Through to an employee quickly. Friendly and efficient. No hard sell. Would have no hesitation to return to this company. Thanks, Ryan
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great customer service. I was contacted regarding my annual renewal and able to reduce the original renewal price by almost half. Tom took the time to take me through my options and answered all my qu... Toon meer
Bedrijf heeft geantwoord
I had some issues registering on the new website and, more importantly, I had some important issues with the renewal of my policy. The person I dealt with, Andy Kinnear, offered some truly excel... Toon meer
Bedrijf heeft geantwoord
Helen was super helpful and lovely when helping deal with my request! They picked up the phone really quick too which always helps :)
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeringsmakelaar
- Tussenpersoon voor woningverzekering
- Verzekeraar
- Verzekeringsmaatschappij
- Verhuurdersverzekeringsmaatschappij
- Prijsvergelijkingswebsite
Over Source Insurance
Geschreven door het bedrijf
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Geschreven door het bedrijf
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contactgegevens
Global Reach, CF11 0SN, Cardiff, Verenigd Koninkrijk
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4,9
Uitstekend
1K reviews
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Very quick to reply and helpful
Very quick to reply and helpful
12 juni 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Hello Amy,
Thank you for leaving such positive feedback.
I’m really pleased to hear that you found your online chat with Ryan quick and helpful last Friday. I’ll make sure I pass on your kind words to him.
Thanks again for taking the time to share your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
I had a great experience with Source…
I had a great experience with Source Insurance for Buildings and Contents Insurance. Roy Lovell was extremely knowledgeable, professional, and very informative. He spent over 30 minutes on a call with me, patiently explaining how to get the best out of the dashboard, save time, and provide the best advice when arranging buildings and contents insurance.
Roy guided me through the system in detail and showed me how to generate the best quotes efficiently. The platform itself is very user friendly, quick, and easy to navigate, making the quoting process smooth and straightforward.
Excellent service throughout highly recommended and definitely deserving of a 5 star review!
11 juni 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Abdul,
Thank you so much for taking the time to leave such a fantastic review.
Your comments are greatly appreciated, particularly as a broker we’ve recently reconnected with on the platform. I’m delighted to hear that Roy was able to help you get the most from our system and provide the support and guidance you needed during your catch-up.
It’s especially pleasing to hear such positive feedback about both Roy and the platform itself. I’ll be sure to pass your kind comments on to him - he’ll be delighted to receive them.
Thank you again for your recommendation and for placing your trust in us. We look forward to working with you and building what I’m sure will be a successful and long-lasting relationship.
Kind regards,
Mark Phillips
Head of Customer Experience
Hannah on chat was very good on…
Hannah on chat was very good on answering my query today
10 juni 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Josh,
Thank you so much for taking the time to leave such positive feedback.
I’m really pleased to hear that Hannah was able to answer your query so effectively. I’ll be sure to pass your comments on to her, as I know she’ll be delighted to receive them.
Thank you again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Have been with Source for some years…
Have been with Source for some years now and always efficient and courteous.
10 juni 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, David,
Thank you for taking the time to leave such positive feedback.
I’m really pleased to hear that you’ve found Source efficient and courteous over the years, and that your call with Tom yesterday continued that experience.
I’ll be sure to pass your kind comments on to Tom - he’ll really appreciate them.
Thank you again for your continued support and for the great review.
Kind regards,
Mark Phillips
Head of Customer Experience
Good customer service
Hannah was really helpful and resolved my issue quickly, professionally and with no fuss.
8 juni 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, David,
Thank you for taking the time to leave such a great review.
I’m really pleased to hear that Hannah was able to resolve your issue quickly and professionally, while making the process straightforward and hassle-free for you.
I’ll be sure to pass your kind comments on to Hannah - she’ll really appreciate them.
Thanks again for sharing your experience with us.
Kind regards,
Mark Phillips
Head of Customer Experience
Lorraine Beaumont is amazing
Really happy with the service I received from Lorraine. She was friendly, professional, knowledgeable and quick to resolve my issue right the first time. She also had excellent communication skills and made the whole process easy. Very impressed! She is an asset to your company.
8 juni 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon.
Thank you for taking the time to leave us such a detailed review. We're pleased that Lorraine provided you with wonderful service and was friendly, professional, and knowledgeable. I'll be sure she receives your kind feedback.
Kindest regards,
Owen, Marketing Executive.
Information needed was provided quickly…
Information needed was provided quickly and was accurate thank you
8 juni 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Pam.
Thank you for taking the time to leave us a lovely review. We're pleased you found the answers you needed in a quick timeframe.
Kindest regards,
Owen, Marketing Executive.
Horrible experience, do not buy...
Horrible, have an ongoing case for negligence from them when their contractor causes a leak in my house totaling over 2000 pounds in damages. Been nearly 6 months since I contacted them, going through ombudsman now, if you value home insurance do not take a policy with these people.
7 juni 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Harani,
Thank you for taking the time to leave your feedback. It sounds as though you have had an issue with one of our panel insurers, or a third party on their behalf. Whilst we refer claims handling to insurers, nonetheless, as the administrators of your policy, that concerns us and we are keen to support you during a distressing experience.
However, none of our records match the names you have used in this review, despite us searching extensively so that we could contact you; we really need to talk to you directly. We’ve reached out via Trustpilot to ask you for more information, but have not received a response.
If you’re willing, please contact our Complaints Manager directly with your policy details so we can make enquiries with your insurer on your behalf and provide support during this difficult period.
You can contact us by email complaints@sourceinsurance.co.uk or by calling 02920 265 265 and asking to speak to the Complaints Team.
