Hannah was brilliant yet again!! She always helps us with any issues in very little time. It only took a few seconds for her to find the details we needed and may have saved us from any potential issu... Toon meer
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Lees wat reviewers zeggen
Through to an employee quickly. Friendly and efficient. No hard sell. Would have no hesitation to return to this company. Thanks, Ryan
Bedrijf heeft geantwoord
I had some issues registering on the new website and, more importantly, I had some important issues with the renewal of my policy. The person I dealt with, Andy Kinnear, offered some truly excel... Toon meer
Bedrijf heeft geantwoord
Great customer service. I was contacted regarding my annual renewal and able to reduce the original renewal price by almost half. Tom took the time to take me through my options and answered all my qu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeringsmakelaar
- Tussenpersoon voor woningverzekering
- Verzekeraar
- Verzekeringsmaatschappij
- Verhuurdersverzekeringsmaatschappij
- Prijsvergelijkingswebsite
Over Source Insurance
Geschreven door het bedrijf
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Geschreven door het bedrijf
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contactgegevens
Global Reach, CF11 0SN, Cardiff, Verenigd Koninkrijk
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4,9
Uitstekend
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Andy was very professional and his…
Andy was very professional and his detailed information has answered my query.
2 maart 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Sonia,
Thank you so much for taking the time to leave such a lovely review. I’m really pleased to hear that Andy was able to answer your query and that you were happy with the service you received.
I’ll be sure to pass your kind feedback on to him - it will mean a lot.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent session with James
Excellent session with James, problematic house insurance case resolved
25 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Ian,
Thank you so much for taking the time to leave us this brilliant review.
I’m delighted to hear that James was able to help you with the renewal of your Source home insurance policy, and we’re very pleased that you’ve chosen to remain with us for another 12 months.
I’ll be sure to pass your kind feedback on to James - I know it will mean a great deal to him.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
The agent was very understanding and…
The agent was very understanding and helped in every way he could
25 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Jillian,
Thanks so much for taking the time to leave us this review. I am so pleased to hear that our agent was very understanding and helpful. I will pass on your lovely feedback to the team.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Had an online chat today and was happy…
Had an online chat today and was happy with the service I received
24 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Iryna,
Thank you for leaving this brilliant review. I am so pleased that you were happy with the service provided by Hannah today. I’ll be sure to pass your lovely feedback on to her - it will mean a great deal.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very good
Very good! The chat help actually had a human being at the end with coherent answers and my problem was solved very rapidly.
24 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Alice,
Thank you so much for leaving this brilliant review. I am so pleased that Hannah was able to resolve your problem very quickly. I’ll be sure to pass your kind feedback on to her - it will mean a great deal.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Fabulous
Great help was given and made things so much easier
24 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Daniela,
Thank you so much for taking the time to post such a fantastic review. I’m really pleased to hear that Hannah was able to help and make things easier for you. I’ll be sure to pass your kind feedback on to her - it will mean a great deal.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Friendly and helpful
Ryan was friendly and helpful and my email address was very quickly updated
23 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Philippa,
Thanks so much for leaving us this brilliant review. I am so pleased to hear that Ryan was able to help you update your policy so quickly. I will be sure to pass your lovely feedback on to him.
Thanks again for taking the time to leave us this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Great service
Ryan Turley from Source Insurance was very helpful and I got my issue sorted within a few mins.
23 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Hemamali,
Thanks so much for leaving us the fantastic review. I am so pleased to hear that Ryan was very helpful and that he managed to resolve your issue quickly. I will be sure to pass on your lovely feedback to him.
Thanks again for taking the time to leave us this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Prompt and helpful response to my…
Prompt and helpful response to my enquiries.
23 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning,
Thank you so much for leaving us this brilliant review. I am so pleased to hear the team managed to be so helpful and answer all your queries. I will be sure to pass your feedback on to them.
