The Tech Club Reviews 

284
•
TrustScore 2.5 uit 5

2,7

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Beoordeeld met 1 van de 5 sterren

DO NOT PURCHASE FROM THIS COMPANY ‼️Returned item via recorded delivery ,sent numerous emails with no response and no refund. Tech club your customer service is a joke!!!!!!!

Beoordeeld met 5 van de 5 sterren

Mega lads behind this company, ordered yday, received today, all sweet & sound as expected upon delivery - happy enough to open an exchange for me which has been sent back today and they’ll be sendi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Do not order of here it’s a scam , Absolutely awful customer service. Placed an order Friday 18th April at 17:36 of £204.98 they’ve emailed me back about 3 times saying they’re waiting for stock and i... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered twice from Tech Club and had a good experience both times. Good variety and sizing at good price compared to other retailers I considered. Received a discount code for the last order which... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens


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2,7

Slecht

TrustScore 2.5 uit 5

284 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,7

Alle reviews

(284)

3 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Avoid

Ordered 6 sets for my son, 2 sets missing shorts 1 full set missing, emailed 4 times with zero response .. thankfully I used PayPal I opened a dispute and then got an email to say this was a “part shipment” the rest came in the next couple of days. I had to return 1 set as it wasn’t a junior size this was on the 10th may I still haven’t received my credit and again have emailed 3/4 times with zero response, a case is now pending again with PayPal

4 mei 2024
Review zonder uitnodiging
Logo The Tech Club

Antwoord van The Tech Club

Hi Linda,

I hope you are well,

I have just seen your review and wanted to clarify what has happened here.

The men’s set received, was ordered, it is not on the junior page, doesn’t not have a junior stamp on it and is not in junior sizing.

Once you returned this, unknowingly to us you opened a PayPal case, so when the team refunded your set on 16th May at 3:24pm this was unable to go through because of your claim you have opened.

Now we know you have opened a claim, I will have happily process the refund through this claim on PayPal.

Beoordeeld met 1 van de 5 sterren

Company takes money Don't send items

By looking at the reviews this company is robbing people I've still not received my items and now they won't even reply to my emails and by the looks of the reviews it's not just me they doing it to DONT order from this company they taking money off hard earning people and upsetting kids and not sening items I ordered it In May still nothing I paid for 3-4 day delivery

9 mei 2024
Review zonder uitnodiging
Logo The Tech Club

Antwoord van The Tech Club

Hi Sarah,

Unfortunately your order has been lost in transit, as communicated to you via email, your replacement set is due to be collected from us 10/06 and will be delivered the next day.

Beoordeeld met 1 van de 5 sterren

DO NOT ORDER

My partner ordered over £100 worth of clothes for our son’s 11th birthday on the 8th June. On the 24th May, we got an email to say the items had been dispatched with a Royal Mail tracking number. Ever since, Royal Mail’s tracking only says ‘we’re expecting your parcel’ and ‘the sender has advised they’ve dispatched your item to royal mail’. I can now tell by other reviews that this is probably a lie and I won’t be receiving my order! I have tried to contact them via email but no response.

24 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Youth sizes misleading!

Purchased 2 sets for my 9 year old son. Paid via Klarna to have some sort of protection, thank god! Ordered size 9-10 but when items received they were all in Small Youth not aged as stated on website or order confirmation. Buyers beware! Returned immediately (£5 postage cost incurred) and its been 9 days since my return was received and 8 days since I was told the exchange would be processed that day. Emails on 20th and 24th have been ignored. Trading standards will be contacted.

11 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT buy with tech club!!!!

Officially the worst company I have ever shopped with. Received such an awful service. I placed an order for my nephews birthday back in February this year and the item never came! I emailed the company and even messaged them on instagram and said they would send out a replacement order for their mess up. Did the item come… no of course it didn’t. Do not buy from this seller/company!!

19 mei 2024
Review zonder uitnodiging
Logo The Tech Club

Antwoord van The Tech Club

Hi James,

As DPD had lost your order, we have refunded the order and since moved to Royal Mail..

Beoordeeld met 1 van de 5 sterren

Order number 36842

Clothes never received - no reply’s to emails - I got one reply to say they were chasing it up with Royal Mail and nothing since - I have been requesting full refund and my emails are being ignored ! Worst company I’ve ever dealt with - do not buy anything from this website people

1 mei 2024
Review zonder uitnodiging
Logo The Tech Club

Antwoord van The Tech Club

Hi Emer,

Your order was lost in transit and has been fully refunded, as explained in the emails we have sent to you.

Beoordeeld met 1 van de 5 sterren

Poor Customer support

Unable to get a reply from Customer support team. I need to exchange an order but received no confirmation email so don’t have a reference number, tried the one on the outer packaging but not accepted. I have a very disappointed grandson.

11 mei 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

After reading reviews below I’m worried…

After reading reviews below I’m worried as I placed an order on 1/5/24 and it’s saying been sent to Royal Mail but no further movement, it sounds like it’s happened to other people so I’m concerned I may not receive my order in which I need by Wednesday. I have also tried to email and no reply

4 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Part of #36620 not received

Didn’t receive and Item and Took a couple of days to get response due to system error but eventually sorted it for me and even offered me something extra in the way of an apology…. Good communication and customer service.

24 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Returned an item adhering to the terms

Returned an item adhering to the terms. The parcel has been signed for but no confirmation of return and no refund. No reply to any email sent. Poor service. Unfortunately binned the postage receipt so I can’t provide proof to do a chargeback. Wouldn't recommend.

9 april 2024
Review zonder uitnodiging
Logo The Tech Club

Antwoord van The Tech Club

Hi Lewis,

There is no order under your trustpilot name, please could you send us an email on contact@thetech-club.co.uk so we can assist you?

Beoordeeld met 1 van de 5 sterren

Placed and order on the 24th of march

Placed an order on the 24th of March and still haven’t received my order. The only email I’ve had is my confirmation email and when I try contact the tech club multiple times to ask where my order is they don’t even answer. Really not happy with my service.

24 maart 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Ordered off here ages ago still hasn’t…

Ordered off here ages ago still hasn’t come even tho it says it was sent to the delivery company not happy about this

11 april 2024
Review zonder uitnodiging
Logo The Tech Club

Antwoord van The Tech Club

Hi There,
We have requested more information so we can assist with your enquiry but you havent got back to us.
Please could you provide us some more information so we can help with your order?

Beoordeeld met 1 van de 5 sterren

Placed an order on 1st April

Placed an order on 1st April, received an email from DPD to state they were expecting my parcel and that’s where it ends, I’ve reached out to Tech Club and not received any response to my numerous emails. Lack of response, is disgusting. This was ordered for my son’s birthday and now he doesn’t have this to open on his birthday and I’m still out of pocket. Wouldn’t recommend this company

1 april 2024
Review zonder uitnodiging
Logo The Tech Club

Antwoord van The Tech Club

Hi There,

I can see your replacement order has been delivered.

Beoordeeld met 5 van de 5 sterren

I have been very happy with how the…

I have been very happy with how the tech club have swiftly dealt with an issue created by the courier which meant that my order had been tampered with. They have listened to the situation and dealt with it in a way that was specific and personal to me. They have acknowledged my concern and turned my rating completely around! I will have no qualms with using this company again! I particularly liked their personable and quick response….great customer service 😊

11 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

8 days with no confirmation

Has been 8 days since I have made an order and still have not even gotten a confirmation email for the order completely avoid this place total scam .

2 april 2024
Review zonder uitnodiging

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