Hannah was brilliant yet again!! She always helps us with any issues in very little time. It only took a few seconds for her to find the details we needed and may have saved us from any potential issu... Toon meer
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Lees wat reviewers zeggen
Through to an employee quickly. Friendly and efficient. No hard sell. Would have no hesitation to return to this company. Thanks, Ryan
Bedrijf heeft geantwoord
I had some issues registering on the new website and, more importantly, I had some important issues with the renewal of my policy. The person I dealt with, Andy Kinnear, offered some truly excel... Toon meer
Bedrijf heeft geantwoord
Great customer service. I was contacted regarding my annual renewal and able to reduce the original renewal price by almost half. Tom took the time to take me through my options and answered all my qu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeringsmakelaar
- Tussenpersoon voor woningverzekering
- Verzekeraar
- Verzekeringsmaatschappij
- Verhuurdersverzekeringsmaatschappij
- Prijsvergelijkingswebsite
Over Source Insurance
Geschreven door het bedrijf
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Geschreven door het bedrijf
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contactgegevens
Global Reach, CF11 0SN, Cardiff, Verenigd Koninkrijk
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4,9
Uitstekend
1K reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Information provided was good and the…
Information provided was good and the cal received on time
10 april 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Shailesh,
Thanks so much for taking the time to leave this great review.
I am really pleased to hear that you found the information helpful and that the call was received on time. I will pass your feedback on to Tom, I know he will be very happy to hear it.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
The agency helped me very quickly with…
The agency helped me very quickly with very easy instructions.
9 april 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Sue,
Thank you so much for taking the time to leave this great review.
I am so pleased to hear that the team were on hand to support you with easy instructions so promptly. I will be sure to pass on your lovely feedback to them.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Amazing customer service
Helen was lovely on the phone she couldn't find the information I was requesting to begin with and sent a message to another department. She came back saying that the details I was requesting wasn't on their system (I knew before contacting it was an old policy so didnt hold much hope)
We ended the call with me saying it was a long shot but worth trying and didn't think anymore of it.
I received a phonecall about 10mins later from Helen saying she had continued to look into my request after our call and had gone into the old system and found the details I was requesting. Couldn't yhank her enough as I wasn't expecting to hear anything after we ended our call
7 april 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Kirsty,
Thank you for taking time to leave such a wonderful review.
It’s great to know that Helen was able to assist you efficiently and provide the information you needed effectively. I will make sure I pass your lovely feedback on to her, I know she will be delighted to hear it.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Helen was super helpful and friendly…
Helen was super helpful and friendly over the phone and was able to resolve the issue of adding my partner to my policy very quickly. Thank you again ☺️
7 april 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Rebecca,
Thank you so much for taking the time to leave this brilliant review.
I am so pleased that Helen was able to action your request so quickly and efficiently. I will certainly pass on your lovely feedback to Helen, as it will mean a lot to her.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Easy cancellation and pleasant to deal with.
The operator made it so easy to cancel my policy after my house sale. What a pleasant helpful lady. If only all customer service was like this.
2 april 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Lee.
Thank you for taking the time to leave us such a great review. We're pleased you were able to cancel your policy easily following your house sale. If you need us in the future following your move, please don't hesitate to get in touch.
Hope you had a great Easter weekend.
Owen, Marketing Executive.
Antwoord van Source Insurance
Good morning, Mark.
Thank you for taking the time to leave us such a brilliant review. It means a lot to us as a team.
Have a great long weekend.
Owen, Marketing Executive.
Easy, swift and no pressure
The live chat was easy and my issue was sorted swiftly and with no pressure. A really positive experience,
31 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Alexandra.
Thank you for leaving us such a stellar review. We're pleased your recent Live Chat experience found the solution to your issue quickly and smoothly.
Kindest regards,
Owen, Marketing Executive.
Antwoord van Source Insurance
Good afternoon, Kaloyan.
Thank you for the kind five-star review! It goes a long way and means a lot to the team.
Kindest regards,
Owen, Marketing Executive.
