Products are high quality for the price. Customer service was prompt. I normally don’t like using automated systems but a human responded in an email very quickly and was polite and helpful.
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Lees wat reviewers zeggen
Sabers are great quality and feel super nice. Package came quicker than expected, roughly 9 days instead of the posted 15-20. Only things to note is that there wasn’t any updates for tracking for like... Toon meer
Same quality of xeno saber hilts that I have purchased from other sites, but the service was quicker, the prices were lower, and the extras, including a hard case, were far better. Pending changes, my... Toon meer
Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.
Contactgegevens
Frankrijk
- thesaberfactory.com
4,5
Uitstekend
355 reviews
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Good quality product and service
Both the product I received and their techsupport + warranty was amazing and handled greatly
26 december 2024
Review zonder uitnodiging
Amaze-balls!!!!
My fiance loved it as his Christmas gift. I'm so happy about the purchase wish each lightsaber or lightsaber set came with its own collector's lockbox. We live in separate households but due to one case I have to leave mines with his.
25 december 2024
Perfect client service
Kevin give me the best client service! I have already buy a lightsaber since 1 year and did 100 hours of using and everything is working so I command 2 other sabers! I love the products.
20 november 2024
They were very easy to work with
They were very easy to work with, they just took forever to ship because someone lost my package. I think that my experience was probably a fluke, so I would highly recommend them. I wish that I could do a 4.5 stars, but this is the closest.
10 oktober 2024
Love it!!
Love it!!! Great product no problems and base lit is very durable great for throwing hands
7 november 2024
Feel the Force
I bought a Luke Styled saber so it must just be in stock so shipping was fast. Metal handle is heavy but fantastic looking.
As expected from the site this isnt the best dualing saber but its good enough for fake fights with kiddo.
the app is a bit wonky and the blutooth connection is pretty spotty.
Everything else is great.
6 oktober 2024
It was excellent quality would like…
It was excellent quality would like more communication on progress and delivery
6 oktober 2024
Very easy transaction
Very easy transaction, amazing merchandise, and an overall good experience
3 februari 2024
Cheap build for quality / cut myself in a very sharp edge
Received the order but the product is misleading from the images you see in the website. The lightsaber does not match the colors at all. The materials feel like plated plastic — the kind you get for a cheap shower head. If I knew the build quality, poor quality speaker, and the massive difficulty with using it (compared the Disney Galaxy’s Edge or Hasbro lightsabers), I would have never bothered. On top of that, I ended up cutting myself on a a very sharp corner and had to get it stitched up at Urgen Care. Truly disappointing. My order was order# ST4245630.
16 oktober 2024
Review zonder uitnodiging
Antwoord van The Saber Factory
Hi Luna
You messaged me about a week ago regarding a crushed package and damaged lightsaber, from there I inquired to have photos and details in order to get you sorted. I have not received anything from you since then. That's ok it might have been that you missed my reply but depending on the level of damage I would have recommended to not use it. That's indeed full aluminium built, not plated plastic, and sadly the reason why it can cut.
So I do not know why you didn't reply the first time, it might as well be my answer is in your spam inbox as it sometimes happen, but please do not keep on using or tweaking anything, even more so if you have some disabilities as you stated in your support request. Same caution principle also applies due to the very powerful lithium battery, if the saber's been crushed, the battery is a dangerous element if damaged and we absolutely need to have this checked before you do anything with it.
Look for my emails and please follow up so we can assess what's happened and make sure you're sorted.
MTFBWY
Kevin
I appreciate a connected business…
I appreciate a connected business owner, thanks for reaching out and best of luck. Overall solid lightsaber
5 september 2024
Beyond expectations
Beyond expectations. Wow.
I did my research on this site for at least a week. Easy to assemble and customize through the app. The dueling sabers certainly can take a beating as long as you order and use accordingly. This is a lot of fun!! Truly surprised and completely satisfied. Will definitely be returning for future purchases.
1 oktober 2024
Review zonder uitnodiging
No complaints, will be ordering again.
Amazing customer service, answered all
Of my questions quickly and even posted a saber I requested to be separate from a set. Great quality saber no complaints. Stellar work guys.
15 augustus 2024
A wild ride
I bought a dark saber and there was issues with the controller module
They were forthright and replaced one
15 augustus 2024
Splendid Saber Factory Business
The katana lightsaber is my first metal lightsaber purchase, and The Saber Factory made it a terrific experience!
When I changed my mind about the blade length the day after placing the order, The Saber Factory adjusted my order quickly, one day after I sent the request!
From placing the order, it took 10 days for the lightsaber to arrive. It happened during my friend’s visit! It was sensational to hear her cheer with excitement over the device! We snapped several pictures of each other holding the dazzling glowing sword! Definitely a grand memory we have of time spent together!
At first, I disliked the complexity of the lightsaber’s electronics, but now I see having a lot to learn about the device keeps things interesting!
The katana lightsaber is super easy to disassemble and reassemble, allowing modifications like unscrewing the handguard and pommel to squeeze leather wraps onto the hilt!
Thank you for the elegant weapon, Saber Factory!
21 augustus 2024
Lego Saber
The entirety of the saber is great!!! The design is nice and the only thing that I personally think is a slight issue is the circumference of the handle is a little big but that is to be expected. Overall wonderful product!!!
13 augustus 2024
Great saber
Great saber! So many extras and unexpected attention to detail from the saber to the packaging. Worth it just to open box for first time!! Thanks !!
21 juli 2024
Smal parts
Always helpful sometimes sketchy shipping though a lot is not there fault it's different costumers for different country's quality fine!
22 juli 2024
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