minor detail that I didn't realize until the day before delivery is that you have to UNLOAD the product. My neighbor and I both bought pergolas and were delivered on the same day, so we helped each other unload our pergolas...it wasn't pretty, but two women in their 60's got it done! I hired two handymen to assemble..simply uploaded the assembly video on my laptop and went step by step! I love the fact it will never rot, it looks contemporary and the louvers are remote controlled. I close my louvers in the afternoon to help shade my lanai and great room. It makes a big difference in the summer heat. I also added a ceiling fan which makes it even more enjoyable and plan to add 110V LED strip lights in the near future! I pulled the electrical wires for the ceiling fan and future LED lighting through the post when I ran the louver motor wire during assembly. I'm so happy I spent the time to research pergolas and made the decision to go with Luxury Pergola! Well worth the expense and would definitely do it again!
13 juni 2025
Antwoord van The Luxury Pergola
Thank you for your great review of your 12' x 16' Luxury Pergola! We’re thrilled you love its sturdiness, easy assembly, and our helpful support after your two-year search. Your creative unloading with your neighbor and use of the assembly video are impressive. We’re glad the remote-controlled louvers help with heat, and your ceiling fan and LED light plans sound perfect. Your kind words about its modern design and value mean a lot. Happy to assist anytime!
This is a quality product and a good company to deal with
This is a quality product. We purchased a 12x14 and a sunshade for one side. Directions were accurate. Shipping was our only issue with one item being forgotten in our original shipment, however, we were able to reach someone and have the issue resolved quickly. Response times are fast and everyone was helpful.
30 mei 2025
Antwoord van The Luxury Pergola
Thank you for taking the time to share your experience with The Luxury Pergola! We’re thrilled to hear that you’re enjoying your 12x14 pergola and sunshade, and that the directions were clear and helpful. It’s great to know that our team was able to quickly resolve the shipping issue for you and that you found our response times and support to be helpful. We truly appreciate your patience and understanding.
We’re always working to improve our processes, and your feedback about the shipping oversight is invaluable in helping us do better. We’re glad we could make it right for you promptly, but we’ll definitely take this as an opportunity to refine our shipping procedures to ensure a smoother experience for future customers.
If you have any further questions or need assistance with your pergola or sunshade, please don’t hesitate to reach out. We’re here to help and want to make sure you continue to enjoy your outdoor space to the fullest.
Thank you again for your kind words and for choosing The Luxury Pergola!
Very happy with total package
Very happy with total package, I installed a 10x14 on my deck. Worked out perfect for my needs.
18 mei 2025
Antwoord van The Luxury Pergola
Thank you so much for the kind words. We are very glad to hear you are pleased with the product and that it is working out so well for you.
As always if you need anything please don't hesitate to reach out.
Support was really exceptional
Support was really exceptional.
Chase was very helpful and knowledgeable.
We had a 4 section unit attached to our house.
Couldn't have done it without Chase.
Pergola looks fantastic. Very well designed and manufactured. Transformed the back of our house.
1 mei 2025
Antwoord van The Luxury Pergola
Thank you so much for sharing your experience! We’re delighted to hear that Chase’s expertise and dedication made your four-section pergola installation a success.
Our team prides itself on hands-on support—whether it’s planning, attaching to your home, or troubleshooting on the spot—and Chase will be thrilled to know his efforts stood out. It’s wonderful that your new pergola not only looks fantastic but has also transformed the back of your house into a space you can enjoy every day.
If there’s ever anything more we can do—whether it’s styling tips, maintenance advice, or expanding your outdoor living area—please don’t hesitate to reach out. Thanks again for choosing The Luxury Pergola!
Outstanding products
Outstanding products, extensive "how to" video support that explains the step by step process of building the Luxury Pergola, and excellent materials.
23 april 2025
Antwoord van The Luxury Pergola
Thank you so much for the positive feedback. We spent a lot of time ensuring our "how to" resources were as clear and detailed as possible.
I'm glad you found the material selection satisfactory. It means a lot that you had a great experience with us.
Amazing product!
Excellent Customer service. Amazing product. Very good pricing. We get compliments from all our guests when they visit. Highly recommend!
29 april 2025
Antwoord van The Luxury Pergola
Thank you so much for your kind words! We’re thrilled to hear that our customer service, product quality, and pricing all hit the mark for you. It’s wonderful that your guests are loving the pergola as much as you do—and we truly appreciate your recommendation. If there’s ever anything more we can do to enhance your outdoor space, please don’t hesitate to reach out!
The Luxury pergola is extremely high…
The Luxury pergola is extremely high quality. We unfortunately had a medium size tree fall and hit the pergola and only the trim to one side of the roof was damaged. We got replacements from Luxury Pergola and it is good as new. The company provided excellent customer service as well and even proactively followed up with me a month later to make sure everything was still going well.
29 april 2025
Antwoord van The Luxury Pergola
Thank you for sharing your experience! We’re glad to hear that even after a falling tree, your Luxury Pergola held up so well—only a trim piece needed replacement.
It was our pleasure to get you up and running again with replacement parts, and we’re happy to know everything looks and feels “good as new.” We believe in standing behind our products long after the sale, so it was important to us to check in and make sure you were completely satisfied.
If you ever need anything else—whether it’s maintenance tips, additional accessories, or just a quick question—please don’t hesitate to reach out. Here’s to many more years of worry-free enjoyment under your pergola!
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