Tiege Hanley Reviews 

Cumbersome & Bad Customer Care Make It Impossible To Return & Place A New Subscription Order.

I used to use the products on a regular bases, then I took about 1 year break & wanted to return, however everytime I placed the order & went to checkout to process it, I got an error page stating that the order is invalid as it has expired.

I contacted support, after more than 12 hours I finally got an answer from joi of the support team, he told me that my account is paused, and I need to press a button to reinstate before I can proceed.

So I logged back in and followed the instructions, however I could not find the restore account button.

I contacted support again, and instead of them manually processing my order, as I requested the first time around when I submitted the support ticket, and told them what I wanted to order.

Instead of doing that, I got another instruction email to deal with the technical hickups of the system, telling me that I would 1. Refresh the page, 2. Logout and then back into the account & then I should be able to see the green button to restore my account.

I spent by now at least 20 minutes if not longer to try to resolve a technical problem, that isn't mine to solve but their problem, because I am no programming expert!

Why can't support manually process the order for me and send me an update with the confirmation of my order and the receipt of it, when my credit card is on file, is it that impossible to do?! Why has customer service become so bad, that they can't assist the customer with a purchase?!

Right now I am on the brink of not ever buying their products again no matter how good they are, simply because of the bad customer care they provide !!!!!

But apparently they don't value a past customer that wants to spend another $600+ per year on their skin care products, otherwise they would treat their customers much better than they do right now with me!!!!

Everything came perfectly and the products really helped my skin.
My only complaint is that the container that the creams and all of that come in is super small.
Like compare it to the size of your hand.
But besides that it's good.

The products are really good, it helps your skin and you will notice the difference

The company does care about customer interaction and retention

Fantastic product love this stuff I've seen dramatic difference in my completion i have healthier younger looking skin i highly recommend this product thanx to alpha m.

I created an Account and signed in to their website (via my iPhone) to place a first time one-off order, so I could trial this product for myself (excited) and see what all the hype was about. The website when placing an order is not transparent that you are actually signing up to a repeat subscription service. It was only after getting an email to say shipment number TWO was being prepared that I signed back in to CANCEL. To be fair cancelling the order was not an issue. Deleting my Account and requesting my personal data be removed seems to be. Nowhere on the website it allows for this, and I have thoroughly looked. I have emailed them for this action, but also left feeling a little taken advantage of TBH. No doubt I would of placed a second ad-hoc order when the first eventually ran out, but now I have no appetite to go back. Shame.

Long time user of Tiege Hanley. Though that stopped today.
Normally Tiege has always been good at adding Shipping and taxes. Sometimes getting expensive, but honest.
Today my package was held up due to unpaid taxes. I looked through and found, that Tiege had been congratulating me with reduced shipping costs, but not mentioning that they removed Taxes, to make it look cheaper.
When Honesty goes out the window, I can buy skin care elsewhere. Tiege aint cheap, but works. Honesty is gone though.

Skin feels great after a few weeks of using the level one system. Although, I feel a little tightness after use, but goes away after 10/20 minutes.

Tiege Hanley is a legitimate company that sells acne products designed for men. It gives young adults a system to follow, with great directions and guidance on hygiene. It's not something you learn in school and not all parents or providers review this with their kids. I think it's a great product for adolescent boys - it has taught my son how to be more aware of his own hygiene, without coming directly from me. He has had positive benefits from the product, it has controlled his minimal to moderate acne on his face & upper torso.
The site is easy to follow, customer service polite and helpful... you can also schedule delivery of products to suit your schedule.

Made an order of the level 1 skincare. Now after 2 months now, i surely see results. It's easy to aplly and the shipping from US to Denmark is pretty fast.