Ticketfactory Reviews 

Very poor customer service in fact you get no response whatsoever. ASA need to get involved as they need to print important information on emails regarding refunds. I've had a new date for a concert that was cancelled twice due to Covid, but I'm unable to get a refund as hidden in their terms copy it states you need to request this within two weeks of receiving the email. As you get lots of spam emails from them I hadn't realised a new date had even been arranged for the concert. I no longer live in the UK so can't make use of the tickets. With Covid number still high I wouldn't want to go to a packed stadium either. Awful company that sets out to deceive their consumers.

I have unfortunatly booked several ticket which I now have to download to there App. Customer Services were really unhelpful and rude to the point of sarcasm.
Use the Ticketmaster they're Great!!

Crap company, website doesnt work properly so unable to buy tickets and the call centre leaves you on hold for a hour without picking up, not than many people are calling crap ticket factory at 11 in the morning

This is an extremely poor website. It crashed twice and then proceeded to take my payment twice. Very unhelpful when an attempt was made to obtain a refund. I will not be using it again.

Extremely poor customer service, we have tried to redeem a gift voucher we were give days before lockdown which has now expired and despite trying to call them multiple times during the pandemic and waiting in call queues they won’t do anything to help. The only thing they would say is that it is my fault for not getting through to them.

Pity cannot be zero stars - really poor customer service - aspects of website don’t work, moved my seats and then ignored all requests

Don’t buy tickets from them

Heya to all at ticketicket factory thank you so much for your fabulous access ticket requirements that you gave me for Disney on Ice and steps this month amazing view and perfect for my budget And my visual impairments regards Paul

I booked HOYS with them they did the wrong ticket then when I rang them it cost me £24 for their mistake they are rip off merchants avoid at all costs

So far have had a good experience with the ticket factory. Spoke to Lucy over the phone and she was so quick and helpful in exchanging my tickets.

I ordered a Chelsea Flower Show Guide through Ticket Factory and paid them with a credit card. No guide came through the post even though I paid for P&P and found out I wasn't the only one failing to receive one. No guides available during my visit on the final day of the Show (all sold out).

Contacted Customer Services at Ticket Factory to be informed I had NO contract with them, only with Chelsea Flower Show, and they wouldn't reimburse - even though they took my money!!

Appalling customer service!! Avoid! Avoid! Avoid!

In the same boat as many others here. Ordered two tickets back in 2019 for the 2020 RHS Chelsea Flower Show for my mother's Christmas present. Received a form in March 2020 to choose a replacement date in 2021 due to COVID - otherwise would be refunded. Form was returned and an acknowledgement received from Ticketfactory. 5 days before I was expecting to go to Chelsea, my tickets had not arrived so I chased them up. I was told they had not received my form and I had been refunded in May 2020. This is false. They have been sent copies of their acknowledgement email, plus details showing I had not received a refund when they claimed. Despite this I received an email restating their initial position, despite this having been shown to be untrue. I will be taking this up with the small claims system. Avoid dealing with this company - there are too many recent bad reviews here for this to be coincidence. There would appear to be a systematic lack of respect for the customer, the law and their own terms and conditions.

I am currently on the same situation as other people. Due a refund, different bank details, they don’t answers the phones and are ignoring contact. I am in the process of completing a ‘small claims’ form on the Government website. It’s very cheap to do and you get your fee back plus a daily rate of interest. I would urge you all to do this. They are crooks.

Utterly dreadful customer service. Could not attend event due to covid... could not contact them (despite trying for hours) on their phoneline. Emailed them on a form they provide to only get a response 4 days later saying they would only refund one ticket (for my wife who had covid). Then won't reply to any responses from me.

RHS PLEASE DO NOT USE TICKET FACTORY NEXT YEAR.

AWFUL CUSTOMER SERVICE.

Booked an e ticket with ticket factory and printed it off just in case and was told it was invalid as it wouldn’t scan.
Then had to queue for over 2hrs with hundreds of other people to sort out with box office. Missed a few songs from the main act. Unorganised Terrible system caused a lot of stress for fans and the staff

Avoid this company . We booked and paid for tickets and the order confirmation stated we would receive tickets at least 5 days before event .No tickets were received so with 4 days to the event I tried to contact ticket factory .I spent hours on the end of the phone listening to music each morning for 3 days but no one ever answered ,nor did they let you know what position you are in the queue .I also submitted an email request but had no answer . So being unable to get any response from the company we made our way to the event armed with all our order confirmation and payment details . We were told that we could have our tickets but only if we paid again .We were left with no choice but to repay for tickets we had already purchased .Not interested in paperwork we had confirming order /payment etc Not what you expect when you order tickets and pay for them almost a year ahead. Such a disappointing experience and really spoilt the event for us . No one at the organisation responds to the customer or cares about the customer experience . A really bad experience .

Shocking company !! Constant battle with them trying to get our e-tickets for the RHS malvern show this weekend. Purchased 3 months in advance, no tickets, nobody answering their phone lines, no reply to on-line messaging service this week after many attempts (5) to resolve the problem. Even Malvern Show admin couldn't get them to sort this. AVOID !! Read the previous reviews, 84% rated ticketfactory as 1 star. NEVER AGAIN !!

Absolutely appalling customer service. I purchased tickets online for the Malvern Autumn show in July. I received a purchase confirmation email which stated that my e-tickets would be sent via email closer to the time of the event. I didn't receive any tickets, so I attempted to make contact. I tried calling to no avail, I submitted an enquiry form, I emailed customer services and messaged through Facebook. I received a generic response to each enquiry, which was of absolutely no help whatsoever ever and a no show with the tickets. Fortunately the event allowed us entry as I could provide evidence of my purchase. I am one very dissatisfied customer and will never use this company again