Electronic Temperature Instruments Ltd Reviews 60

Had some complexities around an international order, but Izaskun was fantastic in helping me resolve it and saving me delivery costs along the way.

Thank you Leah for advice and sorting the order efficiently. Great service.

Thank you for great customer support and service even after the guarantee period.

Several years ago I got a Thermopen One thermometer and it has been a staple in my kitchen since, sadly when it got time to change the battery the plastic cover broke. After reaching out to eti they sent me a new cover on the same day and it arrived just a few days later.

My thermapen battery lid broke when changing the battery. After sending an e-mail to ETI, it took only a few days until i received a new one. Excellent service!

I bought a thermapen maybe 8years ago and it works perfect. During a change of battery i accidentally broke the batterycover. I wrote thermapen and asked if i could buy a new cover. They sent me one free of charge. Love it,

I bought a Thermapen with glowing charcoal print on for my bbq, long time ago.
Somehow I broke the battery cover and reached out to ETI to order a new cover.

They offered to send one to me for free. That was very kind of them. Free part and free shipping - to Sweden.

Unfortunately the cover never arrived for unknown reason and I forgot about it for a year.
I sent them an email and explained that it never arrived.
Somehow their answer landed in spam folder so I missed it for many months.
When I found it they asked me for a picture of the backside. Picture provided in the mail and some days later a new cover arrived, still totally free!

Perfect customer service! They helped me fast and smooth, even when I forgot to reply in reasonable time.

Great customer service and GREAT products! 10/10 will recommend to everyone I know.

Broke the battery cover on my Thermapen which I bought 7+ years ago. Contacted ETI to see if I could order a replacement and got one sent free of charge.

Thermapen is my favorite thermometer for cooking, fast and accurate and the customer service is great

I had some problems with the cap of my Thermapen One Mk3. After getting in touch ETI Ltd, I was helped by their customer service swiftly and in a very friendly manner. Without hesitation, a new cap was sent to me.

When I received an error message on my Thermapen I contacted the supplier. The team, Derillyn especially, could not have been more helpful, quickly resolving the issue.

VERY HELPFUL AND PROFESINAL

Great customer service, prompt replies and wonderful support, always ready to stretch out a helping hand.
Especially, Derillyn Thomas always a dear to work with awesome partner.

We’ve been working with ETI Temperature Instruments for over 30 years and continue to be very satisfied with their products and service. Their range of temperature and measuring equipment is consistently accurate, well-built, and suitable for professional use.

Ordering is straightforward, deliveries are typically prompt, and their customer service team is knowledgeable and responsive when needed. On the rare occasion that an issue arises, it’s dealt with quickly and efficiently.

Their reliability over such a long period makes them a valuable supplier, and we have no hesitation in recommending them.

Their customer service is second to none. I deal with Derillyn and she is a pleasant to work with. Always competent, efficient and friendly. The product quality is consistently outstanding.

Nachdem beim Batterie Wechsel der Deckel meines Thermapen One kaputt ging habe ich bei ETI nachgefragt ob ich Ersatz beziehen könnte. Die Antwort kam zeitnah. Nach dem ich wie gewünscht Bilder gesendet hatte wurde mir ein neuer Deckel zugesandt. Also
Montag Kontakt - Mittwochs geliefert.
Da kann sie so mancher Kunden-Dienst eine Scheibe abschneiden!
Besser geht es nicht.

Got superb customer support from Izaskun Mardones to help me change the damaged battery cover of my 5+year old Thermapen. I was offered multiple scenarii to fit my needs. I highly recommend using this company.

Had trouble with the lid on my Thermapen One breaking during a battery change. Customer service was very professional and supportive. Issue was quickly resolved and got sent a new lid from the UK to Norway free of charge.

Would definitely recommend ETI to other customers.

Been a customer of ETI for a long time (over 15 years) and have never had to contact them before, for a product complaint. The product complaint was small and dealt with quickly and efficiently by Leah, who agreed that this was a one-off incident of a product failure as no other records had been recorded and agreed to credit us for the product immediately. Leah was helpful, friendly, efficient and made the whole process easy.