Thanks again for taking the time to leave this review. Have a great day,
Kind regards,
Mark Phillips
Head of Customer Experience
Easy to connect
Easy to connect, with a human agent directly.
Polite and kind to help and explain to my enquiries.
20 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Chun Wong
Thank you so much for leaving us this fantastic review. I am so pleased that Helene was able to provide you with such great service. I will be sure to pass on your lovely feedback to her.
Thanks again for taking the time to leave us this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very Helpful
Very helpful service from Sharon today, Thank you.
20 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Peter,
Thanks for leaving this great 5 star review. I am so pleased to hear that you received such good service fro Sharon. I will be sure to pass on your feedback to her.
Thanks again for taking the time to leave us this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Attentive customer support
Helpful support and attentive advice to my options to amend existing policy to suit my individual needs.
20 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning Jeanette,
Than you so much for leaving us this brilliant review. I am so please to hear that the team were able to help and support you to amend your Source policy. I will be sure to pass on your lovely feedback to the team.
Thanks for taking the time to leave us this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Caz was very helpful and efficient in…
Caz was very helpful and efficient in helping with me with an issue I had to deal with. Fantastic service...wish all companies were this easy to deal with.
Peter
10 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Peter (and Claire),
Thanks so much for leaving us this brilliant review. I am so pleased that Caz was able to help you with your issue so efficiently. It is such lovely feedback and I will ensure I share it with Caz.
Thanks again for taking the time to write this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very helpful customer service
16 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Emma.
Thank you for the kind review. We're glad you had a pleasant experience with Tom via our Live Chat.
Kindest regards,
Owen, Marketing Executive.
New Porthole
Sorted out quickly, an issue I had logging into new portal
so they emailed the documents as we were doing online chat
12 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning,
Thank you so much for leaving us such a great review. I’m sorry to hear you experienced an issue logging into our portal, but I’m really pleased that Hannah was able to resolve this for you and send over your documents promptly.
I’ll be sure to pass your kind feedback on to her - it will be very much appreciated.
Thanks again for taking the time to share your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
very happy with the help given it was…
very happy with the help given it was so easy to get documents needed and sorted during a highly stressfull time a big thankyou to Hannah
12 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Philip,
Thank you for taking the time to leave such a brilliant five-star review. I was really pleased to read that Hannah was able to support you so well during what sounds like a very stressful time.
I will be sure to pass your kind feedback on to her - it will mean a great deal.
Thanks again for sharing your experience with us. I hope you have a good day.
Kind regards,
Mark Phillips
Head of Customer Experience
Ryan was very helpful,he got my enquiry…
Ryan was very helpful,he got my enquiry sorted very quickly with minimum of fuss.
Gave me the reason as to why i couldn't log onto my customer portal and gave me all the information i needed to sort my insurance.
12 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good afternoon, Ben,
Thank you for leaving us this fantastic 5 star review. I am so pleased Ryan was able to resolve your portal issues and assist you with your policy. I will make sure I pass this feedback on to him.
Thanks again for taking the time to leave us this review. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very quick solution to an issue i had.
Very quick solution to an issue i had.
Quick friendly service from Tom today
11 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good Morning Dominic,
Thank you for taking the time to leave us a review.
We're so glad that Tom was able to resolve your issue with speed.
Thank you,
Emma - Marketing Manager
The service was polite and helpful and…
The service was polite and helpful and most of all it solved my issue. As always excellent customer service.
10 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Nicholas.
Thank you for taking the time to leave us a fantastic review. We're pleased you found your Customer Experience agent to be polite and helpful - solving your problem.
Have a lovely day.
Owen, Marketing Executive.
Very quick and easy and advisor very…
Very quick and easy and advisor very helpful
9 februari 2026
Review zonder uitnodiging
Antwoord van Source Insurance
Good morning, Amy.
Thank you for taking the time to leave us a wonderful review. Your feedback means a lot to us. We're pleased you found your experience quick and easy.
Have a nice day,
Owen, Marketing Executive.
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