DO NOT BUY FROM THE COMPANY!!!
My order was almost £300, they did not bother to deliver the hoodie, nor inform me it was missing from my order. My order status was updated as “delivered”- yet no delivery took place. I contacted Toastie to inform them, and then they inform me after a week, they hadn’t even bothered to send the hoodie to me in the first place. I’ve been speaking to a rude and incompetent advisor on the email named “LAURA”. I’ve asked her numerous times for escalation to a Manager which she refuses to do. Instead sending me useless emails purposefully prolonging the situation. It’s been 3 weeks now and still NO order and NO refund actioned. Toastie are ignoring all my emails, thinking that their customers are as stupid as they are with dealing with complaints and hoping it goes away. This will never go away. They’re not going to keep £300 for free. I’ve escalated this further and I will get my refund. This company deserves 0 stars, it’s the WORST company I’ve ever had to deal with. Avoid this company at all costs, do NOT part with your money and buy from them. They’re so useless and do NOT want to know whenever there’s a problem. There’s a reason they have low rating. Clearly they’re used to treating their customers this way, and getting away with it. This time they are not.
