Ticketfactory Reviews 

Had a ticket held over from last year for Eastbourne Tennis Finals day in West Stand Seat L34. Received the standard Covid 19 email from the LTA a few months ago about may not being able to honour this. Since then nothing. Tried calling Ticket Factoy on 2 numbers who are the agents for this event. No response just irritating music. Used to be far better when dealing direct with Devonshire Park venue.

These people should not be in business! They very quickly take your money, but woe betide you if you need to contact them in any way after you have paid! They charge you a fortune to listen to there music by phone, as they NEVER pick up your call. They don’t respond to emails or give any assistance.
Customer Services......what a joke.
Why the RHS would put there name to this orgainisation I just don’t understand.
Useless, useless, useless!

Wanted part refund of test match tickets at Edgbaston as 3 of party did not want to follow Covid rules. No option except to cancel whole order and was supposed to receive a call to take payment for a reserved ticket according to email received. No call received so tried to pay for it on Edgbaston website which then crashed. Received email saying reservation had been automatically cancelled due to a 'problem'. Unable to get through on phone after 2 hours of listening to gruesome music with no indication if I was in a queue or what postion I was in. Shambolic service

Trying to buy tickets for tennis.....on phone for 1hr 12 mins and online for 1hr 19....in a queue that DOES NOT MOVE. SHOCKING!!!

I've just spent 1 hour on 2 devices trying to log on and get tickets - the website can't remotely cope with the amount of traffic.

I've sat with the circling logo for 15 minutes without any visibility on whether the tickets are being processed or the website has crashed.

I've never really had a bad experience with ticket factory and recently they have been so quick with dealing with enquiries.

This is the first negative review I have ever left regarding a company I have dealt with, specifically in regards to service levels. Poor customer service. Rude staff who are unwilling to help or listen. I purchased tickets a year ago for the BBC Good Food Show which I had to cancel due to circumstances beyond my control. I repeatedly tried to speak to the lady on the phone to explain the situation and she was unwilling to listen or try to help. I asked to speak to a manager which she was very reluctant to allow to happen. In the end, I accepted a gift voucher so I could purchase tickets to this year's show. Obviously that is unable to happen now due to Covid, and I am unsure when it will happen or when I will even be able to go due to health conditions. I contacted them as the gift voucher was only valid for a year. I was told this again couldn't be refunded as it is not exchangeable for cash (despite the fact this is not a gift voucher I wanted) and that if I wanted to renew it then I would need to phone up and use the gift voucher to purchase another gift voucher. Seems very backwards and unnecessary - especially given current circumstances. I would advise avoiding this company and purchasing tickets elsewhere at all costs if possible. This isn't solely a case of staff who are having to implement company policies beyond their control whilst remaining polite and professional, it is poor policies from the company and rude and blunt customer service from the staff.

would not really give one star. just spent three hours trying to book tickets for three counties showground.i am surprised that three counties or RHS have anything to do with this crew

I work frontline for the NHS and last night logged in to get free tickets for the JLS concert, that they are putting on for free as Thankyou to NHS workers. The lines were to open at 6pm. I got in the queue at 5.15pm and was in the first couple of thousand. Registered and got my tickets in the basket at 6.30pm, ticked all relevant boxes and pressed confirm. I did this all within the time limit.
No confirmation email and no tickets in my account. This morning I rang Ticket Factory, spoke to Steve, only to be told that with so many people trying to get through, the system clashes and that I don’t have any tickets. Very annoying and upsetting as I had waited patiently to get to obtaining the tickets and now he’s saying even though I pressed confirm there are no tickets for me. JLS trying to do a good thing in appreciation for us yet the Ticket Factory system fails us. Thankyou for the upset Tickey Factory.

I had problems last summer when e-tickets didn’t appear in inbox/junk, so thought I must have not completed the transaction properly, so I bought e-tickets again which did appear in inbox, it wasn’t until I checked bank statement months later I realised that I’d been charged twice and the event wouldn’t fully refund as it was apparently my mistake for buying twice even though at the time I had no proof that I had purchased the first tickets. Recently this happened again, I bought e-tickets for crufts and they didn’t arrive in my inbox or junk. This time I knew not to buy them again, but others need to be aware. I logged into my ticket factory account and could see the transaction, I clicked to resend tickets but it said error and tickets were invalid. I panicked as I needed the tickets for the next day, later that evening I tried on a different device and I was able to get the tickets resent and they arrived. All very stressful. I think there is a glitch in ticket factory system.

