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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Ordered 10th of Feb, it's now 2nd of March and no update on status of order, sent countless emails with no response. Imagine if they do deliver and I have a broken product, and I thought Telstra had a... Toon meer

Beoordeeld met 2 van de 5 sterren

Ordered Universal Bar 27/11/25.Paid express postage fee because I live close to Melbourne and believed product was made in Melbourne. Took Full 7 working days to reach me. Sent 2 emails which were not... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am obsessed! In lieu of setting up a home gym in our garage, I opted to give the Universal Bar a try, and it hasn't disappointed! Easy to put together, super quick and easy to change the resistance... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The product itself is good quality and much more strength challenging than had anticipated which is great. My 2 gripes are I paid extra for 1-3 day shipping and it arrived 10 days later so don't waste... Toon meer

Bedrijfsgegevens

  1. Fitnesswinkel

Geschreven door het bedrijf

Born out of the Melbourne lockdowns, Universal Bar is an Australian based fitness company that aims to arm Australians with lockdown-proof, portable and durable fitness gear without breaking the bank.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

83 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 83% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

only delayed a week in shipping and

only delayed a week in shipping and shipping was delayed slightly but well communicated - they advised it was due to unprecedented demand so good on them for doing well. they even offered a full lifetime access to their home online programs for the inconvenience. product is definitely worth the wait - good stuff guys

30 december 2024
Beoordeeld met 5 van de 5 sterren

I searched high and low for something…

I searched high and low for something that would suit my needs, lots of products from off shore companies but was absolutely stoked when I found an Aussie company I could support. My main for of exercise is about 4 x 45min HIIT classes a week. Great for overall fitness and keeping my weight down, but I wanted something I could access and use easily when I wanted, to help me tone up more and look a little more defined. I definitely didn't want to join another gym and I also wanted something that was completely convenient for me. The Universal Bar has hit it out of the park for me so far, particularly when I just want to get a quick arm, shoulder, back and chest workout in, from the provacy of my house, bedroom, or anyhwere I feel like really. More constructive feedback, than criticism; it would be great to see as this business grows, something like guided workouts for specific muscle groups or body parts. I'm by no means and expert when it comes to this stuff, so any extra content or information regarding getting best results would be amazing. I love it though and am very glad I purchased it.

3 januari 2025
Beoordeeld met 1 van de 5 sterren

Item not delivered and no response

Ordered end of December with order saying delivery within 7 days. Been over 2 weeks so far and have sent 2 emails without receiving a response. Not a good experience and would not recommend.

28 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Shipping delay was explained with a

Shipping delay was explained with a phone call and good customer service. I believe they've sorted it all out and it was some sort of a warehousing error that wasn't there fault. They offered free access to the workout programs and I received my item fairly quickly! great quality on the product and worth the wait. Good on you Universal Bar!

4 november 2024
Beoordeeld met 5 van de 5 sterren

Shipping delay was explained with a

Shipping delay was explained with a phone call and good customer service. I believe they've sorted it all out and it was some sort of a warehousing error that wasn't there fault. They offered free access to the workout programs and I received my item fairly quickly! great quality on the product and worth the wait. Good on you Universal Bar!

5 november 2024
Beoordeeld met 1 van de 5 sterren

Have sent 2 emails asking for…

Have sent 2 emails asking for information about my order and delivery time. No replies to date.

Universalbar needs a lesson in providing quality customer service to every customer and respond to emails sent in a timely manner.

21 december 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Item has been getting prepared from r…

Item has been getting prepared for shipping for almost 4 weeks now, and no responses to 6 emails.

Update: Product arrived today after 5 and a half weeks. Still have not received any responses to emails sent.

19 december 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I am generally happy with the universal…

I am generally happy with the universal bar and it's an awesome product to add to my workout regimen. My main gripes are that the instructions are quite limited even on the tutorial video, and requiring us to pay subscription for different exercises seems deceptive, especially when I was unable to claim the 30 day trial.

23 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really heavy

Really heavy, but that's what I wanted I got the lower resistance for the wife and kids. The whole family has a bit blast with it- great stuff universal bar team.

4 oktober 2024
Beoordeeld met 1 van de 5 sterren

Regret buying

Overpriced, difficult to use, very delayed in arriving and the worst part is that it is hard to manage varying resistance. Regret buying.

8 november 2024
Review zonder uitnodiging
Logo TheUniversalBar

Antwoord van TheUniversalBar

Hello Glen, it is very rare that we receive this type of feedback and we are sorry to hear about your experience.

Usually if customers join the free program and watch the tutorial video (scan QR code on side of box) it will show how to use the Universal Bar most effectively. Customers have found once they've learnt it once, that it is an extremely effective and easy to use solution to the gym.

Please feel free to reach out for any help support@theuniversalbar.com

Beoordeeld met 1 van de 5 sterren

Order the product back in September

Order the product back in September, with the 1-3 business day rush, a week later I received an email explaining that they had low stock. I go an email a week later saying they were now shipping my package. 2 weeks later still no product

20 september 2024
Review zonder uitnodiging
Logo TheUniversalBar

Antwoord van TheUniversalBar

Hello,

Due to the unprecedented demand we have sold out faster than we could keep up with. We've proceeded to send a mass email to everyone explaining a slight delay, which we have shipped all the delayed orders for.

Your order has been shipped a week ago so should have arrived by now!

We have since restocked and are shipping at normal times

This does not take away the fact that you have had a bad experience, and in the spirit of good will if you reach out to us at support@theuniversalbar.com.au we would like to offer a refund.

Thank you, and we appreciate all of our Australian customers !

Beoordeeld met 1 van de 5 sterren

Horrible experience

Horrible experience. Could not meet delivery time frames. Once contacted referenced order demand as problem and refused to problem solve. Clear focus on profit not being Aussie distributed or care for Aussie customer. Steer clear as they want your cash not your loyalty!

12 oktober 2024
Review zonder uitnodiging
Logo TheUniversalBar

Antwoord van TheUniversalBar

Hello Benny

We do apologise for the negative experience, due to the unprecedented demand we have sold out faster than we could keep up with. We've proceeded to send a mass email to everyone explaining a slight delay, which we have shipped all the delayed orders for.

We have now restocked and are shipping at normal times.

This does not take away the fact that you have had a bad experience, and in the spirit of good will if you reach out to us at support@theuniversalbar.com.au we would like to offer a refund.

Thank you, and we appreciate all of our Australian customers !

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