Initial contact was good, my wife even got a reminder on the morning of the appointment, however Charles didn't attend the arranged appointment. We rang the helpline, was told he was availab... Toon meer
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Initial contact was good, my wife even got a reminder on the morning of the appointment, however Charles didn't attend the arranged appointment. We rang the helpline, was told he was availab... Toon meer
Bedrijf heeft geantwoord
I had a free telephone consultation with Charles Tateson who answered my questions about capital gains tax and private residence relief. Charles is a former HMRC employee and I would say he knows wha... Toon meer
We stumbled upon the Tax Faculty and Charles by accident but we were so delighted we did, at the point of blind panic and not knowing what to do Charles completely took charge very professionally and... Toon meer
We've been working with Charles at The Tax Faculty for a few months now and it's been great. Charles has a real eye for detail and has always made himself available to our team during the early s... Toon meer
We are the tax experts you need, when you need them. Our ex-senior HMRC Tax Professionals provide bespoke tax advisory, preparation and filing services on all manner of tax issues including Capital Gains Tax, Inheritance Tax, Income Tax & Corporation Tax, as well as representing those under enquiry or investigation by HMRC.
128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
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Initial contact was good, my wife even got a reminder on the morning of the appointment, however Charles didn't attend the arranged appointment. We rang the helpline, was told he was available , they'd pass it to the team and someone would call me back. No one did.
Charles eventually emailed us later that day. He apologised saying he was unavailable on that morning and the online diary shouldn't have let us book for that time. He offered to rearrange at my convenience, we suggested other days/times, he didn't reply to our email.
We tried to book online again, appointments were available on the next working day, but we received no communication for that request. Presumably it was too short notice for the appointment to go ahead? If so why advertise these time slots as available, it should be blocking them out surely?
We successfully had the half hour free consultation on our third and final attempt. Charles attended this time and he was friendly and professional. He said he'd follow up with an email to ask for further info needed and provide recommendations on the services needed and pricing structure. That email has never arrived, despite me chasing up again via email a week later.
We're a month further on with zero progress, so essentially it's been a waste of my time. We've since seen similar feedback being shared by other customers, and if there is illness involved, there doesn't seem to be any communication to explain or rearrange.
My advice is to approach with caution if you're going to use this company, and don't expect too much!

Antwoord van The Tax Faculty LLP
Very helpful and knowledgeable and great value for money.
Great to get a report detailing all the legal stuff confirming the facts
Excellent support and understanding of the facts from the start.
I highly recommend The Tax Faculty LLP Accountants and Tax Advisors. Charles was extremely knowledgeable and helpful in walking us through the otherwise complicated process of calculating and filing our Capital Gains Tax on the sale of our UK property. As non-residents, the CGT calculations were more complicated than usual, but Charles' extensive knowledge made the process quick and easy.
A highly personalised professional service. Recommend without hesitation.
We needed expert advice from a Capital Gains Tax Accountant specialist and, after reading the reviews for The Tax Faculty, decided to make an initial enquiry with them. We proceeded to engage them after a reassuring initial consultation on an agreed fixed fee basis. Charles dealt with our matter, which ended up being rather complex involving a trust deed, foreign residency and a subsequent revision to the trust deed. Charles was a friendly and approachable professional, answering our queries, of which there were many, with the utmost patience. I would not hesitate in recommending this company for both service and value.
I had a particularly tricky stamp duty question, the HMRC website provided no to little help. Thanks to Charles at the Tax faculty, he talked me through all the sub sections/clauses... And was able to reassure me on the cost.
I was recommended to use '' The Tax Faculty '' and I'm glad I did use their service. Charles made it very easy for me to submit what I needed and he quickly sent hmrc. It felt stress free and I trusted their company as my friend had used them recently.
TTP provided me with expert and comprehensive tax accountancy advice when I needed help with a CGT query. Charles at TTP was extremely helpful and highly knowledgeable, guiding me clearly and confidently through the entire process.
What I particularly valued was his individual approach, as he took the time to understand my specific circumstances and tailored his advice accordingly, rather than offering generic guidance. I was also genuinely impressed by his willingness to engage promptly with follow-up questions, including evenings and weekends, in order to meet approaching deadlines.
I believe TTP’s real strength lies in its client focused, expert approach, which is invaluable for clients who need clear and reliable tax guidance. I would not hesitate to recommend TTP, for tax accounts matters. In fact, I am encouraged to seek further advice now on the matter of tax accounts related to IHT to better understand the process.
Charles provided a very professional service in preparing and submitting a Capital Gains Tax Return to HMRC regarding the sale of our property. Throughout, he was very fast to respond regarding both the work itself and to any questions that arose. Although the 60-day deadline may seem like a generous allowance within which to make the submission, it transpired to be quite tight, so having someone with Charles’ expertise and responsiveness proved to be invaluable. The fee charged was competitive and good value and the report provided was extremely comprehensive and professionally presented. I believe his expertise ensured we didn't pay tax that a general accountant without such specialist experience could possibly have considered due. I wouldn’t hesitate to recommend his services and will certainly use him again in future should the need arise.

