Tilia Homes Reviews 

Absolutely awful company to deal with, Every excuse they can use to blame other people or blame residents as a reason they can’t sell their properties, Refuse to fix snags or find excuses not to, Landlord type repair jobs when they do get repaired. The list goes on shoddy pay the cheapest contractor. Awful company the site manager turn around shows this too.

Had a bow in the master bedroom floor which tilia refused to rectify so it has cost me over £500 to employ a carpenter and carpet fitter to resolve,
The floor was actually a snapped board that had been stuck together with expanding foam and wasn't attached to a joist, yet again another bodge done by tilia homes, just on our home that's approximately 97 issues on a house that cost almost half a million pounds to purchase and these cowboys really don't give a damn, avoid anything to do with tilia homes or risk being ripped off,
If I could share pics on here I would

Nick Stacey is always providing excellent work to rectify the builders deficiencies. Since we moved into our house he was assigned by Tiliahomes customer service to repair or rectify something which was found in the process of living in our home for the 1st year. He is always punctual, thorough and just nice to deal with!

Through out our purchase process Marilyn has been amazing. She has got a big smile a welcoming presence and is able to keep us updated throughout the process of buying our home. We miss you Marilyn and keep up the good work.

Tilia Homes was our choice of developers because of the type of design that was on offer. We had been very patient with 4 date changes from April - September. Once Jo the Customer Service Director got involved in July everything became more coordinated and communication much improved. 5 stars are allocated in the greatest part to Mark who was allocated as our “Handyman” but so much more. I’ve never come across such a professional perfectionist who worked efficiently and with ease, so many important jobs took him 1/2 day, I made him stop for a break, totally impossible for us to complete anything like that standard, ever. Eternally memorable, Mark has left his mark and, we are in awe and very grateful. Thank you

I would like to thank Rafal Buzuk , who did a fantastic job at my home today. He was professional and very thorough through out the job.

I would like to thank Robert Skibinski for resolving our leakage issue. He is such a nice person and handled it very well.

What can I say! Our experience with Ellie B. at Tilia homes Furlong Heath has been outstanding, she has been so helpful from the day we walked into the Sales office through to completion. Her advice and expertise has made the process smooth and stress free, she a credit to the company. Thank you so much Ellie we feel so grateful you gave us the time.

Stewart has carried out some jobs in our new home and the professionalism was outstanding. Could not find a fault, did a brilliant job and I highly recommend it! I can't praise enough, he deserves a rise 👏

From the very first day I visited the marketing suite, Helen M has been nothing short of outstanding. She has been incredibly helpful throughout the whole process of buying my home with Tilia Homes – always friendly, approachable, and genuinely supportive.

Her knowledge and professionalism are excellent, but what stood out most was how personable she is. She made everything feel much less stressful and was always available to answer my questions, no matter how big or small (and I had a lot of questions 😅).

Helen really went above and beyond from start to finish, and I’m so grateful for all her help. She’s a real credit to Tilia Homes, I highly recommend! 🫶

We couldn’t be happier with the service we’ve received from Simon at Kiln Grove, he has been incredibly friendly, approachable, and professional, making what could have been a stressful experience feel smooth and enjoyable. As first-time buyers, we had plenty of questions, and he was always informative, patient, and happy to explain every step of the process. His helpfulness and genuine care really put us at ease and has given us confidence throughout. We would highly recommend Simon to anyone looking to buy or sell a home — he’s fantastic!

We travelled from another location to view a completed Tilia home at Roundhouse gate, and Barbara gave us an outstanding experience. She was warm and welcoming from the start, took the time to show us around, and really listened when we explained our design and extension plans. She even went the extra mile by taking us to another house with a layout similar to what ours would be post-extension, which made it so much easier to visualise. Excellent service — professional, thoughtful, and genuinely helpful.

Stewart Sellers from Tilia Homes has been over to our property multiple times over the last 2 years for snagging work. Stewart was always very polite and friendly always happy to talk but listen too! All work that has been completed has been completed to a very high standard, super clean! He always leaves the house very tidy and is respectful of our space! Each time we have had a snagging issue we hope for Stewart! Absolute gentleman and although i hope for no more snags i do hope we cross paths again Stewart! Thank you for all your hard work.

Brian Aldridge is the second gentleman to complete some snagging work for us. Brain was super polite and happy to chat with me. The work carried out was impeccable, very happy! Everything has been left as it was and any marks made were fixed and repainted same day! Brian went above and beyond out in the pouring rain to complete the works today. We really appreciate all your hard work

I think sometimes having work done in the house can be a pain or an inconvenience but with both Stewart and Brian it didnt feel like that at all. 5 Stars!!🌟

Couldn’t recommend using Tilia homes enough. Marilyn at their Westhill site has been amazing all the way through our journey so far. Always going the extra mile to help. We always leave with a smile on our face, couldn’t have asked for anything more. We were only window shopping until Marilyn and Tilia come together to help us get our first home which we didn’t think would be affordable or be able to reach our goal anytime soon.

As first time buyers it can all seem a little scary. It has been nothing but excitement and moving forward through the whole process thanks to Marilyn and Tilia.

Ellie was really helpful with us finding our new home.

Great customer service is at the heart of Tilia Homes’ offering, and it’s being delivered with excellence by Paige Fradgley, our customer service advisor at the Kingsway Manor Site. Although we’re still in the mortgage stage, the journey so far has been nothing short of reassuring—built on honesty, genuine care, and open ears.

Paige has been consistently attentive, proactive, and transparent, making what could be a stressful process feel smooth and supported. Her communication is clear and timely, and she genuinely listens, which makes a real difference. My wife & I are always looking forwards to her WhatsApp voicenote where she updates us about the development. It’s rare to feel this level of trust and professionalism so early in the home-buying journey.

If the rest of the experience continues in this vein, we’re confident we’ll be proud to call a Tilia home our own.

Very poor service, been emailing and attempting to get in contact since 2019 (when I completed my purchase of the home when it was Kier homes). I sent and raised a formal complaint to the east team in July and haven’t had any acknowledgment back. I wouldn’t ever reccomend them as a company to buy from, the service is poor, many more house builders to choose from (ashwood, bellway, Allison homes etc) Tillia if you see this, please respond to my complaint. Ellie Ward, Spalding (kingfisher court site)

The Mastic man we had round to seal our en-suite was amazing, he did a really good job of the sealant in the shower and he did a really good job of aligning our kitchen cabinets properly. Thank you Robert Skibinski!!

Brian Aldridge, has completed numerous snags in my new build home, he is always on time, cheery faced and welcoming to the work required. He takes pride in his work and leaves the place spotless.
its refreshing to have someone who wants to do a good job come in to your home!

Thank you so much to Paige, our sales rep and all the staff that been helping us through our journey. Paige has been exceptional! She always makes sure that we feel involve in every step of the way, which we very much appreciate.
We are so excited with our new home!