Kind regards,
Mark Phillips
Head of Customer Experience
Thank you for your great service
Helene was very professional and my questions were answered quickly and plainly explained and my query was resolved. Thank you.
5 juni 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon.
Thank you for taking the time to leave us such a fantastic review. We're pleased Hels was able to handle your queries professionally and quickly. I'll pass your kind feedback onto her and the rest of the team personally.
Have a great weekend!
Owen, Marketing Executive.
Excellent so easy to use
Excellent so easy to use, online or on the phone, the chat feature online is excellent!! Top company!
4 juni 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, David,
Thank you for taking the time to leave such a fantastic review.
I’m really pleased to hear that you find everything so easy to use, both online and over the phone, and that our online chat feature worked so well for you yesterday.
I’ll be sure to pass your kind comments on to Ryan - he’ll be delighted to receive them.
Thank you again for your support and for choosing Source Insurance. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Quick and concise support.
Quick and concise support.
Easy to use chat, and expert in questions and response
4 juni 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Luke,
Thanks for leaving such a positive review.
I’m so pleased that you found our online chat service easy to use and that Ryan was able to answer all your questions so quickly. I’ll be sure to pass your feedback on to him, as he’ll be really pleased to hear it.
Thanks again for taking the time to share your experience with us. Have a great day!
Kind regards
Mark Phillips
Head of Customer Experience
I had a couple of questions to ask and…
I had a couple of questions to ask and Hannah sorted them out quickly online.
2 juni 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Andrew,
Thanks for leaving us this great review.
I'm pleased that Hannah was able to answers all your questions quickly via our online chat service. I'll pass your feedback on to Hannah, as she will be so happy to receive it.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
super quick help every time.
as always a quick response and straightforward help and friendly staff.
1 juni 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Marianna,
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that Hannah was able to provide such quick, friendly, and straightforward support for you once again.
I’ll be sure to pass your kind comments on to her - she’ll really appreciate them.
Thank you again for your continued support and feedback. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Helpful and Professional Support
Mr. Thomas Amman took the time to explain everything clearly, allowing me to fully understand what the company had to offer.
He was incredibly nice, helpful, respectful, and kind throughout the process.
Thank you! 🙏
1 juni 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Tiana,
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that Tom provided such a positive experience and took the time to ensure you felt informed and supported throughout the process.
I’ll be sure to pass your kind comments on to him - he’ll really appreciate them.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Have been using Source Insurance since…
Have been using Source Insurance since 2019 and always found to be professional, competitive insurance premium, but most importantly they are just a call away. A very friendly and helpful staff. This time Tom was who dealt with my renewal, very patience, professional and helpful and answered all the questions.
29 mei 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Guru,
Thank you for taking the time to leave such a brilliant review and for your continued support since 2019.
I’m really pleased to hear that you’ve consistently found our team professional, helpful, and just a phone call away when needed. It’s also great to know that you continue to find our pricing competitive.
I’m especially pleased to hear that Tom provided such patient and supportive service during your renewal call and was able to answer all of your questions clearly.
I’ll be sure to pass your kind comments on to Tom - he’ll really appreciate them.
Thank you again for renewing with us. We’re delighted to continue looking after you and your policy for a further 12 months.
Kind regards,
Mark Phillips
Head of Customer Experience
Great customer service
29 mei 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Monica,
Thanks so much for leaving us this great review.
I'm so pleased that Hannah was able to provide you with such great service. I will ensure I pass on your kind feedback to Hannah - she will be very pleased.
Thanks for sharing your experience with us today. Have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
A positive feedback
Andy was patient, polite and professional and reassured me at all stages of what was being done.
27 mei 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Heather,
Thank you for taking the time to leave such positive feedback.
I’m really pleased to hear that Andy provided such patient, polite, and professional support throughout, and that he was able to reassure you at every stage of the process.
I’ll be sure to pass your kind comments on to Andy - he’ll really appreciate them.
Thank you again for your review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Fast and Competitive Cover
The Source have clearly put a lot of thought and effort into their new quote process. They’ve halved the declaration questions and made meaningful improvements that benefit both the advisors and clients involved in the process. They have made the cover far more competitive and comprehensive. Very impressed.
22 mei 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Kieren.
Thank you for taking the time to leave us such a brilliant review about your recent experiences using The Source. We're pleased you're liking the new update and finding things a lot quicker than they used to be! We're also happy to hear you're also seeing competitive prices for your clients.
I'll be sure to pass your comments onto the rest of the team - they'll be thrilled.
If there's any way we can support you further, please don't hesitate to get in touch with us!
Kindest regards,
Owen, Marketing Executive.
Efficient & Simple process
After multiple discussion with Source insurance, they have worked their magic to provide an efficient and simple quoting platform for us to use. Source pricing is also very competitive which helps provide affordable cover for our clients. Great work Source and Thank You.
21 mei 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Keith.
We're thrilled to hear that after thorough discussions and system walkthroughs, you find The Source efficient and simple to use. This particularly means a lot following our recent system update that halved the time it takes to complete a quote.
We're pleased Roy was able to support you when exploring our quotation platform, which should now put you in good stead to use it to its maximum potential.
If you'd like anything else from us, please don't hesitate to get in touch.
Kindest regards,
Owen, Marketing Executive.
Great customer service
Great customer service. spoke to a very knowledgeable person after only a very short wait. Makes a nice change from WebChat services.
20 mei 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Frances,
Thank you for taking the time to leave such a great review.
I’m really pleased to hear that you received knowledgeable support from Andy with only a short wait time - exactly the experience we aim to provide. I’ll pass on your lovely feedback to him, as he’ll be delighted to receive it.
It’s great to know that being able to speak to someone directly made such a positive difference to your experience.
Thanks again for your feedback. I hope you have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience
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