Tiny Explorers Rentals Reviews 1.781

TrustScore 4.5 uit 5

4,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Very impressed with this company. Communication was great, the item came in plenty of time for our holiday. It was super clean and I felt the loan item was very reasonably priced! Will definitely... Toon meer

Beoordeeld met 5 van de 5 sterren

A very slick service. The delivery and returns are already sorted, making it easy. We loved using the Joolz Aer+ to race around London during the Marathon. It was swift to navigate and folded small... Toon meer

Beoordeeld met 5 van de 5 sterren

So impressed with Tiny Explorers. We rented two strollers for a holiday and they were both immaculate and even arrived a day early. The WhatsApp feature was so so helpful when I had questions. Couldn’... Toon meer

Beoordeeld met 5 van de 5 sterren

Very easy process to book, receive & return! We hired a bouncer and it was in great condition and so helpful for our trip - will definitely use Tiny Explorers next time we visit the UK 😊

Bedrijfsgegevens

  1. Reisbureau

Geschreven door het bedrijf

The UK's No1 Children's Hire Equipment business, specialising in stroller rentals such as the Stokke Yo-yo, Bugaboo Butterfly & Joolz Aer. As seen on Dragons Den. UK wide next day delivery. Same day delivery in London. We also offer car seat rental. We pride ourselves in offering great customer service, please contact us via email info@tinyexplorers.co.uk if you wish to discuss any issues.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 32% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Terrible customer service

The product delivered was not as shown in the pictures and description. When I raised this with customer service they were extremely rude and dismissive, would not recommend Tiny Explorers as a service.

11 april 2026
Beoordeeld met 5 van de 5 sterren

Very impressed with this company!

Very impressed with this company. Communication was great, the item came in plenty of time for our holiday. It was super clean and I felt the loan item was very reasonably priced!

Will definitely be using tiny explorers again for future travel.

22 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company

Great company. Really easy to use and very efficient. Planepal was great for my Son on our holiday to Orlando. Returning the product was easy also. Would certainly use them again

26 maart 2026
Beoordeeld met 2 van de 5 sterren

Wanted proof of address - shady

I rented a snoo bassinet

Pros:
* was well packaged, and shipped exactly on the date specified, and the crib was clean and in excellent condition.
* pickup was easy and straightforward and they organised all the admin.

Cons:
* They wanted proof of address (a water bill) and ID (I gave them my driving license). To me this seems completely unnecessary for a 30day rental costing ~£100. If they were worried about theft risk they could have held a deposit. They refused to engage in conversations about what this information might be used for, and were very blunt that this information would be required or the rental wouldn’t ship. This is a completely unreasonable policy that should be dropped ASAP. Competitors like Baboodle (who I have also used) do not ask for this information and have friendlier customer support.

1 april 2026
Review zonder uitnodiging
Logo Tiny Explorers Rentals

Antwoord van Tiny Explorers Rentals

Thank you for your feedback — we’re really pleased to hear that you found the crib to be in excellent condition, well packaged, and that the collection process ran smoothly.

We would, however, like to address your concerns regarding ID and proof of address. For certain higher-risk rentals, we are required to carry out additional verification checks as part of our safeguarding, fraud prevention, and insurance obligations. In this instance, there were a few indicators that meant these checks were necessary — including this being a short-term rental of a longer-term use product, and a mismatch between the billing and delivery address (albeit both within the UK). These are standard risk flags across the rental industry, and in such cases we are required to request supporting ID.

This approach is not unique to us. For example, Baboodle also states within their FAQs that identification may be requested for higher-risk rentals.

We also make this requirement very clear in our Terms & Conditions, which are presented at checkout and must be agreed to before placing an order. By proceeding with the booking, you confirmed that you had read and understood these terms.

We fully appreciate that this may not have aligned with your expectations, and we’re always looking to improve how we communicate these requirements. However, given that this policy is both standard industry practice, required by our insurers, and clearly communicated in advance, we do feel that the rating is somewhat unfair in this context.

That said, we do value your feedback and will continue to review how we apply and explain these checks to ensure the best possible customer experience.

Beoordeeld met 5 van de 5 sterren

Super easy to hire and return

Super easy to hire and return, competitive pricing and product was in great condition. I have already recommended to friends and will definitely use again for a long haul flight.

8 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible customer service - do not use rentals

Terrible customer service. We recently hired two inflatable flyaway beds for a long haul flight with our children. We checked the beds on arrival as instructed and despite showing many signs of wear, seemed to work. On our outbound flight, one inflatable deflated after two hours of use. On our return flight both beds deflated and we had to spend a 12hr flight with our children trying to sleep on our laps. Having contacted tiny explorer for support and compensation they are refusing to help. DO NOT USE THIS RENTAL SERVICE

4 mei 2026
Review zonder uitnodiging
Logo Tiny Explorers Rentals

Antwoord van Tiny Explorers Rentals

Thank you for your feedback. We’re very sorry to hear about your experience during your travels — we absolutely understand how stressful that must have been, particularly on a long-haul flight with children.

However, we would like to clarify a few important points. You confirmed to us that both beds were functioning correctly on arrival and that they remained fully inflated during the mandatory overnight test period. You also advised that the beds performed as expected on your outbound flight, with only one bed deflating after several hours of use.

Based on this, the items were in working condition when received and when initially used. Unfortunately, this strongly suggests that the damage occurred during use rather than being a fault present at dispatch.

We also make it very clear within the product listing and booking process that all items must be fully tested prior to departure so that any issues can be identified and resolved before travel. This is a mandatory requirement, and all customers must confirm they have read and understood this by ticking a checkbox at checkout.

Given that the beds passed the initial testing and were working at the start of your journey, we are unable to attribute the issue to a fault with the products supplied, and therefore cannot offer compensation in this instance.

That said, we do genuinely regret that your experience did not meet expectations and appreciate you taking the time to share your feedback.

Beoordeeld met 5 van de 5 sterren

Everything was perfect from start to…

Everything was perfect from start to finish. It was really easy to get in touch with customer service, as I wanted to add a few more items to my order, and they were so helpful. The pram arrived promptly, and the returns process was easy. I’ll definitely use them again.

19 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A very slick service

A very slick service. The delivery and returns are already sorted, making it easy.
We loved using the Joolz Aer+ to race around London during the Marathon. It was swift to navigate and folded small! We will be using this business again in a few weeks when we head away on holiday.
Thank you so much!

22 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Convenient & well-priced

Very easy process to book, receive & return! We hired a bouncer and it was in great condition and so helpful for our trip - will definitely use Tiny Explorers next time we visit the UK 😊

1 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This was such a great service

This was such a great service! We hired the yoyo for a holiday and it was the best thing we brought with us! Made the trip so much easier and our baby loved the pram. It was so easy getting it dropped off and sending it back too, would definitely recommend.

28 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience!

The company was very communicative and quick to respond to a support question. The rented items were well maintained and the whole thing was very convenient. I’m glad such a service exists!

23 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tiny Explorers was a life saver

Tiny Explorers was a life saver. Item arrived the next day in time for our flight and worked perfectly. Our boy slept 10 hours overnight on both flights. I wish they made them for adults. Returns were easy and the team were incredibly responsive with customer support. Would absolutely use them again.

15 april 2026
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer