The Montcalm Reviews 

Had a wonderful surprise for me in the room as it was my birthday. Blew up balloons for me and for a little cupcake and also a card. wonderful breakfast

Excellent place to meet people and access the hotspots of the city.

I came away with my daughter for a special moment together to catch up . Wonderful experience the receptionist was efficient and kind . The staff where friendly and helpful . Our room was quirky with the windows but warm and cozy . Didn’t want to leave it . Went to the swimming pool area a must for every traveler. The surroundings and ambience was first class . Pillows and lighting amazing in the bedroom . Breakfast excellent just the right choice . Thankyou for an excellent 5 star stay . Best not tell everyone I won’t be able to book again it will be fully booked x

Overpriced. Very nice hotel overall. But 2 points. The food is way way overpriced. I paid over £50 for 2 glasses of wine and a main course. Second point. Breakfast was hopeless. There was no bread left out to make toast and there was no coffee. There wasn't anyone around until I was about to leave when a waitress turned up and offered me coffee. When I complained at checkout I expected, at least, for the breakfast bill to be waived but no. So, I won't be staying again.

No sound proofing in the rooms, I barely slept

The staff were excellent. From the moment you walk in the door to the cleaners. Couldn’t be more helpful.

Room was spotless and had everything you could need.

Location is awesome with a tube station a few minutes walk away.

Started well, ended poorly. Check in was fairly simple, was wished a happy birthday and anniversary though i clarified that this was from my previous stay and i was there for leisure. I was then told this was probably why my room wasn’t upgraded to one with a bath, as i had previously requested a room with a bath but was informed my room selection did not provide this, however for a £50 surcharge i could have this or be upgraded for free if one was available on the day. Thus i had stated that the shower would suffice and not asked about this option upon arrival, so found it strange that the bath/upgrade was referred to. Mathieu at the bar provided notably excellent service, making a cocktail that catered to my needs, as the alcohol freakshakes that were on offer the previous year (which i was very much looking forward to) were no longer on the menu, having been replaced by two healthy options. Birthday balloons, a welcome card and fruit with a piece of cake were brought to my room. I thanked the members of staff for the gesture but explained again that it was not my birthday/anniversary and that maybe the front of house staff had not communicated this to them in error. They were both polite and laughed it off, leaving the treats. The bedroom was nice, the grohe shower was great and everything appeared to be fine until the morning shower when i discovered a very unsanitary family of insects moving around on the shower enclosure shelving where the toiletries, my wash cloth (which had been left there and used during the night) and magnitone were sat. I found this unacceptable for a 5* establishment or any establishment for that matter, as it meant that the standards of cleaning were not consistent throughout as a group of insects do not just appear overnight. I checked out shortly after and raised this with the customer services operative at the desk. I was told that she’d make a note of it and that i was all paid up so that was that. I suggested that someone really needed to go and deal with the issue promptly as it was a very unpleasant thing to see especially whilst you’re trying to get clean. I was told someone would be sent up and that concluded my stay. She was very disengaged and did not come across as caring about the issue at all which was in complete contrast to the person my friend spoke to upon checking out, who was friendly, engaged and polite (though she didn’t have any issues with her room she had raised concerns about her meal the previous night which were also met with similar disinterest). It’s disappointing that this issue occurred in the first place and that the service isn’t consistently good from all staff as the location is excellent and prior to this experience it was certainly one of my top choices of hotels in London.

Update: Informed by duty manager that the room has been quarantined (so hopefully no other guests will have the experience i did) and that pest control will inspect the room to address the issue as a matter of urgency. Was offered complimentary upgrade on my next booking and breakfast as a good will gesture. However, i honestly cannot see why i would pay for another room to get an upgrade which i know can be offered free anyway and some food. Positives are that communication was recieved this evening (having emailed them following reporting it in person and via email this morning) and that it will be looked into and dealt with accordingly. No plans to return to Royal London City.

I am very satisfied for the all services

Stopped here for 2 nights as our son's wedding reception was being held next door at The Brewery. The staff are so friendly and helpful and the room itself was really comfortable (the aircon was a lifesaver).

Fabulous room and service, highly recommend

Good hotel, but the staff stole my charger, as no one was in the room the following two days apart from cleaners. I know that I left it in the room, as I never take it out with me and it was the only item left behind. That's not acceptable irrespective of the times that we live in. Trust is trust and so I cannot stay at the Montcalm ever again.

Haven't checked in yet, but the representative that took my reservation spoke SO fast and appeared more interested in getting me off the phone than actually ensuring that all my details were accurate. Coming from another country, it was/is incredibly important for me to ensure that my details were on point. I hope my actual stay is a better experience.

Extremely frustrating check out experience. Despite having to prepay both an initial booking and then one extra night, having settled up for incidentals I was asked for my credit card again, for "an additional credit check". It is bad enough to have to prepay even an extension (and by the way, although they remembered to make me prepay, they forgot to give me an updated keycard forcing me to return to the check in deck late at night).

The hotel buildings are charming, but there is desperate need for better signage to navigate the corridors.

very pleasant, polite and efficient staff

excellent, clean modern room

Thank you

Excellent service rooms very clean and well appointed, but breakfast much too expensive, cheap streaky bacon will drive peop[le down the road to a cafe

They have excellent customer service. They always take good care of their customer’s, making sure they have a comfortable stay.
They have spa facilities for relaxation.
I always use them and my kids love the hotel.
For the type of hotel the price is reasonable.
Don’t forget to join their reward club

Fabulous experience and great customer service, we will be back

This hotel was great the staff are so helpful and professional the spa is amazing the only reason i can't give 5 star as our tv wasn't working well on a lot of channels as we wanted to chill in the room this was quit annoying however they did send someone up quickly to try and sort it and it was technical issue but this reuined our evening a little.