Ryan was extremely helpful and made the…
Ryan was extremely helpful and made the whole process very quick and easy!
30 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Chris.
Thank you for taking the time to leave us a fantastic review. We're happy Ryan was able to simplify the whole process for you. I'll make sure he receives your kind feedback.
Kindest regards,
Owen, Marketing Executive.
Used the online chat
Used the online chat, Tom was responsive and solved everything within 10 minutes
30 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Kevin.
Thank you for taking the time to leave us a brilliant review about your recent Live Chat experience with Tom. We're pleased he solved everything for you in quick time.
Kindest regards,
Owen, Marketing Executive.
Antwoord van Source Insurance
Good afternoon, Maria.
Thank you for leaving us a wonderful review. We're pleased you found your ideal outcome quickly.
Kindest regards,
Owen, Marketing Executive.
Ryan was great
Ryan was very patient and helpful. He was clear and set things out so I could understand many thanks
30 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Janie.
Thank you for taking the time to leave us this fantastic review about your recent experience with Ryan. I'll ensure your feedback is passed on to him and the rest of the team.
Kindest regards,
Owen, Marketing Executive.
The advisor was very good
27 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, George,
Thank you so much for taking the time to leave such a great review. I’m really pleased to hear that Andy was able to answer your query and that you were happy with the service you received.
I’ll be sure to pass your kind feedback on to him - it will mean a lot.
Thanks again for sharing your experience with us, and I hope you have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
The online chat service is very useful…
The online chat service is very useful and helpful, my issue was resolved quickly. Thank you.
27 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Arsenio,
Thank you for taking time to leave this great review.
I am so pleased to hear that Helene was able to provide such quick and efficient service for you. I will be sure to pass on your feedback to her, as I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Super Sharon Lonsdale
Super Sharon Lonsdale
I am new to GI and Sharon giving up her time to explain how the portal works or directing me to CPD resources was extremely helpful!
Highly recommend Sharon for her expertise, experience and lovely personality!
26 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Leon,
Thanks for taking the time to leave us this fantastic review.
It’s great to hear that Sharon was able to support you as you got started in GI and help guide you through the portal and CPD resources.
I’ll be sure to pass your lovely comments on to her - she’ll be delighted to hear them.
Wishing you all the best on your journey, and please don’t hesitate to reach out if you need any further support.
Thanks again for sharing your experience with us. Have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
Andy Kinnear is very professional with…
Andy Kinnear is very professional with effective communication skills
26 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Ikechukwu,
Thank you for taking time to leave this great review.
It’s great to know that Andy was able to assist you efficiently and provide the information you needed effectively. I will make sure I pass your lovely feedback on to him.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Tom is friendly and efficient
Tom is friendly and efficient , clear with answers and has no problems repeating questions that we didn’t understand first time being asked.
25 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Matt,
Thank you for taking time to leave this great review.
I am so pleased to hear that Tom was able to provide such quick and efficient service for you on Wednesday. I will be sure to pass on your feedback to him, as I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Fantastic support and very efficient…
Fantastic support and very efficient customer service. What I thought was a complex issue was dealt with instantly. Thank you so much!
24 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning.
Thank you for leaving us a fantastic review. We're pleased you found your experience to be efficient and productive.
Have a great day!
Owen, Marketing Executive.
Excellent Customer Servive
Ryan was very helpful and sorted my request out quickly and seamlessly.
20 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Katy.
Thank you for leaving us such a kind review about your recent experience with Ryan. We're pleased he sorted your request efficiently and without hassle.
Have a lovely weekend.
Owen, Marketing Executive.
Quick, easy service
It did take over 6 minutes to get through to an adviser, but once I was connected the process of changing details and information given, was quick, easy and the adviser was knowledgeable.
19 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Ann,
Thank you for taking the time to leave this review.
I’m sorry to hear that it took a little longer than expected to get through to one of our advisers, but I’m really pleased that once connected, you found the service quick, easy, and helpful.
It’s great to know that Ryan was able to assist you efficiently and provide the information you needed. Your feedback is appreciated, and we’ll take your comments on board.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
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