Products are high quality for the price. Customer service was prompt. I normally don’t like using automated systems but a human responded in an email very quickly and was polite and helpful.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Sabers are great quality and feel super nice. Package came quicker than expected, roughly 9 days instead of the posted 15-20. Only things to note is that there wasn’t any updates for tracking for like... Toon meer
Same quality of xeno saber hilts that I have purchased from other sites, but the service was quicker, the prices were lower, and the extras, including a hard case, were far better. Pending changes, my... Toon meer
Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.
Contactgegevens
Frankrijk
- thesaberfactory.com
4,5
Uitstekend
355 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very happy with new light saber!!
This was the third saber purchased from The Saber Factory. I am extremely happy with the quality of this beautiful saber. Ordering is simple. Delivery was very much on time. I trust The Saber Factory to deliver beautiful sabers and great service.
13 maart 2025
Product shipped and arrived quickly, Great customer service
Product shipped and arrived quickly, afterwards I experienced some issues with it but it was all solved by the amazing customer service.
6 maart 2025
Nice Graflex Replica Excellent quality prop and came with…
Excellent quality prop and came with unexpected extras (saber plug, stand, storage box, etc.)
18 februari 2025
It was great parts that I got
It was great parts that I got. The quick connector is awesome but to pay almost half the price of the part for standard shipping was crazy
22 februari 2025
Saber great, unexpected additional costs for delivery
The saber is great and everything I expected. At delivery I had to pay additional money though (something about handling and taxes), raising the total price of the order about 10%. Would have been good to know that beforehand.
16 februari 2025
The greatest saber I have ever…
The greatest saber I have ever purchased, EVER!! AAA+++
10 februari 2025
you can trust it
very good quality, and i recieved my package quite fast so i am very happy.
6 februari 2025
We got the sabers delivered on time and…
We got the sabers delivered on time and they were of great quality. We've been using them for organized play-fighting with children. It's noisy and sometimes chaotic, but the sabers have been fine. We expect to be able to use them for many months and years.
25 augustus 2024
Excellent customer service!
The contact worked with me on a piece my granddaughter lost for her lightsaber. He requested pictures and identified the missing piece. Mailed to us right away and she was so happy!!
6 februari 2025
A good product for the price
A good product for the price. You are not buying the best ever, but for the price and quality you can't complain.
29 januari 2025
Prompt service, amazing quality
My second time ordering from The Saber Factory. Their delivery times are excellent give current geopolitical circumstances. The quality of their sabers are amazing. I have a few more pieces I want to get for my collection and I will definitely order from The Saber Factory.
3 februari 2025
You canceled my order because you…
You canceled my order because you wouldn't honor your own promo code even when the code processed successfully.
20 januari 2025
Antwoord van The Saber Factory
Hello there 👋
The offer was a Buy One Get One Free CLEARANCE SALE detailed on the RTS collection page as only available for Ready-to-Ship lightsabers in our US domestic warehouse, as part of a Clearance Sale.
Promo codes are generic and cannot target one of our shipping locations, so these sales conditions were made explicit in the event someone would apply the code to our made-on-order items.
Additional guidance is provided to help you make sure you order from the US warehouse rather than from factory. Namely the product availability info on the saber page and your checkout shipping method being either US Domestic or International Shipping.
Because your order contained a made-on-order saber with international shipping, it didn't fit in our US Clearance Sale and we had to cancel it.
I reached out to you via email to immediately explain. Even if it was perfectly unintentional on your part which I understand, please understand that we still can't allow to part ways with our product at 50% off unless it was the inventory we were trying to clear out the warehouse, justifying our Buy One Get One Free offer and its limited conditions.
MTFBWY
Kevin
Love the feel of hilts in hand
Love the feel of the products and the features through the app. Communications was great on they order and status. Two things that caused loss of a star; recommend 3 hex screws, minimum, to hold the blade in hilt and, it would be nice if the charge port would use a USB C.
15 december 2024
Antwoord van The Saber Factory
Hi Robert. Thanks for the review. I actually strongly recommend to only use one screw for blade retention, see my videos on the youtube channel, there’s a First Steps playlist with a video on this.
MTFBWY
Amazing prices for amazing products!
Amazing prices for amazing products! Wonderfully fast shipping compared to other companies. 👀
8 januari 2025
Handle issues like a champ
Only saber company I will ever use! Was accidentally sent two mirrors from a different section of the warehouse instead of my two lightsabers. After an investigation on his end (took less than a day!) the lightsabers were issued to me and I was sent a return label for the mirrors. They arrived after some time (the California fires caused the delay not there fault) and work perfectly, will definitely be buying more in the future!
17 januari 2025
Review zonder uitnodiging
I guess there are different types of…
I guess there are different types of saber hilts because my connector doesn’t even fit the threaded portion of the hilts on either of my sabers. Kinda confused and dissatisfied.
11 december 2024
Antwoord van The Saber Factory
Hi Xavier. I’m surprised you would leave such a tough rating that really damages my reputation. I have not had the opportunity to talk with you on our support chat so I don’t know which sabers you were hoping to use with the coupler you bought. I would have been able to tell you if that’s compatible or not beforehand.
The coupler is named and described as being a VHC accessory compatible with VHC sabers using the same threading size.
I always make sure to provide detailed descriptions stating that only compatible sabers can work with them. Because I do not see any other order from you with us I strongly suppose your saber was not a Nexus Saber with VHC threads.
I’m sorry you ordered the wrong part but I have made my best effort to properly inform compatibility and hope you find the kindness to change your review.
Sincerely
Kevin
Fantastic 🙂
Easy to navigate site with appropriate information thereon in respect of both products and delivery details/timescales etc. Product arrived well packaged and quality of product excellent. Partner loves his new darth vader saber which sits proudly in front of his vader helmet and hero trooper helmet both from Andrew Ainsworth.
7 december 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.