Tilia Homes Reviews 

Had a really bad experience from the start with our sales team at Ashurst, then things seemed better with Site manager Dan who was helpful and friendly. However, awful finishing, weak doors, poor stainless steel on taps/sinks, shower door glass bad quality. We had dampness and mould run from the bathroom into my newborns room within the first 4 weeks because of poor ventilation and fan. Tilia have never been back to tarmac the roads and pavement which is awful with young children and prams. There’s areas that should be a dam and a park left neglected to overgrow. Put the house up for sale after 2 years

Rafal was a lovely guy, really friendly and efficient. He got the jobs fixed quickly and was happy to help. He’s a great worker and very thorough

We have recently moved into our Tilia home at Furlong Heath and have been very impressed with the service received. Ellie (Sales Executive) has been brilliant since day 1, nothing is too much trouble and she has been a responsive and efficient contact of ours throughout the whole process. After visiting many developments, we found Ellie to provide a helpful and relaxed approach. She facilitated viewings of the home throughout the purchase and soon acted to resolve our questions and queries. Ellie, you are a true asset to Tilia and I hope they realise the star they have!!
We have had some snagging issues (as with most new builds) but Ellie, Adrian, Callum and the team have been responsive in getting these addressed for us. The house itself is exactly what we wanted and we feel very much at home. We are impressed with the quality of the build overall and the finishes inside.

We had a wonderful experience working with our sales Executive Ellie Reedshaw From the very beginning, she demonstrated a high level of capability and professionalism. Every step of the process was handled efficiently and on time, with very minimal delays — a rare and much-appreciated quality.

She has a great way of explaining everything clearly, making us feel confident and well-informed throughout the journey. Her pleasant demeanor and friendly face always made each interaction a positive one, and her warm, approachable nature gave us a homely and comfortable feeling from the start.

Most importantly, she is the main reason we decided to purchase our first home much earlier than planned — we originally thought we’d buy towards the end of the year, but her guidance, patience, and support gave us the confidence to move forward sooner. In fact, she even played a major role in helping us choose the area itself — her local knowledge, insights, and honest recommendations made it easy for us to decide on a location that truly suits our needs.

We truly appreciated her dedication, timely communication, and helpful guidance. She made what can often be a stressful process feel smooth and enjoyable. Highly recommended!location that truly suits our needs.

Simon on the Kiln Grove development in Elmswell was incredibly helpful. We were starting to lose faith in new builds but he was very honest and helped us understand the process. The offers Tilia Homes provided were very good and competitive. We would definitely consider approaching them in the future.

Nick Stacey arrived to do some repairs for some minor settlement of the house.
Did a great job very clean and tidy.

Poor quality all round, serious lack of quality control and over 300 snags on a new build some that have still not been rectified. If you want years of painful liaising and lots of lost time then go ahead. Personally would avoid as life is too short!

Tilia Home kept us update on the progress of the property
Post code should have been informed to post-office sooner then later as this made difficult to get Internet and Insurance for the property
Cleaning of the property could have been bit better when getting the keys
Overroll Adim Team in sales office has been brilliant

Tilia Homes has been an absolute pleasure to work with. Paige (Sales Rep) professionalism and unwavering support has made the entire process seamless also. I couldn’t recommend them highly enough!

Stewart Sellers popped in today to have a look at some mould that appeared in the corner of our lounge. He tested it, removed it and cleaned the area. He reassured me that it wasn't anything to be concerned about, and it was quite normal for a bit of mould to appear on the skirting boards, due to the huge amount of water used in building a new house. When leaving, he noticed that my front door was difficult to open, so he offered to adjust it for me, and now it's a dream to open.
Stewart was professional, friendly, knowledgeable and informative. A real pleasure to deal with and I'll be sure to ask for his help again in the future if needed. Thank you Stewart! :)

Avoid these at all costs, they are unable to provide us with working plans and have given us information that is legally inaccurate, if we had acted on what they said we could have been sued. The are now stone walling us about what we asked for as they have them just not prepared to provide them.

HI Both,

The area in the attached is indeed shared – it would be left between yourselves to see who wants to maintain it? Otherwise its one half each between yourselves and ***. It would go along the boundary curve which is in-line with the fence to the curb.
Hope this helps,

Kind Regards,

******* ********
Customer Service Coordinator

Tilia Homes I Northern I Building C - Concentric, Warrington Road, Warrington WA3 6WX
T: 01925 407434 tiliahomes.co.uk

This is a total lie and we had to send them evidence of their lies via land registry documents

All I can do is warn you how bad they really are, the rest is up to you.

UPDATE..... Over a week now and still no response to our DSAR request. looks like this company has something to hide maybe?

Stewart was very helpful, he explained everything clearly and treated our home with respect. I appreciated his service during the technical visit.