Antwoord van The Tax Faculty LLP
Initial contact was rapid and I provided all the relevant information from my side. Then silence. I relaunched things and received a mail from Charles saying he had been ill but would prioritise my case the next day. I have yet to hear more from him and as my filing deadline was approaching I had to move to another company who handled everything within a week. It is unfortunate if Charles is indeed ill but it appears that communication within the company is poor. No one checked his workload to see what was pending. Or it is perhaps just him? A general enquiry on their contact form remains unanswered. Approach with care.

Antwoord van The Tax Faculty LLP
Super impressed with Charles and David. Clear, concise, honest, practical advice. Highly professional, prompt responses. Would not hesitate to recommend.
Quick, easy, reasonably priced support from Charles regarding capital gains tax.
Charles provided an excellent and extremely helpful service at The Tax Faculty in expertly and quickly facilitating my Capital Gains Tax return and saving me a great deal of CGT
costs in the process.
Highly recommended.
I contacted The Tax Faculty with a query about capital gains tax. I requested and received a call back from Charles on a Saturday. He was very professional and reassuring, explaining the situation to me in a most helpful way. In my case, there will be no CGT to pay, so I won’t need their services further, but I was very impressed with the free advice Charles gave me and the fact that he gave up time on the weekend to speak to me. I will consult The Tax Faculty again if I need further advice.
Working with this accounting firm was a pleasure from first engagement to last. Their pricing was more than fair for the saving they made us on our Capital Gains Tax and Charles was professional and prompt throughout.
I cannot praise this accountancy company highly enough for the help my brother and I received concerning very complicated capital gains tax liability from this firm of accountants, in particular, Mr Charles Tateson. Mr Tateson was tasked with working out complex CGT liability within a very short period of time and was able to make sure the tax computations were received by HMRC before the deadline date. This company is a first class organisation and I have no hesitation in recommending it to anyone in their financial dealings.
I had a fantastic experience working with The Tax Faculty LLP. They did an outstanding job providing me with the best information regarding my capital gains tax. Their knowledge was impressive, and they took the time to answer all of my questions thoroughly and clearly. I felt confident and well-informed throughout the process thanks to their expertise and professionalism. I highly recommend The Tax Faculty LLP to anyone seeking reliable and knowledgeable tax advice.
Great concise advice from Charles re Capital Gains Tax - thank you!
I contacted The Tax Faculty about a capital gains tax problem on the telephone and received a call back very shortly afterwards from Charles.
Charles was very pleasant and professional and could not have been more helpful.
He immediately explained the situation to me and gave me the background information clearly and with examples.
Charles obviously has an in depth knowledge of his subject and has now clarified everything for me for which I am most grateful.
I contacted Tax Faculty today as I’ve been struggling getting to grips with probate process after my mother recently passed away. To my surprise I managed to be put through to a professional ( Charles Tateson) within minutes of phoning. Charles was super helpful and patient with me, explaining everything I needed to know. In my case there will be no Capital gains tax to pay this time so I won’t be needing their services further but I’m so impressed with the free advice and the time Charles took with me I cannot recommend highly enough. Thank you so much!!
Daniel T Kent
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