The Watch Protect Company Reviews 

245
•
TrustScore 3.5 uit 5

3,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I had an issue caused by me ordering the wrong kit. I emailed explaining my mistake, they sent out the missing piece I needed at no cost. Brilliant service, thank you. Next order has been plac... Toon meer

Beoordeeld met 5 van de 5 sterren

Protection came in good time very well boxed. Put on the buckle protection only at the movement but for first time doing it came out well. Slight damage caused by myself on the central larger buckle o... Toon meer

Beoordeeld met 5 van de 5 sterren

Works great if the instructions are followed closely. I would recommend waiting longer than 30 minutes before applying additional coats and doing so in a lint free area. It does leave a light visabl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Yellowing after less than 4 months. In terms of delivery and application everything was great, however after less than 4 months of use, the protection is already yellowing on the edges, it's very... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Horlogerie

Geschreven door het bedrijf

A revolutionary, precision cut and proven watch protection film, that protects and maintains your watch from everyday scratches and scuffs.


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

245 reviews

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3,3

Alle reviews

(245)

42 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Beware, they will steal your money even after you return!

I recently had the misfortune of dealing with The Watch Protect company, and I must say it has been one of the most infuriating experiences I've ever had with a company. I purchased a watch protection kit from them, and from the get-go, it was a disaster.

Upon receiving the package, I discovered that the main stickers were missing from the kit. This was the first sign that things were not going to go smoothly. I contacted them, and then they offered to send me a replacement, which I waited for and received.

However, in the meantime i had spoken to my Rolex dealer and read reviews online about their stickers. I read very negative reviews about when the stickers are finally taken off, that they damage the watch and require it to be polished. So I changed my mind and explained I was going to return for a refund.

Concerned and unwilling to risk my watch's safety, I promptly returned the entire order with tracked delivery. The package was unopened and in brand-new condition, as received. Little did I know that this was just the beginning of my nightmare.

After waiting for my refund, I received an email from this joke company claiming that the product had been used and, therefore, they were refusing to issue a refund. This was an outright lie, as the package was returned in the same condition in the same damn box that I received it in! To make matters worse, my attempts to communicate with their customer service were met with silence. They ignored my emails, leaving me frustrated and needing a resolution.

It's worth noting that this company is based in London, and yet they couldn't manage to deliver a package to me in London. The sheer incompetence displayed by this company is astounding.

They exhibit a blatant disregard for their customers, resorting to dishonest practices to avoid issuing refunds. I had to involve my credit card company to resolve the matter, highlighting the lack of integrity within this so-called business. I am additionally reporting them to trading standards

My advice to anyone considering purchasing from these jokers is simple: run in the opposite direction. Don't be fooled by their London base. Save yourself the headache, frustration, and potential damage to your valuable possessions – stay far away from these scammers!

6 februari 2024
Review zonder uitnodiging
Logo The Watch Protect Company

Antwoord van The Watch Protect Company

Hi Husnain,

When your order arrived with you, you emailed to state that the stickers had been missing. Before sending out a replacement, we confirmed that the box and the seal had not been tampered with, the upper insert which was in the box is always placed inside the box, alongside the film at the order fulfillment stage as this is the section where the film sits inside a wallet, so for the film to not be inside and the upper insert to be there was quite surprising our end.

The film is safe to use on the watch, removal is as simple as peeling it off and there is no residue left, there is no need to polish when all that is being done is the film is being applied with a water-based solution. The very same effect as a normal sticker. You are nonetheless within your rights to return any unused order within 30 days, as per our terms - with no questions asked.

Upon receiving your return and checking the contents, the application solution bottle seal had been broken and the contents of it were not the same as what was supplied to you, of which we have photographic evidence. We then emailed you to advise you that the item is not in an unused condition and we would therefore not be able to issue you a refund on this occasion. You have since responded that you will be opening a claim against this, which we will respond to accordingly.

We are not here to scam or defraud any of our customers, as we would only be wasting our own time in doing so, neither does it make any commercial sense for us to send out kits that are half complete for us to then spend more on shipping costs, rectifying the issue after a few days.

