Ticketfactory Reviews 

I and my wife have been looking forward to visiting the RHS Show, but unfortunately, my wife is showing flu-like symptoms and I think it would be irresponsible for us to come and possibly put other visitors at risk.
Therefore I would like to cancel my booking please advise me if that’s possible
Sorry for the inconvenience.

THE TICKET FACTORY RESPONSE

We're unable to refund your ticket unless show has been postponed or cancelled. If this happens, we will contact you as soon as possible. Check out our Terms and Conditions of the ticket sale for more detail.

I’ve got a concert to attend in two days and still haven’t got the tickets. They have two hour wait times to get through on the phone, despite paying £5.75 PER TICKET for a booking fee. Would be interested to know exactly how much of the booking fee is paid on admin staff if they can’t reply to emails or answer phone calls.

Purchased gift vouchers on their website. When it came to redeem them, it would not recognise them or deduct the value from the ticket price. Lost the tickets when it timed me out. Tried again, but on checking out, payment by voucher was not even given as an option. Looked on my account and there is no record of the order. Took the money from my credit card though. No one answers the phone, or replies to emails.
Good luck to everyone who bought tickets for the Platinum Jubilee yesterday, looks like you’re going to need it.

Absolutely awful, meant to going to flower show on Friday. No tickets? Have been waiting for a answer on the phone for hour and a half. Avoid this company! CRAP CRAP CRAP!!!!!!!!!

I ordered tickets for the Photography Show early 2020 but the show was cancelled,I contacted the Ticket Factory asking if I could still use the ticket when the show was on later and this was confirmed.The show went ahead in September 2021 and I was asked which day I would like to attend which I told them.Several days before the show was about to start I contacted the Ticket Factory to ask them where my ticket was,I am still waiting for a reply after the show has finished.THEY DO NOT ANSWER THE PHONE OR REPLY TO EMAILS.

Our tickets to RHS Chelsea tomorrow are not attached to the recent email. When I call them the recorded message says your wait is longer than our opening hours, then cuts off. Absolutely useless service and nothing on the website that tells you what to do if your tickets are missing.

Customer services is a joke!
now two days before the Genesis concert and no tickets. over the last two days i have spent over 6 hours on hold yet nobody answers. we have emailed three times and no reply. The tickets cost £600!! They are bloody useless!

I have been trying to get in contact about tickets I purchased for RHS Chelsea for the last two weeks but nobody answers the phone or emails we send. The tickets were purchased as part of a birthday present so it’s really annoying that we aren’t getting any response.

If you have a disability and want to see a show at the Utilita Arena or Resorts World Arena you MUST buy a ticket through them. Doesn’t matter if the band website takes you to another seller, TF will not give you any access help unless you’ve booked through them.

Booked BMTH & Foo Fighters through link from band page which took me to alternative sites. Tickets bought fine.

Emailed TF for access help (I am registered with them as disabled) and they refuse unless you have bought through them.

Their only advice is to cancel order with Ticketmaster or whoever and then buy again through them. Losing any fees paid and in hope that the event hasn’t sold out.

Zero empathy given, just repeated emails referring me back to original seller who refer me back to TF.

Intransigent soulless and a company that prides itself on giving zero **** about disabilities unless you (metaphorically) jump through hoops for them.

I can't tell you how maddening the hold music is and you have to listen for hours!! No reply to emails and don't answer phones. No indication where you are in queue. Office is closed at 4:30pm although says open til 5pm. I can't understand why reputable companies like RHS use them

Booked tickets for a concert back in 2019. It got postponed and then again due to Covid. Now it is on a date not convenient. The website states you can only get a refund if the event is postponed. But only if you can contact them. I have tried two numbers for the past hour and just listen to the same inane music. I have left feedback on the site but do not give it much hope. If only I was booking pretty sure my call would be answered more quickly or an option on the site to request refund due to postponement surely not an unreasonable request.

Terrible supplier. Cannot see my order on main website, can only see if I use a different url, then if I click on link to track when my tickets will be despatched it redirects me to the website I cannot see my order on. I ordered in September 2020 and still awaiting tickets for September 2021 event. I have no faith that the tickets will arrive and if ive tried ringing I am on hold hours. I’ve made contact on Twitter and through customer services on email and just get a cut/paste response. I’ve spent £377 and less than two weeks until event now and do not feel confident that they will arrive. Just getting told will be with me nearer the event. How near is that?? We can’t get much nearer. In contrast I bought tickets for same event through ticketmaster the same day and received those tickets 4 months ago. Causing much stress as cannot look forward to the event until tickets are in hand. I will NEVER use ticketfactory again and will never recommend them, in fact I will tell everyone I know what a terrible service they provide and strongly recommend friends/family not to use either.
Customers need to be looked after or will not come back. Utterly awful experience.

Terrible. You r queued for hours to get wheelchair accessible concert tickets.

My daughter works for the NhS emergency services and won two tickets for the mama Mia show at Harewood House. As a mad mama Mia fan my daughter was taking me so I rang the disabled access telephone number for a disabled space for the car & for chairs that are located to the services. Appalling that after spending ages to get through on the 0800 access number a week ago and because the tickets are complimentary I can’t access a disabled parking space with my blue badge or for suitable seating. Extremely discriminatory and no return phone call as promised when I asked to have someone check. Very very poor

Absolutely c**p!
Called, kept on hold for ages, no reply, so tried again. This office is now closed!!! Except opening hours are 9-5pm and only 4.15pm!
No tickets for flower show tomorrow and they’ve taken the money out of my account!

Worst of all ticket companies, never answer the phone, wish organisations would use any ticketing company other than this appalling company

This is the worst online ticket company I have ever used. They failed to send out RHS flower show tickets, for an event this weekend, which were purchased 18 months ago, they do not respond to emails and their phone lines leave you on hold for up to 2 hours,.I will never use again. Customer service is non existent,.

SCAM ON HOLD - do not call! Charged £28 to be on hold for 52 mins! Absolute criminals!

Family member spent over 1 hour waiting on hold, with no response or message, other than the frustrating message about buying tickets, and the travesty that is the hold music. Was eventually was cut off due to number of calls before atrociously small operating hours.

Without other avenues, or extended times, the customer service for this organisation is disgusting. I know it’s challenging to run customer service at the moment, but can you at least inform customers on hold their place in the queue? Or maybe even allow for different types of communication to the org?

If it is possible to give this shower a zero I would. Covid or no covid hanging on for hours only to be cut off is appalling if it happens once. It actually happened 3 times and I gave up. Why the RHS bothers with this awful company is beyond me. Maybe they are cheap, in any case their idea of customer service is totally bankrupt .