Thunder Store Reviews 242

I was on-line looking for a replacement power pack for a rather old computer and Thunder Store had exactly what I needed. They responded very quickly and I received the unit, very well wrapped, with free delivery and at a very good price. Thank you Thunder Store.

Very sharp price for an almost immaculate refurbished laptop. Easy to order. Speedy free shipping. Great service.

As described and quick delivery with great packaging. Well done.

I purchased a MacBook Pro from this store based on their listing, which clearly stated it had a 10-core CPU and 16-core GPU. After receiving the device, I found it actually had an 8-core CPU and 14-core GPU — a completely different configuration than advertised.

To make matters worse, the screen had visible scratches that were never disclosed in the product description. This is unacceptable for a high-end device advertised as being in great condition.

The store also promised overnight shipping on their website, yet it took 5 days for the device to arrive — another broken promise that added to the overall frustration.

Because I trusted their listing, I missed out on a far better MacBook that sold during the delay, thinking I had already secured the right machine. While I was refunded, that doesn't undo the fact that they wasted my time, damaged my trust, and cost me a better opportunity.

A refund doesn’t fix the consequences of misleading advertising, hidden damage, and broken delivery promises. If you're shopping for a high-spec machine, be extremely cautious. I won’t be buying from them again.

Edit: Thank you for your response. I want to clarify a few key points that your reply does not adequately address:

- Specifications & Accuracy of Listing

The difference between an 8-core CPU / 14-core GPU and a 10-core / 16-core is not minor. Apple themselves price and position these models differently. I ordered and paid for the higher-spec machine — receiving a lower-spec unit is a material misrepresentation, not a small error.

Whether or not a refund was eventually issued, the fact remains that I did not receive what I paid for. This undermines trust in your listings.

- Condition of the Device

The laptop I received did in fact have visible scratches on the screen. Dismissing this by saying I “never reported it” is not acceptable — the issue existed at the time of delivery and should not be brushed aside.

Refurbished does not mean “damaged.” Reasonable cosmetic wear is one thing, but scratches on the screen fall below the standard most customers (and consumer law) would accept.

- Delivery & Expectations

While you mention Kogan’s timelines, your listing language created the impression of faster delivery. Regardless, this is secondary to the core issue: the wrong specification device was shipped.

- Consumer Rights & Responsibility

Under New Zealand’s Consumer Guarantees Act, products must match their description and be of acceptable quality. This purchase failed on both counts.

A refund, while necessary, does not erase the fact that my time and trust were wasted. It is not simply “feelings” — it’s about confidence in the accuracy of what your business is selling.

I appreciate that you’ve refunded and acknowledged process improvements, but I would like this matter fully recognised as more than a “minor” discrepancy. Transparency and accuracy in your product listings are critical, and I trust you’ll take this feedback seriously to prevent further customer frustration.

Not being computer savvy and wanting to return to my earlier days of photo editing yet catch up with modern software, it was refreshing to have the recommendations offered me and the competitive offer for a laptop to suit my needs

Price and speed of delivery

Good trade! Thanks.

Thunder Store delivered exactly what they said they would do. Computer is actually better than advertised. Dispatched the next business day after ordering. Beautifully packed with extra bubble wrapping and shipped in a sturdy box. Shoddy courier service let Thunder Store down by not delivering by their claimed overnight service.

Good quality reconditioned laptop purchased. Fast delivery

Price was good. The product was exactly as described. fate delivery

Amazing customer service! I accidentally got sent the wrong charger and was sorted out within 30min of emailing them (and this was outside business hours). Really fast shipping. Would recommend!

this is my 3rd laptop form you, price quality and condition and they last longer than new computer
this asus is bril, amassing screen cheer dominic

Quick service and delivery. Good communications and a great product at a good price.

good experience for now but all-in-all the laptop is great Big W for the company, that selling this refurbish laptop More love for you!

Very helpful and straight up about truth in computer range industry!

Packaged computer and peripherals up so safely was very very pleased.

Will be back for sure - Thank you very much Thunder Store.

Excellent laptop, great condition, working perfectly, feels like it's new.

great laptop for the price, as described and works great

Great product for a good price. Happy with my laptop.

Easy to use website, very fast to ship the product thanks!