We are an honest and transparent company, all of our terms are listed on our website clearly and concisely and unfortunately, as the seal of the application solution bottle has been broken and the contents changed, we are unable to offer a refund for this.

Beoordeeld met 4 van de 5 sterren

Bought and applied a month ago for my…

Bought and applied a month ago for my new GMT rootbeer and some parts started to peel off the claps and casing areas. Reached to them on their live chat and they told me they are sending a replacement. I will update once it arrives.

11 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Need spare pieces for clasp

Was relatively easy to apply. But after a week, one small piece fell off the clasp. Maybe they should include extra pieces for the clasp. Other companies do that I think.

After reading my review, The Watch Protect Company sent me a new clasp set. I am very pleased and impressed with this product and customer service. I highly recommend it with no reservations. Thank you.

20 januari 2024
Review zonder uitnodiging
Logo The Watch Protect Company

Antwoord van The Watch Protect Company

Hi Ahmed, the major cause of falling off so fast after application would be the film not adhering to the surface of the watch, if it is pressed down before wearing that should ensure it is fully stuck down with no micro lifts or bubbles. Please feel free to get in touch with us at info@thewatchprotect.com and we can take a look at this further for you.

Beoordeeld met 4 van de 5 sterren

Clear as a bell !…

Well it goes on well and does take a few hours to do , take your time with it and have good lighting to set the protection I bought the full watch protection and cleaner kit
Cleaner is excellent , but for some reason top was loose and I lost the lot after spraying 3 watches . You don’t get much for the price !
The protection sets really well and difficult to see !
I think this is a great product to save the watch bracelet from scratching .
Time will tell how it stands up to wear and if it colours yellow .
At this price paid I would expect it to stand up to wear .

12 januari 2024
Beoordeeld met 4 van de 5 sterren

Good quality product…

Good quality product would give 5starts if they included plastic tweezers instead of metal ones as metal ones scratches the watch while applying the protective stickers no matter how careful you are with it.

2 januari 2024
Beoordeeld met 1 van de 5 sterren

Incomplete box and additional duties charges

The box was incomplete. The soft brush was missing.
In addition to that I paid standard shipping costs. And I had been charged for additional duties by the carrier. It was not mentioned anywhere. Be careful the final costs can increase significantly

30 december 2023
Logo The Watch Protect Company

Antwoord van The Watch Protect Company

Hi, all clasp only kits do not include the cleaning brush, which was highlighted on the application page At the time of purchase. This has now changed since 1st Jan 2024 along with a price increase. The taxes and duties are not included in the final sale price which are clearly mentioned on our shipping page. Taxes are different to shipping costs.

Beoordeeld met 1 van de 5 sterren

Almost a scam

First of all, if I didn't chase them about the delivery, it would have arrived late (I paid for the faster service). Came on the last day. They love to say easy to install but its all guess work, they say clean it with the solution (not included). If you want to return, you pay. I see a lot of bad reviews, keep them in mind. I bet when they recieve the return, it will be another issue.

4 januari 2024
Review zonder uitnodiging
Logo The Watch Protect Company

Antwoord van The Watch Protect Company

Hi Lloyd, I am sorry you feel the whole process was 'almost a scam'. Your order was placed in the afternoon on 17 December with an express delivery service. The item was then dispatched on 19th December and delivered to you the very next day at 13.36. You mentioned in your earlier correspondence that the instructions were vague, but we have written and visual instructions for you to follow, alongside a troubleshooting guide. The cleaning solution is a stand-alone product that is sold on our website that we recommend, for best results. In regards to return postage, this is clearly stated within our returns policy.

Beoordeeld met 1 van de 5 sterren

Avoid…

If you are going to sell a very expensive 'skin' like this then also sell something that removes it too, because once applied you can't get it off! This is not just me, read the other negative reviews on here, all saying the same thing. I waited a year to get my watch, applied this stuff, now it looks awful. Been trying to scrape it off with my nails so I don't damage the metal, but it's virtually impossible. It's all very well them saying well send it to be polished then, that's not why I bought the stuff in the first place! Do yourselves a favour and don't use.

