Tidalravesports Reviews 296

I bought some of the ACRYLIC - 10’6 Inflatable Paddle Boards for paddleboard sessions. They've been running since June and the boards are so durable. They hold their pressure incredibly, the pack down very neatly and the staff at Tidal Rave were really helpful with some replacement fins we needed too. Will definitely be using again for future SUP needs.

My board developed a fault and customer services couldn’t have been more helpful, the phone lines are now active,and harmony is restored!

Ordered on 1st August for next day delivery. I didn’t expect next day as it was ordered on a Friday, however it didn’t arrive until 7th August. Upon arrival, I opened and inflated the board. There were numerous bubbles around the rail so I emailed both Tidal Rave and Hot Snap with photos to clarify whether the board was faulty before I using it. The email automated response said that there would be a reply within 24 hours, 3 days later and I am still waiting for a response. I bought the board specifically for my holiday, however I go in 2 days so I’m not expecting the issue to be resolved before then. This now leaves me without a board for my holiday. It’s a beautiful board but I wish I’d have trusted my gut feeling about the company, based on the reviews and experiences on social media.

First of all..Wow! I was very apprehensive about buying a Tidal Rave SUP. I saw them last year, but was put off by delivery issues and missing parts reviews, but looking around elsewhere there was nothing and I mean nothing anywhere near a substitute but there was plenty of good reviews too. So I bit the bullet and bought the 10' 6 neon infinity and launched on our Wimbleball lake Exmoor. What a beautiful board, absolutely perfect in every way, lots of lovely comments, and a great session..next week my son wants to try SUP, and a trip out with friends. Can wait to get her on our canals. Thank you Tidal Rave you've made me very happy 😊 Moi

We ordered 3 paddle boards in total had a few minor issues with a leg strap the company where quick to resolve our issues sending out replacement we absolutely love them and people where complimenting on the look of them we had the best time going down the river would highly recommend the company and the quality of the boards we will soon be ordering another board we are all hooked thanks again

Fast delivery, quality product far better then other ones on the market, love it and can’t wait to get back out on it.

Spoke to Ellie this week with regards to a minor query I had re my order and she couldn’t have been more helpful . She provided super efficient service & within just over 24 hours of liaising with her my paddle board is with me , tucked up in my boot and ready to go on an adventure
Without a doubt would recommend this company . .

I love the board and everything that comes with it, I had an amazing paddle at the weekend. The only downside was that the paddle itself needs tightening and I didn’t have a screwdriver handy to do so. When extended to desired length, and I used it in the water it would just fall all the way back down to minimum length and handle kept spinning making the experience less enjoyable when stood on the board, especially as a beginner

Updated review... I didnt have the best experience to start with especially with being ignored until I got paypal involved but after I did Ellie was quick to sort it and then I recieved an email from mandy who was more than helpful and sent out a lovely gift to say sorry for the inconvenience.i will say the board is lovely and I would purchase from them again!only issue was the lack of communication at the start but after I spoke with mandy this was sorted!fantastic board and accessories and for mandy being so polite and understanding and ofcourse generous this is why I changed my review.again maybe a little look at communication but the quality is unreal!thank you again mandy

Unable to get through on the phone. They do not reply within 48hours. I would not recommend this company. Next day delivery?. Its been 5 days now and still nothing. Proper annoyed about this. Customer service is.something else, because there isnt any at all!
Do not buy from this company!!!!

Offered me 30% off the paddle board I bought, for bad service, then said it was a different manager and I couldn’t have a discount! Not any customer service which is why I can’t trust using the new paddle board, If it goes wrong Tidal rave don’t answer phone calls or emails. Who do I call if there’s a problem?

I ordered my paddle board 6th July and still haven't received it I've emailed them 9 times no reply and I've rang them and they won't answer the phone!!! So they've took my money so the ceo can drive around in his lambogene!¡ while us have been scammed trading standards here I come and bbc watchdog ###

I bought this board for my foster child’s birthday ! It was meant to be next day delivery they took the money and haven’t heard from them since and it’s been a week with no communication ! Tried phoning, emailing and on Facebook! Eventually I PM’d on Facebook got a message asking the order number they would look into it ! I thought great then ghosted me since !
It’s so frustrating as this is the only thing my foster child asked for and now I’m going to have to let her down just like everyone else has ! So disappointed 😡

Absolutely fantastic
I bought Tropica paddle board from Rave, and I must admit - it looks even better than on pictures !! It's eye catching, looks great on my social reels, feels solid and well built, and I'm having lots of fun with it. I definitely recommend. Best looking paddle boards on the market and reasonable price.

The paddle board I got is beautiful and excellent quality. However there was something missing from my order and over 6 weeks later despite contacting them through their website, on their social media and by phone I’ve had no response. Whilst the item isn’t critical for me to enjoy my board I’m not impressed so now writing a review here.

No response, no shipping of my order. It's been over a month without contact. No response to refund request. Absolute waste of time and money.

I ordered this on Friday the 11th, was a little worried that it would not come before the holidays, but it came today, Tuesday 15th, so I honestly can not fault them. Already had the board inflated and tested and everything was fine. Good quality SUP board and easy to use and nothing was missing, so a good experience so far.

Great colours. Good quality.

Absolutely love my board. Very user friendly and extremely quick delivery. Always get compliments on the cool design as well. I actually went back on the site and bought the electric pump as I’ve got a bad back and that’s excellent too. Especially like that you can deflate the board with it as well. Highly recommend! Thanks tidal rave :-)

Dispatch of items was fast and the product is great.

However, the delivery was awful. One part arrived (1 paddle board) the second still hadn't arrived after a week. Multiple back and forth online chats to the delivery company did not reaolve anything and we eventually drove to pick it up from the delivery hub.
During this time I had reached out to Tidalravesports multiple times via email and had no response. There is no online chat or telephone number available.