The Montcalm Reviews 

I don’t normally find the time to post reviews even though I know I should when I’ve had a great experience. However, I felt compelled to write a review for the Montcalm Marble Arch as it was the best hotel in London I have ever stayed in. I book a 5 star hotel in London every year for a break away every year for my better half and have been let down, however this time it was different.

The 5 star Montcalm Marble Arch hotel is immaculate and definitely deserves its 5 star rating, the room was beyond expectations (I selected the Montcalm Club Room), the staff were brilliant and they made sure I best stay. The hotel even let me choose a room aroma and custom pillows at checkout and had fresh fruit and a bottle of wine waiting for me in my room. Because I let them know it was for a for my wife they had towel designs and flower petals laid out of the bed for me. My Mrs thought I was great! However the hotel took it upon themselves to do this for me lol. I made full use of the hotel facilities whilst I was there including the spa, champagne afternoon tea, a meal delivered to the room and full English breakfast which was all top quality. The hotel location is also a stone’s throw away from all the great restaurants and attractions in central London and I will be staying there again next year. Can’t rate the Montcalm highly enough, if you want to surprise your other half with a London treat look no further! One of the main reasons our stay was a cut above the rest was due to the amazing member of staff ‘Izabela’ who was our guest experience executive, if you are planning a special gift for someone make sure you talk to her as she will make your stay incredible.

I found that the best price for the Montcalm was booking direct and signing up to the website for an additional 15% discount.

Shorditch M by Montcalm - attention to detail, awesome clean comfy rooms & the pool was lovely to enjoy a relaxing swim. Staff were welcoming & couldn't have done enough to help us enjoy our stay. Great location - will continue to recommend this hotel.

I stayed at the hotel and spa and must say I was extremely appalled.
The service was disgusting my room was not ready once we arrived and has to wait around. Once I got into my room discovered my bedding was filthy, no towels nor gown were provided and bedside table computer did not work.
I had booked a treatment at the spa and the receptionist did not have us feel welcome she was extremely rude. She offered everyone a glass of champagne except me and my partner and when I asked she said "we have tap water".
No one offered to help with my bags to my room.
After spending a lot of money staying there paying for treatments and staying for dinner and breakfast I would have expected a good service.
I was even over charged at the end having had put down a deposit for room charge and when I explained this she still over charged me.
It's safe to say I should have listened to the reviews and will NEVER stay at this hotel again.
I complained to the manager and explained being over charged but as expected... NOTHING.

don't make the same mistake I did.

We received a complimentary upgrade and given a large two bedroomed suite for our stay. The whole experience was faultless. There are too many individual praises to list, however most of them relate to the friendly and helpful service we received from all the staff. We were made to feel very welcome and very comfortable. The hotel and facilities were very clean and well looked after...also, the cooked breakfast delicious and plentiful. I highly recommend the Montcalm.

Good location, annoying house keeper, loading park and neighbours in the morning.

Great staff , location, lovely room and will be back!!!!!

Upon arrival you feel very welcome. Their service level is very high, genuine and serieus with a smile. They are very helpfull and friendly. The room is good, convenient and has all the extra's you need. Location superb!

Already shared my real good feelings for staying at this hotel with many friends and recommend it to them as real choice to stay in London

I work close by to this hotel and have stayed at many others in the vicinity. I chose to say here as I had not done so before and it had an acceptable rate for the night I wanted as I had an event after work that day
My first impression was that the room was small but clean and therefore perfect adequate for my needs.
Returning to the hotel late at night after my event, I had a very poor nights sleep, due to a noisy window banging due to the wind outside and not being able to locate a switch to turn off three spotlights above the bed, despite trying every single switch in the room. (neither of these things was I prepared to contact reception about at 230am).
The location is handy but I don't think I will be rushing to stay again for me next hotel stay in the area as there are many other choices.

When booked I was very excited as I was given numerous custom options to choose from which would cater my stay towards my taste. However when I arrived a doorman opened the door & everything was looking nice I was then informed that I was actually booked into the hotel across the road & the receptionist had a dismissive attitude which was off-putting. The hotel across was perfectly fine but seemed like the hotel for rejects in comparison, none of this was made clear when booking. When we were placed in our room none of my custom options had been adhered to which was a further disappointment. The stay was fine & there are some nice touches such as the electronic do not disturb sign & cleaning notice & complimentary fruit & water.
Overall it was just an average stay.

A two day theatre and shopping birthday treat. Amazing hotel great location easy to find. Expectional staff who all work very hard and insure your stay is one to remember, hotel is very clean rooms amazing everything you could need will definitely return.

Good location, friendly and helpful staff, small clean room. Fresh fruit as compliment to each guest and bottle of wine as compliment for birthday.
Good impression and thanks.

My stay at the hotel the last time I visited was quite peacefulj

A truly lovely hotel in a great area of London. Single room small but well appointed. service exemplary and breakfast excellent. Can't fault it!

Contemporary hotel with poor quality furniture and finishings.Shower had black moulding all around with shower head not working and hair still present from previous guests . Old windows that are not sound or air proof. Hotel just lacked cosy ness !
Staff where helpful with good service.

This was the second time I stayed at The Montcalm and I had a thoroughly enjoyable stay.

The staff were extremely attentive and polite. I immediately felt at ease with their warm and welcoming approach.

The room (I stayed in a club double) was air-conditioned and had all the luxuries you would expect if you're a guest who likes to be pampered whilst away from home in one of the greatest cities in the world. The hotel is just a short walk from Marble Arch tube in the heart of the city.

One last thing I should mention is the food served up at breakfast and dinner..........absolutely superb! I'll definitely be going back there...........my highest recommendation.

Poor website that then adds tax to your bill.
So a room for 158 becomes 190- I'm still staying in the hotel but you can bet good old trip advisor will be told. Check out profile superally2008 last review 258 people read in two days! Taxes!

I firstly booked on-line and received a reservation confirmation and then when I called up to extend the booking the person I spoke to could not find the booking reference on the system. I am still waiting for a confirmation email to confirm extension of the booking.....
Way more time consuming than it should be!

Fantastic staff and rooms. Overall service is faultless.
Only niggle this time was that a new nightclub has opened across the street...lots of noise from midnight to 2-3am.

stayed the last two weekends at the hotel. first time was to celebrate my partners birthday. pleasantly surprised on check in to find out we had been upgraded to a duplex suite, which was simply stunning. it was so good that we did not want to leave. returned for sunday and monday night of bank holiday weekend and this time we were in city suites across road. not the same standard as the duplex in the main hotel, but still wonderfully comfortable and homely and the attention to detail by staff on both stays has been superb. there is something very pleasing about a hotel that all the staff take the time to wish you a good day/evening whenever you pass them. good manners cost nothing and this hotel has it abundance. just a few little niggles about our most recent stay, the towels in the bathroom looked a bit tired and bedraggled and one of them had a hole in it. the turn down service did not happen on our second night of the stay and they charged me for a newspaper that i did not request. but this is just small details compared to the overall experience. if and when am able to do so again I shall be returning to this hotel.