Products are high quality for the price. Customer service was prompt. I normally don’t like using automated systems but a human responded in an email very quickly and was polite and helpful.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Sabers are great quality and feel super nice. Package came quicker than expected, roughly 9 days instead of the posted 15-20. Only things to note is that there wasn’t any updates for tracking for like... Toon meer
Same quality of xeno saber hilts that I have purchased from other sites, but the service was quicker, the prices were lower, and the extras, including a hard case, were far better. Pending changes, my... Toon meer
Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.
Contactgegevens
Frankrijk
- thesaberfactory.com
4,5
Uitstekend
355 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It works fabulously even though flash…
It works fabulously even though flash is nonexistent it is great for practicing spins without damaging a neo pixel blade
6 september 2025
I still haven't received my order and…
I still haven't received my order and it's been almost a month.
5 september 2025
Antwoord van The Saber Factory
Hi Valentin
Your order didn't have your full address and couldn't be shipped without a street name and number. I messaged you on the 9th, the 12th and the 19th and got your address on the 30th when factory closed for a 1 week national holiday. I'm sorry for the delay but there wasn't anything more I could do in this situation.
MTFBWY
Kevin
Lacks care on assembly in factory
Lacks care on assembly in factory
Overall the quality of the lightsaber appears to be quite high. However we are dissatisfied with 3 things.
1. The Bluetooth range is horrible, the phone has to be touching the saber for it to connect, and if you move it more then an inch or two away it disconnects.
2. The battery has had issues intermittently since first use. It dies randomly.
3. Any screw that came preassembled has come loose. The 4 little brass decoration screws are all loose and we’ve lost one because of that. The decorative thumb switch and strap holders have both fallen off because they were not tight.
29 augustus 2025
Antwoord van The Saber Factory
Hi Justin
You reached out to me via the support chat and I'm still waiting for your reply. Please look into your spams if my message from Mon. 29th went there (pretty frequent).
There are no worries to have, some issues we can certainly solve very quickly together, and if not we have a warranty process to see you get sorted.
1- Regarding the bluetooth range it's as indicated on each saber page, they all have a different bluetooth rating. A dueling saber is thin and has good connectivity, a replica saber is focused on providing screen accuracy, using more material and a design that hinders networks connectivity so we indicate that on each saber page and if you watch my First Steps youtube playlist you'll see it's actually recommended to set your saber via the app, then close the hilt and use it.
2- This is what you contacted me about, please message me back following the procedure I described.
3- Send me a picture of your saber showing where you have missing bits and we'll send replacements. Sometimes during transport there can be a lot of vibrations and they loosen screws. This also happens during dueling use, so over time I always recommend to tighten screws and parts every now and then. Using thread locking glue is not recommended because you need to be able to fully disassemble your saber, but to each their own ;)
MTFBWY
Kevin
Great prices
Great prices, transparent shipping, decent selection to choose from and growing. Will buy from again.
26 augustus 2025
Un rêve de gosse réalisé dans les…
Un rêve de gosse réalisé dans les meilleures conditions !
24 augustus 2025
Amazing product
Expensive but absolutely beautiful! Well packaged in its own case.
So many different options & so lifelike.
22 augustus 2025
Saber arrived without issues
Saber arrived without issues. It works just as advertised and of very good quality. I would absolutely recommend!
28 augustus 2025
The product was delivered immaculate
The product was delivered immaculate, and swift, made my son very happy for his birthday.
18 augustus 2025
I was looking for an accurate Count…
I was looking for an accurate Count Dooku lightsaber, and The Saber Factory came through with flying colors! (SO MANY COLORS!)
The saber hilt itself is as near an exact copy of what Christopher Lee held in his hands, you can't tell the difference.
The bonus was that this one has the Xeno3 Neopixel setup that makes this so much more than just a screen-correct hilt. I am still discovering the many combinations of colors/sounds/music I can configure. Amazing.
The how-to videos posted by Kevin are also great for anyone who wants to get the most out of their purchase. From start to finish, this has been a fantastic transaction.
You can't go wrong with The Saber Factory, in my opinion.
11 augustus 2025
I ordered and paid a light saber on…
I ordered and paid a light saber on 13th of August and now, on 11 September I have still not received it, but FedEx is asking me all kinds of informations and wants me to pay customs. When I purchased the item, it wasn’t known that it would be the case.
13 augustus 2025
Antwoord van The Saber Factory
Hello there 👋
I have messaged you multiple times using our internal email system as well as our support platform because I could see that the package was waiting at customs for duties payment since September 3. I was unsuccessful until my last attempt where you responded 3 days ago.
I clarified that our shipping terms are very transparent on the fact that taxes are not paid at checkout but upon delivery, and it very much depends on each country. This is to be expected when you order internationally (our site is in english and you order from hungary) but I understand that when browsing quickly you may miss the information and be disappointed when it arrives.
I also tried to message you again 3 days ago as well as yesterday because FedEx will return the package if you don't take delivery. And forced returns for international shipments are billed quite expensively by carriers and come against your order refund, so I hope you can take delivery as soon as possible.
I remain available on our support chat to help with the documents FedEx may need you to provide and get you sorted fast so you can enjoy your saber with no additional hassles. Just let me know what they want and I'll sort you out.
MTFBWY
Kevin
Saber and customer service review.
Customer service was exceptional. Very helpful and understanding. Quality of product was great as well.
11 augustus 2025
Best factory ever
Definitely an outstanding company. From the packaging to the products themselves, everything is perfect. The quality is unmatched.
11 augustus 2025
Very cool and great for the price!
The hilt design although simple is quite appealing, the chrome accenting acts as a good grip point while swinging as well! Has plenty of sound fonts and blade effects and the blade’s LED’s are very bright. Overall great product and the price is good compared to elsewhere.
9 juli 2025
Good service and fast delivery.
8 juli 2025
Okie dokie quite impressed with the fit…
Okie dokie quite impressed with the fit and finish only complaint was the lightsaber did not come with music fonts and the screw off pommel semmed a titch loose when trying to tighten case was a nice touch really like that fast delivery thank you. And I appreciated the good pricing compared to the other companies 👍
6 juli 2025
The light saber cannot be turned on…
The light saber cannot be turned on even after charging. They should have checked whether the product works before shipping the product. I have spent lots of time following Kevin's instructions and send him videos twice. He is helpful and there are videos.
Issue is still not solved. Now I am asked to do additional checks. I hope this will be the last one to get to the root cause. I feel I have wasted lots of time debugging the product. I expect that the product works upon arrival.
5 juli 2025
Antwoord van The Saber Factory
Hi Frederick
I'm still waiting for your feedback on our support thread. As explained we only need to check if the button works and from there provide the proper fix or replacement to you. We'll get this sorted, we're close, trust the process.
MTFBWY
Good experience
Good experience! Had previously purchased from NeoSabers which was a terrible experience. Would buy from again!
6 juni 2025
No complaints from me
No complaints from me. Everything went fine. Only "downside" is that it took a few days for shipping from China to Germany however this is not Amazon so have patience, young Padawan!
4 juni 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.