Thinborne Reviews 33

Overall it's a very nice case. However, it is not worth its money. It is firstly, made in china not Texas 'its designed in texas' this shows in some of the finishing. I was willing to let the finishing slide but since I'm a Google pixel 9 pro fold user, I have experienced issues with magsafe causing issues on the phone despite having ordered gen 2 (supposedly fixing the issue'. When questioning customer service they replied with 'its normal with the Google pixel'. When replying explaining why this is unacceptable to be sold as compatible and at the asking price I received no further replies.

For that sort of money, you'd expect it to be perfect. It isn't. It is an overpriced piece of junk. The case is too small to fit properly on a Galaxy Flip 6. The glue strips are ineffective and it bows up on the edges. Annoyed I spent so much money on something so useless. And don't expect a response from customer service...

these are only looted to people it means they are scammer so be careful

Thanks

ordered about 150 USD worth of products when the shipping didnt go through and it was returned to their office, they just took the shipment and DID NOT refund me, also the do not reply to any email, call or anything else about the incident. Would strongly recomomend to take a big leap around this scamhole.
0 stars

Do not buy from this company!!! I have paid and ordered a case for my Fold 6, never received anything... They do not reply when I try to contact them via mail or website. Seems like they Use youtubers to recommend and promote their products, so they can scam the people who try to buy from them. Stay away, I seems like my money is lost for good.

S24 ultra case, used for about 3 months now. I've dropped my phone plenty of times and do not have a single scratch or scuff. The case does have a minor scuff with some loose fibres on the corner, but given it completely protected my phone during that incident I'm quite happy with it.

Totally agree with other reviewers here, they ship but do not have update on the shipping for a month and when asked for a shipping update "Will check with the warehouse" and they don't even refund the full amount! Beware before purchasing seeing some YouTube promotion by influencers.

took about 2 weeks but they did send me my case. my frustration comes being told different things by different people. When I would message them through their website, customer service would always give me an excuse..."we are out of stock at the moment" another was "the plane carrying the material was delayed at the airport" but the owner, "Karl", would respond to me saying "we have your case in the warehouse and we are getting ready to ship it." Turns out Karl was right and customer service was just feeding me lines. I think they need to get every employee on the same page and not just try to tell the customer whatever. Honestly I feel if you do not have it in stock, you should not be accepting orders.

After seeing the Thin Borne case in a review, I decided to give it a try since my husband and I just bought Z Fold 6's.

I ordered two cases, but only one arrived in the mail. After contacting support, they sent me a second one. Unfortunately, the magnet in the second case wasn't positioned correctly, so no MagSafe accessories would stick—they just fell off under the weight of my phone.

I reached out to customer support, and they responded by asking me to spend an additional $10 to receive a replacement back piece.

"Will a replacement back cover fix the issue? If yes, are you okay with covering the $10 S&H fee?"

As a result, we're returning both cases now. The company lost both money and reputation in one go.

I took a month and it finally showed up. -1 start for gaslighting people

Je n’est pas reçu ma commande et thinborne ne veut pas me rembourser.

What a shame... It's such a great product but zero customer service. Do not order from themselves get it from Amazon. Made an order directly from them in May and never received it. The item had never been dispatched. Was given a tracking number for UPS and did not work. Contacted them as was now nearly 4 weeks and did not get a reply back. Emailed again and was told that another case was on its way to me and that it was going to be hand-delivered to the office by himself. When asked for a tracking number was told that it was the same number. When I said that it did not work was then told they would make sure to send it again. Still did not get a new tracking number and no product.