James was brilliant.
He saw to all my issues with great knowledge & know how. He is so very helpful, understanding of the concerns and goes out of his way to ensure things are put right. I absolutely recommend him as a friendly, pleasant and efficient worker, who knows what he is talking about & employs his many skills so well. Thank you James.

From out initial visit through to being in the property for a month we have experienced excellent service from Ellie, Adrian and the entire site team. Nothing has been too much trouble for them and help is never far away for any issues regardless of how small they might be. Our journey getting there was rocky but we can't thank Ellie enough for her help, patience and perseverance to help us get the family home we desperately needed.

TRULY HORRENDOUS EXPERIENCE from day 1 of moving in to over 8 weeks later where I discover the master ensuite suddenly reeks like a sewer. Yes the estate and homes are well-designed and look lovely, but the build quality is poor, the builders and tradespeople are either very bad at their job or have minimal time to complete their tasks. Basically Tilia cannot deliver what they promise. And the Site Manager is very open about the fact he has no experience in the construction industry. So how can he oversee the works properly?

Morning of Day 2 - no gas to heat water - reason: the cap has been left on the gas valve
Evening of Day 2 - Ensuite 2 is used for the first time - a massive flood pours through the ceiling (through the smoke alarms and light fittings) .... reason = the plumber forgot to connect the waste pipe.

Here is a list of other issues:
Dishwasher not connected properly; almost leaking
Washing machine not connected properly; almost leaked
Kitchen sink not connected properly; small leak
French Doors falling apart
Door to bedroom 2 hanging off its hinges
Front door not fitted properly
Plinth heater not working in kitchen
Fan in ensuite 2 not working
When fitting the boiler there was a gas leak and they had to rip the wall of the study out - this has still not been properly repaired.
Lots of dents in walls and lumps of paint on ceilings
Damage to doors (one has a chunk taken out of the top of it - still not repaired)
Poorly sealed/finished bathrooms; the mastic sealant at the bottom of one shower is so poor our snagger described it as "looks like a child has done it"
Messy plasterwork around bathroom towel heaters with pencil marks behind them.
Multiple spots of adhesive residue on Amtico Flooring (especially upstairs) which I have had to remove myself.
Exterior walls guttering not fitted properly and walls generally not finished properly.
50% of the skirting boards need re-painting as marked or chipped

So TRIALS AND TRIBULATIONS with TILIA. Though perhaps this is how the home building industry runs in the U.K. today - build as fast as you can to a poor standard, keeping your shareholders happy is the no.1 priority above all else (just like the Water Companies), then repair all the mistakes and missing elements (this process can go on for 2 years) after the poor homeowner has moved in.

Very responsible company with kind and cooperative staff. The master visited my home and fixed 2 issues ( opening of the window and drainage in the shower cabinet), also he gave a lot of useful advice. Mr Cumper highly efficient and helpful, all these done free of charge. I would like to extend my thanks to Ms Marylin in the sales office and all staff in the customer services.
TiliaHomes is the best. 👍👍👍👍👍

Over two years (3 summers) I’ve been fobbed off by head office to come and sort a garden, that was paid for at point of contract to be turfed. Inadequate preparation, non compliant with nhbc minimum standard and still they keep making excuses to “investigate” - I’ve literally got breeze blocks sticking out the garden, and there own workman dug up a huge brick - yet still requires investigation.
I’ll be issuing a legal claim as a result of contract breach AND I’ll likely now just be getting the work done myself and the mud left for the estate to see pride of place - given there’s approx another 300odd houses to go up that have to drive past mine, I’m sure new buyers will appreciate the signage that will be placed on the mud heap to avoid being ripped off!!

So much for buying a premium family home, for my daughter to not be able to use the garden due to it being dangerous!

This man was absolutely brilliant. I couldn’t fault and if anything also a lovely person who was good to talk to and jobs were good/brilliant. Sorry perfect.

I’m loving my 3 bed Tilia house, it’s awesome and so comfortable and warm too. Ok, there’s been a couple of snaggings that needed attending, but when you turn a brown muddy field into a housing estate, it’s going to happen, it’s not like building a car on a production line, it’s a live building, that’ll move with the earth, settle slightly and show signs of that settling process. Where I have had snags, then they’ve mostly been done now and that’s excellent service in my books. I’ve a few more issues that Tilia are now aware of and they will also be addressed, I’m sure of it. In fact I’ve just had one of the Tilia chaps attend my house today, so I’m going to give a shout out to Sam Ross, as he’s been brilliant at getting things done, really friendly, very knowledgeable and extremely professional too. Well done Tilia and well done Sam, as you continue to make our house a beautiful home for us to live in 👍🏻👍🏻👍🏻👍🏻

Samuel Ross came to my property today to manage a list of snagging. Very helpful, he explained everything he had done and the next steps for anything that couldn't be done.
Thanks