Great trike, but..
I received our trike in February, the package was a mess, big holes on one side and several small one around the whole crate. I have no doubts that the trike was either dropped from the back of a truck or fell off a dock. When I got all the cardboard off, the inside of the box was a mess, my front disc brake was warped from the impact, I was able to fix it with a channel lock pliers, the left fender was dented, Tini finally replaced it but it took a few weeks. But, other than all that the trike frame and the rest of the components were in good shape, no scratches on the frame, physically it was good except for the disc and fender. For the most part customer service was good, technical support not so much. I have a question about the specs on the controller and as yet not even received an acknowledgement on my request. Those questions I asked in March. If you have serious "component" questions you will probably not get an answer. General questions and adjustment questions you will usually get an answer within 2 days or overnight, I had a rep whose name is Nancy and she has been amazing!
Now, as far as how the trike rides, it's great, however, I have had to adjust the derailer, bleed the brakes, and recenter the disc pads, but once I got all that in order, the trike has been great, just passed 165 miles! It's very comfortable, especially with the back rest. The handlebars can be adjusted in so many ways, it's so easy to get a comfortable ride.
In conclusion, the trike is great, once you work a few bugs out, just minor adjustments. If you order parts, expect at least 2 weeks to receive them. Customer service is great for non-technical questions, tech questions you may or may not get an answer. Most of my damage issues were most likely due to the carrier mishandling the crate, customer service did tell me they had been receiving a lot of complaints about carrier damage. Despite my challenges, I would still recommend the trike.
1 februari 2026
Review zonder uitnodiging