Bought tickets for Crufts. Paid for etickets the week before the event. Etickets weren't emailed. Followed the link where are my tickets, and it says tickets will be dispatched within 5 days - well this takes me up to the day of the event, so this is not really much use to me. Still a few days to go, so I am holding out for hope, but the experience has meant that I will not be using these jokers to buy tickets again. Not quite sure what is so difficult about emailing general sale tickets that I have paid for - everyone else seems to do it without a problem.

Booked tickets at 9 am then realised that the seats were miles away from the stage so I rang at 9.35 to say that I need a refund as I want to cancel.
THEY DONT DO REFUNDS. Lucky for me my bank sorted it.
BUNCH OF SHARKS

Last night we came to Slipknot at Arena Birmingham and had to collect tickets from the Box Office where we had the misfortune of dealing with ‘Maddie’ who said she was the manager and employed by The Ticket Factory. I have never met anyone with such a disgusting attitude towards customers, I don’t know if she was having a bad night but her demeaning way towards me is entirely the opposite of what I would expect from a professional. She spoke to me the way you would speak to a 4 year old child who didn’t understand something. When the name on our tickets was not matching my name instead of being helpful and asking if they could be under anyone else’s name or asking me to check my Ticketmaster account, she essentially said there was nothing we could do and when we asked further questions said she would ‘remove’ us for being ‘rude’ - not sure what had led her to this decision as I explained to her no one had sworn at her or been rude to her- and actually it was her would not even let us finish talking. She then stormed off like a petulant child. It turned out (we surmised 15 minutes later having missed 20 minutes of the show due to the box office staff taking forever to deal with anything and huge queues at the Arena) that the tickets had actually been in my boyfriends name, who was with me and could have provided his ID at any time. Instead of being helpful and suggesting a way to resolve it, Maddie imposed her draconian rules and brought out a man (no idea who) who started talking about data protection which he clearly knew nothing about. He stated that we couldn’t give them the address and they confirm if it was correct or not because it would breach data laws, I think he needs to read the GDPR laws and stop preaching as if he knows what he is on about as this would certainly not be considered a breach. Luckily, we eventually picked up our tickets through a very friendly doorman, who has clearly had some training in being a normal human being, something it seems Maddie, and whoever ‘data protection’ man, is could benefit from.
Having previously worked in a live music venue of a considerable size on the box office, I would NEVER have dealt with anyone the way she dealt with us. She also stated that she was a ticket factory employee and so wasn’t interested essentially in anything else. In addition, they were clearly shown the confirmation email which matched the ticket numbers on the tickets at the box office (as they took my phone in the back office for five minutes - surely not normal protocol?). Does no-one have any common sense or actually want to be helpful?

If you are going to Arena Birmingham, don’t pick up from the box office or by from ticket factory on the chance you have to deal with this woman who should be working in a back office where she doesn’t meet customers.

Be wary. I bought tickets from the ticket factory for the Strictly Come Dancing live tour as a christmas gift. I got a call from ticket factory to say that the show I had bought tickets for had been cancelled and was offered a refund. However I checked with the venue and the show had not been cancelled at all. I contacted ticket factory and they were adamant that the show had been cancelled.
Luckily I managed to rebook tickets through another company but had to settle for seats further back. Would not use this company again.

Just ordered last minute tickets for Rod Stewart in Birmingham arena. The lady booking the tickets couldn’t have been more helpful & found us tickets for a good price directly in front of the stage. Her name was Dani. Very polite & patient. Explained everything

The ticket Factory staff are aggressive and abusive towards disabled guests and have no honour or compassion they also handle stolen data without reporting it to the correct authorities. They call disabled people scams and openly state they do not wish for them to book tickets to their shows.
They are bullies and liars who do not invest in their staff through training and teaching of compassion

The website hung repeatedly. It made it impossible to select seats, I had to take random allocation, and it refused to sell me tickets at the price originally offered. It is in the balance whether it will even be possible to make the purchase at all.

We booked some boxing tickets through them for a fight to be help at the Resorts World Arena in Birmingham. The booking process was easy and confirmation came through quickly. The fight was later cancelled so I contacted them by email regarding a refund. They replied quickly with up to date information. I received a full refund (including all admin fees) back to my original payment without having to do anything. I will not hesitate to use them again.

Hidden Charges and old fashioned. £25 on the day price, advertised for £19.50. Add £1.50 booking fee. Add £1 postage. £22. I'll pay £3 extra so you have to employ staff to process my purchase on the day.
I mean come on, this isn't 1985. A booking fee? Postage? What are those? I don't charge them £1.50 to enter my details and I expect a QR code delivered to my mobile to be a way to get in. I also don't want to register on a site I use once a year at most. Ever heard of guest checkouts?

I bought 2 tickets for Snooker in UK, (I´m from Spain), the customer service was great, I sent an e-mail and the same day they answered me. The tickets arrive on time.Perfect.