Ticketfactory Reviews 

Assisting scalpers and putting the customer last, atrocious business tactics designed to fatten margins at the expense of music fans.

Hours in a queue only to find the tickets have been presold to another distributor.

Ruining live music for an entire country, thanks Ticket Factory. /s

Bought and paid £118 for 2 tickets to George Ezra in April 22 for a concert in September. Charged to credit card.
By a few days before the gig no tickets had arrived so contacted Ticket Factory... to be told, "sorry, your order doesn't seem to be on our system."
Sent screenshots of my tickets purchase in my Ticket Factory account, along with proof of my credit card payment.
By now it was the day before the concert and I still hadn't heard back or received my tickets. I phoned again and a very helpful lady managed to sort out the problem and apologised because "there had been a processing problem at their end resulting in the payment being taken but no tickets issued." She sent me my tickets by email and I heaved a sigh of relief...
But then today, the day of concert, I get ANOTHER call from a different member of staff saying they cannot find a payment for my tickets and can I pay now please. Utterly oblivious to the rigmarole I had already gone through and unaware that it was The Ticket Factory's mistake in the first place. I had to explain everything all over again, she checked the system again, insisted on the accounts department looking into it again and calling me back again for me to prove that yes, I paid £118 for these tickets 5 months ago.
Just appalling incompetence, I'd advise you not to use this company.

I spent £74.20 on tickets to horse of the year show with ticket protection,which said if I was unable to attend on the day I would be covered. My coach trip to the event was cancelled so through no fault of my own,I could no longer get there. When I contacted them they just passed me from person to person totally uncaring. They said they wouldnt refund me the money unless it was cancelled on the day. Whats the point of their ticket protection. Cant remember ever being treated so badly.

I bought 2 tickets for Coldplay costing £300, to then check my bank to notice payment being taken 3 times, totalling £900 in my pending transactions. Upon speaking to an advisor I was told there had been a glitch and only one payment would be taken. Checked today and the full £900 been taken from account, £600 more than expected.

Tried 5 times to buy tickets worth nearly £400. Every time the website says Oooops something went wrong. Us the feedback button to tell us about it - No feedback button.
Totally useless and I cant buy the tickets I want - and whats more they just dont care.

Bought coldplay tickets after trying all morning, ticket factory was the only ones I managed to buy off!

avoid, avoid, avoid. Purchased tickets for Coldplay in Cardiff after 10mins. Payment failed but 3 pending transactions for the amounts. Shambles of a company

Awful, got to payment section 3 times and redirected me back to website.
Waste of time

Need accessible tickets for Bruce Springsteen at Villa Park. I've had to pay £10 for an Access Card to be able to purchase these tickets. I sent over my evidence paperwork Friday 15th July. My access code was emailed to me 3.30pm Tuesday 19th July by which time the disabled tickets had been on "pre sale" since Monday 18th July for 3 days and had now all sold out. This is a disgrace and against the 2010 Equalities Act of making reasonable adjustments. Me having to wait 72 hours to purchase disabled tickets when others who had their accessible passes processed quicker than me and non disabled tickets going on sale before I had my accessible pass processed is against the Equalities Act. Unfortunately those of us in need of these tickets have no choice but to purchase (if not already sold out) from Ticket Factory so nothing will change.

Massive disability discrimination as disabled customers get a tiny amount of tickets and have to wait hours on the phone to attempt to get a ticket, I appreciate we're a nuisance with our wheelchairs etc, but you have to accommodate by law. My employer doesn't have an issue but you guys do get real!

Absolutely awful! With only days to the event, trying to contact anyone was as easy as swimming the Pacific Ocean! 37 minutes on hold. Emails only answered later. Where is the customer in their consideration ... soemwhere behind the rubbish bins!! In furure, if I find they're handling tickets, I'll not bother and I'd sugegst you do the same, maybe then either they go out of business or they actually consider their customers! I don't care which!

We had a major problem with some tickets we purchased a long time ago for an event. Jay, customer service @ ticket factory, did an absolutely superb job. He sorted the problem out completely. Every customer service team definitely needs a Jay! Thank you.

Trying to sort out my tickets with them, as they put me into wheelchair bays by mistake on my original order. Not my fault, they messed up, but I'm being made to feel like it is.

You'd think that'd be simple to fix but oh no, it's been one long saga!

Current status - I was disconnected from the call whilst they waited to see if I'd have to pay extra to move seats as a result of their mistake. I tried calling back and gave up after being on hold for 35+ minutes, again!

Update (August 4th): Finally some good news. After countless e-mails I was told to call their costumerservice. I did (only a few minutes on hold!), provided them with my new credit card details and low and behold; received a repayment a few days later. So be tenacious!

Same problem here as a lot of other costumers. Purchased tickets in September 2019 for the Pet Shop Boys concert in May 2020 in Birmingham. Concert was postponed two times, but we never received the e-tickets. When at the airport (Amsterdam Thursday May 26th) unfortunately EasyJet cancelled our (and 300 other) flight(s).
So we weren't able to attend the event, and reselling our e-tickets wasn't an option since we never received them. Tried to contact them by e-mail and their contact form three times now, never heard anything back. My order is now even removed from the tab ‘previous orders’ in my account. £125,15 down the drain. Thanks very much /s

They refuse to refund my tickets for Windsor Horse Show. They could no longer honour the seats so offered a refund. I took them up and to date still not refunded the money. These seem to be a legal scamming company and take your money. Customer service say refunded my order. Yes, they do not understand plain English. They refunded one order not the SECOND ORDER.

They need to arrange for translators and close the business.

If you ever see an event has tickets for sale using this company AVOID. I bought tickets for the killers two years ago pre pandemic. It was rescheduled twice (not the company’s fault) and the second time around I was told the event was to be rescheduled to one of two dates but I had no idea which day it was. Their customer service is APPALLING. I have been trying to call them for weeks and have just been left on hold. Only today the line now says it doesn’t work and asks you to call a different line which does not work at all either. I emailed in advance to say I had moved addresses and also to ask which day I was due to be seeing the concert. They take days to respond in an unhelpful manner if at all. They have also now sent tickets to my old address despite the notification weeks ago and I am still unable to contact anyone. My latest email has been replied to but with a blank email which is useless. I have tweeted them as well and still no reply there either. Despite a simple request to send me an e ticket I am now with three days left to the event having to traipse to my old address or risk turning up to the venue and be turned away. No doubt I wouldn’t get an compensation either despite trying to contact to resolve the issue. Their website asks you to call if you are within a few days of your event but clearly no one picks up. AVOID THIS COMPANY AT ALL COSTS.

Do any of you actually work there ?? Been calling for 3hours and have no answer.
You guys have put the wrong postcode for my tickets to be delivered joke

55 minutes on hold, can't get through to customer service and after multiple emails back and forth and issue still unresolved.

Awful customer service , discrimination towards disabled people , Venue’s changed for Mrs browns boys changed original venue , this venue haven’t given the same consideration when reallocating new seat, then refuse to help , absolutely sh.t all they want is your money

Well i wish you all luck in getting Celine Dion tickets......I paid 3 yrs ago and like everyone else have changed my Credit Card. Given Amplify a week or go to Small Claims Court. 3 yrs and 3 cancellations. Complete Farce.....