Hi Pippa!
Firstly, we're so sorry this was your experience. Reading your review genuinely really saddens us, as Tiny Travelship has been one of the most important things in mine and Frankie's lives for 4 years (alongside our own children!), and it's the complete opposite of the service we always strive to provide.
Around the time you got in touch, we actually made the difficult decision to temporarily pause Tiny Travel Agency while we made some significant improvements behind the scenes. Unfortunately, it sounds as though your enquiry fell during that period, and we're incredibly sorry that we let you down.
The good news is that Tiny Travel Agency is now back, and we've more than tripled the size of our team so we're able to give every family the level of care, communication and personal service they deserve - to match the standard of information and advice we provide across both the website and Instagram, which I am thrilled to hear you find useful!
Again, I am so sorry we didn't live up to that same standard when it came to our agency service - and I can promise you, it is something we very actively acted upon.
Thank you for taking the time to leave your feedback. If you ever need holiday help, we'd love the opportunity to restore your faith in us - you're always more than welcome to slide into our DMs with any questions!
Becky & the Tiny Travelship team xx