I needed the trousers on my Savile Row suit altering. They did this quickly and expertly and to a high standard. My beautifully made suit, will now have a new lease of life. I have no hesitation in... Toon meer
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Lees wat reviewers zeggen
Saleem is very helpful, good at listening to exactly what you want, and a perfectionist in his work
We commissioned a bespoke clerical vestment as a gift for our former parish priest. The Saffron Stitch did an amazing job sourcing materials and producing an exquisite garment. The craftsmanship is fi... Toon meer
Bedrijf heeft geantwoord
20 excellent new masks made and supplied to assist with COVID-19 protection and enable us to have the confidence to go out more following self-isolation. Also a tricky clothing repair well done - th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kledingreparatie
- ook in
- Borduurapplicatieservice
- Kleding- en stoffenfabrikant
- Kleermaker
- Naaibedrijf
- Naaiwinkel
Geschreven door het bedrijf
Welcome to The Saffron Stitch, where our experienced and highly skilled tailor is dedicated to providing exceptional quality alterations and repairs for a wide range of garments. With over 20 years of experience, our traditional techniques are perfected to ensure that every item we work on is handled with the utmost care and attention to detail. We don't just specialize in garments, however. At The Saffron Stitch, we also offer services to create, repair or alter loose cushions, curtains, and roman blinds to help you elevate the style and comfort of your living space. Whether you're looking to revamp your wardrobe or give your home a fresh look, we are here to help. Our services are not limited to traditional wear, as we also offer alterations to the occasional petswear as well as the more regular childrenswear, menswear, womenswear, and wedding alterations to both suits and dresses. The name "Saffron Stitch" is inspired by the precious spice, which is renowned for its unique properties and the hand labour that goes into producing it. We embody the same ethos of quality, dedication, and attention to detail in our work, no matter the task. We take the time to listen to your needs and provide personalised solutions to ensure your complete satisfaction. Contact The Saffron Stitch today to experience the difference that our expertise and passion can make to your wardrobe and living space.
Contactgegevens
Unit 1, St John's Barn,, LU5 6BT, Toddington, Verenigd Koninkrijk
- 01525 643510
- hello@thesaffronstitch.co.uk
- thesaffronstitch.co.uk
4,9
Uitstekend
247 reviews
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Lovely friendly staff
Lovely friendly staff, my alteration was completed within a week. Will definitely be using again.
15 juni 2023
Antwoord van The Saffron Stitch Ltd
Thank you for taking the time to leave us a 5* review. They help others find us and keep us cheerful!
DO NOT USE - PLEASE READ
Please know I am a regular user of tailors, so I am well placed to judge the quality of work and level of service. I asked for sleeve and trouser shortening on a wedding suit. They are pricier than most but as they claim they are a genuine tailor, I thought there would be no issues, so I expected 5* service… As sleeves was being shortened I understood that vents would be lost, but I specifically asked for the buttons to be put back on as they were (which is standard across good tailors)... This was agreed. Collected jacket and only 3 out of the 4 buttons had been put back on and they looked awful, not straight, no stitching or faux button holes next to buttons. I told the guy that this was not as agreed or acceptable and he got really defensive and tried to make out this is standard at tailors (it isn’t and he is delusional). He took the jacket back unwillingly and said I’d be called the next day (I was assuming he would be calling me to tell me he had done the buttons properly overnight or something). I wasn’t called so I had to chase and was told that if I wanted the buttons to not look rubbish, I would have to pay them £18 extra to do faux buttons, which I obviously refused. He was rude, obnoxious, somewhat delusional as to industry standards and pricing. I had to be quite stern with them just to get the 4th button put back on that they had left off without my permission.
My friends had all used different tailors and all had buttons removed and put back on with faux buttons holes and stitching so it looked nice, they paid £12 cheaper than I did for the poor quality of work I got. I’ve had plenty of suit jacket sleeves shortened with buttons put back on nicely, it’s just this tailor.
I took the jacket straight to another tailors who advised how bad the work was, particularly for the price. Luckily they felt sorry for me and have redone all the work these done for alot less. I will never ever use these again and I suggest you don’t. There’s a reason why they are unknown and have barely any decent amount of reviews.
- Didn’t complete work as agreed
- Quality of work completed was poor
- Unwilling to rectify issue
- Delusional and rude owner
- Much more expensive than anyone else
19 juni 2023
Antwoord van The Saffron Stitch Ltd
Thank you for your feedback. We value your insights and are committed to continuous improvement. Over the past three years, we are grateful to have received over 120 five-star Trust Pilot reviews.
After carefully considering your concerns, we have taken a couple of days to craft a constructive response. Firstly, we have established a tailoring Blog that will serve as a resource to help manage customer expectations more effectively over time.
Regarding the alterations you requested, we understand that there were gaps between your expectations and the reality. Our pricing is based on the tailor's time rather than the cost of the garment, as alterations can be time-consuming regardless of the clothing's price. Altering clothing by more than one or two sizes can be challenging due to the tailored nature of the fabric.
Ideally you would have returned your suit for a shorter version but, given the time constraints, this was not possible. Altering your suit was the most viable option. We would have recommended additional alterations, but this would have incurred a higher cost than the suit itself. You chose to proceed with specific alterations, which were explained to you. Shortening the sleeves from the cuff can affect proportions and results in the loss of the sleeve vent and faux buttonholes.
Addressing your specific criticisms:
- Our prices are transparent and communicated upfront.
- We stand by the quality of our work, as evidenced by our many positive reviews.
- We promptly responded to you by email the following morning with alternative options.
- Initially, we replaced only three buttons on each sleeve to preserve proportions.
