Tilia Homes Reviews 

If your new home has no major issues, buying from Tilia might be fine. But if anything goes wrong, be prepared for years of chasing. We’ve had a leak in our dormer since the day we moved in, and two years later I’m still following up every single week.

Tilia often appear willing to help, but nothing actually gets done. They put up scaffolding for two months and no one ever came to fix the issue. We asked for it to be removed, which they did — only to put it back up months later claiming they finally had the parts. That scaffolding has now been up for about seven months, and still not a single person has carried out any repairs.

We even have video of a contractor going up the ladder for about 30 seconds, then reporting back that there was “nothing wrong” with the dormer — meanwhile the inside is wet, and paint is cracking and flaking onto the floor. With heavy rain and storms coming, I’m expecting it will soon start leaking onto the carpet, leaving Tilia with an even bigger problem.

At this point, with the lack of customer care and zero progress, I’d honestly prefer Tilia to issue a final response letter so I can move forward with an NHBC claim. NHBC is already aware of what’s happening and is willing to help.

I am happy with the sevices i got from Tliahomes. Sally was kind, patient , yet professional in all her interactions with me.. She communicated with me through all the different stages of the process, enabling me to make an informed choice, her communication was excellent. Yes, i will recommend Tiliahomes to my friends and relatives.
Thank you so much Sally.

Firstly weve had a brilliant service with Tilia and Ellie off all the problems we had with our move and sale very supportive and helpful and got us through to the end

Hayley supported me at Telford Saints View during Black Friday weekend. She was patient, knowledgeable, and there was nothing too big of an ask. Her attention to detail and thoroughness was appreciated and was able to talk through multiple options we had in a world new to me. She’d noted she was only 1 year in a trainee role as an apprentice and I genuinely would have believed her if she had told me she’s been there 5 years. Great work Hayley, smashing it and good luck with your end point assessment! ⭐️ superstar ⭐️

Avoid buying any leasehold flat from this dreadful company. Have had a simply terrible experience with the aftercare team and legacy manager Charlotte Sadler. She refuses to pick up the phone, instead hanging up, and does not reply to emails for months on end. Tilia Homes are the freeholder to the block of twelve flats where we live, of which there has been no operating management company for almost two years. Yet, our ongoing complaint with Tilia Homes, with Charlotte Sadler, has still not been addressed for over one year. Instead, just keep being told it is with 'their solicitors' and going around in circles. All residents of the block of flats just want to have a functioning management company and to be able to sell our flats instead of months of stress.

Had an issue with my door handle and this kind gentleman helped me at the drop of a hat… thank you Robert Skibinski!

Excellent Sales Experience — Special Thanks to Amanda
Our home-buying journey started smoothly thanks to Amanda from the sales team. She has been with us from the very beginning and played a huge role in helping us choose the right home. She patiently explained all the available options, highlighted the offers for each house type, and guided us on what would best fit our budget. Even today, she continues to respond to our queries with the same friendliness and patience.
A big thank you to Amanda for all the support throughout our purchase

Living in the Home — Honest Experience
As with any new build, we did face issues after moving in — mainly related to painting, some flooring areas, and a couple of connection and finishing problems. While these issues were a bit disappointing at first, what truly stood out was how responsive and committed the Tilia Homes customer care team has been.

Strong Customer Support & Ongoing Fixes
I genuinely appreciate the effort the customer support team is putting in. They have been working closely with us to resolve every issue as quickly as possible. Their communication has been clear, and their willingness to help has made the whole process much easier to handle

Overall Impression
Despite the initial snags, I can say we are happy with our new home. The dedication of both the sales and customer service teams — impressive and reassuring. With the fixes progressing well, we’re confident our home will reach the standard we expected.

Stewart came in got the job done in a flash & was very friendly. What more could you want really ! 10/10

I moved into what was then called Kier Homes in 2014, and I have to say, I was very pleased at first, but later on I realised that the people responsible for designing my home are idiots!

Why would someone put a radiator in the middle of the main bedroom wall? That's the only place to put your bed, but there's a radiator there!

In the master bedroom, they put the radiator on a wall that would be the only place to put a wardrobe, so now my clothes are very warm, but the room is cold, as my wardrobe is right in front of it!

I believe experience is a wonderful thing, and no university degree, can override experience. If these designers had experienced living and raising children in a home, they would not have made such fundamental mistakes.

To build a house that is fit for purpose, one has to understand how every decision affects the home owner/resident. This comes with experience.

I did notice after moving in, that many of the staff were young people, with no idea about actually living in those homes.

It takes an senior member to build a successful house. Maybe they should employ more senior members of staff, to get the build right.

Their houses look great on first viewing, but once you move in, the cracks start to appear, and if you fail to notice the mistakes when they attend their yearly visit, you're stuck with the problem, unless you pay to correct it.

And where is the storage that a family of 3 would require? Nowhere to be seen! So sad :(

We recently purchased a villa at Tilia Homes’ Verdant Rise development, and the entire experience has been outstanding. The quality of the homes and the peaceful surroundings immediately impressed us, but what truly made the process exceptional was the support we received from Amanda, the Development Sales Executive.
Amanda has been incredibly helpful from start to finish—professional, knowledgeable, and always willing to go the extra mile. She guided us through every step with patience and clarity, making the purchase process smooth and stress-free.
We’re delighted with our new villa and highly recommend Tilia Homes Verdant Rise, especially for the excellent service provided by Amanda.

Tilia homes are fantastic! Thanks so much to Amanda and team for all the help and support towards getting our new home!

Ellie was excellent. We had regular updates and appointments at different stages and nothing was too much trouble.

Stewart and craig was called to repair a badly bodged gate that another compnay had bodged both was pleasent polite and did an amazing job with replacing the whole gate thank you to both of you

We were lucky enough to find a stock plot on a Tilia site in Norwich and the site team from day 1 have been very helpful. Communication has been clear and we were able to arrange appointments and further viewings very easily. Ellie was very responsive throughout our purchase and we would not hesitate to recommend Tilia to others based on our experience.

Following the snagging report I also must highlight the good standard of build quality compared with what you can see online.

Overall a very positive experience for us.

Excellent service from Rafal Buzuk. Very professional, kept everything clean and work was above my expectations. This is someone that really makes a company look amazing. Tilia are great but people like rafal make the company amazing.

I had a very bad experience with Tilia homes at Aston Grange Longridge. The quality of the home is week the kitchen cupboards where very inferior cracking off within few months the carpets where getting loose. Overall home quality very poor.

I was very impressed with the service provided by Rafal Buzuk. He is extremely professional, and pays great attention to detail. Every part of his work was done carefully and thoroughly, and he made sure everything was perfect before finishing. He also has a very pleasant attitude and excellent manners. I feel very lucky to have had him assigned to fix the issue at my home.

If I could put no stars I would, Tilia are unreliable, untrustworthy and liars. They do not care for the Environment and completely ignore planning regulations running roughshod over residents.

Irene K

Robert Skibinski was fantastic, he replaced our kitchen units that were damaged. He was so tidy and cleared up really well.

Tilia have been superb from start to finish. Cannot fault them. Today we had a Tilia operative - Rafal Buzuk come round to finish off cosmetic work to our front door. He did a brilliant job. We both found him to be very personable and a credit to Tilia. Thank you.