30 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Purchased for my TT Rootbeer gmt

Purchased for my TT Rootbeer gmt. Very happy with the product. I picked the watch protect company compared to others because I didn’t want to put this film over my entire watch and they offered 3 different tiers of amount of protection. Other leading brands require you to buy the full kit that covers the entire watch. The watch protect company offers tiers for just the clasp, to half the watch, to the whole watch. Their customer service is amazing too. They’re really friendly and helpful. I live in the USA and the shipping did not take that long at all. Approx a week.

27 december 2023
Review zonder uitnodiging
Logo The Watch Protect Company

Antwoord van The Watch Protect Company

Hi Larry thank you for your continued support, we hope you wear your watches in good health!

Beoordeeld met 5 van de 5 sterren

Parcel has come with the protection…

Parcel has come with the protection stickers missing every thing else is there will let you no how I get on with customer service
I can honestly say they sorted it out straightaway and sent the missing stuff out

27 december 2023
Review zonder uitnodiging
Logo The Watch Protect Company

Antwoord van The Watch Protect Company

Hi Paul, You have raised this with us via email and we have responded to you. This has never happened before and all orders are hand packed and checked before being sent out. We have responded to your latest email letting you know that we will be dispatching another set out for you in the post.

Beoordeeld met 1 van de 5 sterren

Bought the liquid skin product

Bought the liquid skin but before i did I asked how it was removed and received the answer of isopropyl alcohol. Bought the product and it is horrible. It dries wavy and bumpy but the best part is isopropyl alcohol does NOT remove the product. A complete lie. I reached out to the company again and there response was the same followed by if that doesn't remove it have your watch polished! That is a horrible response. Bad product, dishonest customer support, not much else to say other than to avoid them.

1 oktober 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

My order left the UK on Dec 8th and…

My order left the UK on Dec 8th and it’s now Dec 22nd and I still haven’t received my order.

Now I know it’s a long way, but unless it’s on the Queen Mary it should have been a week ago. This is the space age….

22 december 2023
Review zonder uitnodiging
Logo The Watch Protect Company

Antwoord van The Watch Protect Company

Hi Greg, We do apologise it has taken slightly longer than you expected, but we do not have any control over how long customs in any country, take to clear the parcel. We do have an express shipping service with DHL, where the process is a lot quicker. DHL are one of the few if only logistical companies that have a dedicated customs clearance team.

Beoordeeld met 2 van de 5 sterren

It’s ok, not great

The clasp area was ok. The film was not cut accurately at all for the main watch lugs. I have worked in the PPF industry and am pretty good and applying what is essentially PPF, but for a watch.

Wouldn’t recommend

29 november 2023
Logo The Watch Protect Company

Antwoord van The Watch Protect Company

Hi Nishan, this is the first we have heard from you - can you please email us at info@thewatchprotect.com with pictures attached of the lugs so we can take a better look? The product page photos of the Datejust 36 have the lugs and the rest of the kit applied so they should be the same as what can be seen in the photo.

Beoordeeld met 5 van de 5 sterren

Highly recommended

Great product, best in the game. Now I can wear my Rolex without worrying about it getting scratched! The customer service is also superb!

13 december 2023
Review zonder uitnodiging
Logo The Watch Protect Company

Antwoord van The Watch Protect Company

Hi Arun, thank you we hope you wear your watch in good health!

Beoordeeld met 5 van de 5 sterren

Great product

Great product, fast shipping, high quality!

28 november 2023
Logo The Watch Protect Company

Antwoord van The Watch Protect Company

Thanks Jason! We hope you wear your watch in good health

Beoordeeld met 5 van de 5 sterren

Thank you

Thank you, Excellent Product.

12 december 2023
Logo The Watch Protect Company

Antwoord van The Watch Protect Company

Hi Sajed, thank you and we hope you wear your watch in good health!

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