- We offered to add back the fourth buttons at no additional cost to match your other friends' suits. You chose this option.
- The reason one of your friend's minorly shortened sleeve has its faux buttonholes but only three buttons is because just one of the original buttonholes has been folded up into the sleeve, resulting in three original buttons and a shorter gap between the bottom button and the sleeve edge than the original design.
- Shortening your sleeves by almost four inches required the removal of one faux buttonhole completely, while the remaining three were lost as they were folded into the new hem.
- We strive for politeness and professionalism in our interactions with customers. When we mentioned that your work suit, which you were wearing, also had shortened sleeves with one original faux buttonhole and three re-positioned buttons without faux buttonholes, it appeared to evoke anger. This undermines your claim that buttonholes are always replaced.
- We have a buttonhole machine and offered to re-open your sleeves to replace the faux buttonholes at a reduced charge, which you declined.
We apologize for not meeting your expectations. The primary lesson we've learned for the future is to issue a written estimate and await its acceptance when alterations involve more than two sizes.
We appreciate your feedback, and it will undoubtedly help us improve our services moving forward.
Antwoord van The Saffron Stitch Ltd
Thanks so much for taking the time to leave a positive review.
Tapered 2 pairs of trousers. Good job done
Tapered 2 pairs of trousers using my sample. Needed them sooner than date they offered so they did job quicker for me. Very obliging and good quality work.
14 april 2023
Antwoord van The Saffron Stitch Ltd
Happy we could help! Thank you for taking the time to give us a 5* review.
Antwoord van The Saffron Stitch Ltd
Glad you were happy. Thank you for taking the time to give us a 5* review.
Brilliant friendly service and the cost…
Brilliant friendly service and the cost I dropped off was mended perfectly
30 maart 2023
Antwoord van The Saffron Stitch Ltd
Thank you so much for taking the time to leave us a review.
Fast efficient good quality…
Fast efficient good quality repairs/alterations.
wonderfull service.
27 maart 2023
Antwoord van The Saffron Stitch Ltd
Thank you so much for taking the time to leave a review. They really help us.
I had two pairs of trousers taken up…
I had two pairs of trousers taken up and other adjustments. Super friendly, always helpful. A fast service.
26 maart 2023
Antwoord van The Saffron Stitch Ltd
Thank you for taking the time to leave us a review - they really help us. Come and see us again soon - we like there to be traffic at the door!
A winter jacket needed a new zip
A winter jacket needed a new zip. Saffron stitch did an excellent repair in a very short time.
1 maart 2023
Antwoord van The Saffron Stitch Ltd
Thank you for taking the time to leave us a review - they really help us.
Antwoord van The Saffron Stitch Ltd
Thank you for taking the time to leave a review, perfection is a great compliment.
Fantastic service at very short notice
Fantastic service at very short notice! Highly recommend
17 februari 2023
Antwoord van The Saffron Stitch Ltd
Thank you for taking the time to leave us a review - and for the five stars!
So pleased with my curtains
So pleased with my curtains, had them changed from pinch pleat to eyelets. Beautiful work.
7 februari 2023
Antwoord van The Saffron Stitch Ltd
Thank you for taking the time to leave us a review - they really help us. It was good to use our eyelet machine in anger for only the second time - we hope we can help with another challenge soon.
Antwoord van The Saffron Stitch Ltd
Many thanks for taking the time to give us a 5* review. They really help us - hope to see you back soon.
Excellent service.
Excellent service, friendly staff and a perfect job done on shortening the legs on my new work trousers. ⭐️⭐️⭐️⭐️⭐️ all the way.
12 januari 2023
Antwoord van The Saffron Stitch Ltd
So glad you were happy. Thanks for taking the time to give us a 5* review!
Great service and high quality work.
Service from Saffron Stitch was of a high standard. It was interesting to meet the tailor, who was helpful, personable and professional. The alterations to our curtains were done efficiently and to a high standard. We were extremely pleased with the finished result, which only took a couple of days. We shall not hesitate to return there when further tailoring jobs are needed. Thank you.
29 november 2022
Antwoord van The Saffron Stitch Ltd
Thank you for the 5* review - apologies for a very slow reply. We are glad you are happy and reviews really help us to be found.
Great service, would reccomend.
Salim was very helpful and knowledgeable on how to let out my vintage wedding dress. The work was completed to great standards and within the time frame discussed. The whole experience was very professional and I would use his service again and will be reccomending to friends and family
21 september 2022
Antwoord van The Saffron Stitch Ltd
Many thanks for taking the time to leave us a review - great that you will be back and word of mouth is even better than 5* reviews - thank you.
A very good service
A very good service .was told when it would be ready and it was ready to pick up on the day a very quick service would recommend in the future. Thank you .
19 september 2022
Antwoord van The Saffron Stitch Ltd
Thank you for taking the time to leave us a 5* review - they really help!
Excellent professional service
23 augustus 2022
Antwoord van The Saffron Stitch Ltd
Thank you for taking the time to give us our 100th review! A great milestone for us - and grateful it is another 5*s. The reviews really help us and we hope to be able to help you again soon.
Great service
Great service! They always complete the items quickly and reasonably priced too.
23 augustus 2022
Antwoord van The Saffron Stitch Ltd
Many thanks for taking the time to leave us a five * review - they really help us. We look forward to seeing you again soon.
Very happy with the service and…
Very happy with the service and alterations, very helpful and accommodating. Very good price.
18 augustus 2022
Antwoord van The Saffron Stitch Ltd
Many thanks for taking the time to give us a five * review - they really help us. We are glad you are happy - please tell people! Word of mouth is even better than reviews. Hope to see you next time.
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