Vape Giant has an easy website to use. Any queries withyourorder, they always get in touch. They send orders out straight away, so delivery is quick. I'm a very satisfied customer. Thanks Vape Gian... Toon meer
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Good helpful people nothing to worry about top staff very well coming always ready to help
Great company to deal with. Website easy to navigate & find what I want to order. Always a super quick delivery, & packaged well. Very pleased with the service from Vapegiant - thank you :)
I place an order for 5 non-nicotine vapes every month, and follow up my order with a whatsapp message to ensure my chosen flavours are available in the no-nicotine option. Vape Giant are always incred... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Vapegiant is one of the best online shop to purchase Cheap Disposable Vapes in UK, also have vape kits and pen in very affordable rate. Get free delivery order above £30 also same day shipping.
Contactgegevens
Manchester, Verenigd Koninkrijk
- +44 7466062815
- info@thevapegiant.co.uk
- thevapegiant.co.uk
4,6
Uitstekend
123 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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worst online retailer i’ve experienced
worst online retailer i’ve experienced.
i haven’t even received my parcel but can’t let this go unsaid.
took them over a week to ship my parcel even though the delivery was meant to be 2-3 days. i contacted them over email and received the worst customer service. they then reached out to me via whatsapp and spam called me and then argued back at me and refused me a refund when i told them it the customer service was appalling so who knows if im now going to receive my parcel.
13 mei 2025
Review zonder uitnodiging
Antwoord van Thevapegiant
Thanks alot for the feedback, can you kindly send us your order number we will definitely aim to fix and give solutions to your problems.
Thank you
Great until something goes wrong.
Placed and order for 40 disposable vapes with this company for over £100.
Sent them an email saying they sent me 4 rechargeable vapes instead worth £27.
Instead of replying to my email, they WhatsApp me with no introduction and typing in capitals. Then with no permission to do so, they call me. They were very abrupt and denied that they sent the wrong items.
Finally they admitted it was their mistake. I offer to pay for the 3 vapes with a discount because of their mistake. They only gave £3 discount.
Their attitude changed for the better once I expressed how bad their customer service is.
Let's hope it will continue as it was not a pleasant experience.
***Edit****
Obviously my feedback was ignored, as they took me off their mailing list.
This is a perfect example of horrendous customer service.
****Edit***
Sent me a WhatsApp again after I updated my review. Telling me they would block be from further orders if I did not update my review.
Have accused me of being aggressive when it was them on the phone being defensive.
I paid for the vapes that you sent in error as I mistakenly thought were from another vendor, who I am now using instead.
It took a few weeks to sort out but they had my £75 the whole time and I was grieving from a family member passing.
You have left me no choice but to tell the facts. Get some customer success training. Other reviews have mentioned that an angry person phoned them too.
4 april 2025
Review zonder uitnodiging
Antwoord van Thevapegiant
Hey kathy
We appreciate your feedback, you sent us two orders and both times our staff contacted you via WhatsApp and phone calls for assistance and both times you refused to reply back, you didn’t answer calls you stated you are busy, you got aggressive simply because they used Capital letters in the text,it took us two weeks to get hold off you. Both times your orders were given to you just how you wanted them. You were sent a parcel which was supposed to be for one of our other customers, you consumed all those vape even they weren’t your and you wanted us to give you discount for that. We appreciate every feedback given to us and our staff takes care of all our customers as you can see by most other reviews left on trustpilot/google/website. You left me with no choice to come here and state all this because sometimes its the customer who makes it impossible for businesses to run and give them tough time its not always the business that does that. I hope we can learn from this.
Excellent service and products...
Excellent service and products.... We've used this company many times now and what can I say apart from 5 stars from us, easy to order, excellent communication from start pre-order to delivery, I'm always asking before ordering for advice on different vapes, great choice of vapes at respectable prices and speedy delivery always within 72 hours without fail. Couldn't recommend this company enough wouldn't go anywhere else so five stars from me 👏👏👏
6 maart 2025
Review zonder uitnodiging
Always respectable, always on time
Always respectable always on time, had a bit of an issue with the postal service but was rectified in a couple of days amazing customer response time couldn't ask for an easier experience top marks guys
6 maart 2025
Review zonder uitnodiging
Great company
Great company. Never had a problems with them and they communicate very well :)
4 maart 2025
Review zonder uitnodiging
Reliable company
Great experience, I’ve used this company many times with no problems
3 februari 2025
Excellent service and products
5 januari 2025
The flavours are on the web page so I…
The flavours are on the web page so I order them and then I always get a phone call to say you don't have them .Then rushed to choose different flavours! So today Sunday I received a very rude call from vape giant about my review I left online which was my honest opinion and was told I cannot do that!!..the review was a positive criticism to try and improve the ordering process....well i won't be using them again ,there are plenty more decent understanding companies out there
1 november 2024
I'd never used this site before but…
I'd never used this site before but wanted to get some early Christmas presents in and the prices were pretty decent. I placed a big order (nearly £300, was going to order more but didn't want to risk it with not using these before and hoped for the best. Well my order arrived very quickly, really well packaged and they even sent me a free sample vape in with the order so l'm really happy. Only gripe was not getting tracking info to know when they were going to arrive, but otherwise great service 👌 I’ll be back for more
2 november 2024
Review zonder uitnodiging
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