Brilliant service from Timothy who I contacted initially enquiring about the warranty cover, he handles everything very efficiently and was very patient. I dealt with Karen with whom I took the cover... Toon meer
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Lees wat reviewers zeggen
Rachel went above and beyond to get to the bottom of my enquiry/issue. Not only did she save my bank account she also saved my worries. Customer service was brilliant 5* - a credit to your team!!... Toon meer
Talking to Marie at TMO she explained what parts had to be repaired and how much it would cost and how much of it would be covered by the warrenty. She was a pleasure to talk to very pleasant and pr... Toon meer
Very good start to finish. Delt with a guy called Luke when I was a little bit stressed but he handled it brilliantly called me back to confirm my claim had been authorised after saying he would.... Toon meer
Bedrijfsgegevens
Over TMO - The Motoring Organisation
Geschreven door het bedrijf
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Contactgegevens
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Verenigd Koninkrijk
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Uitstekend
441 reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Flip of a coin and massive help from Rachael
Although I was disappointed that my claim was rejected, the experience was still positive because the company handled the situation honestly and transparently. Rachael took the time to explain that the claim was similar to a previous one that had already been honoured, which I wasn’t aware of. I’m grateful for the clear communication and the genuine help provided throughout. this now has been resolved through Rachael that she related to the situation and I understanding grateful to her and the company at a stage I was disappointed to now flip the coin and so grateful I am still continuing with this cover.
18 december 2025
Review zonder uitnodiging
Antwoord van TMO - The Motoring Organisation
Thank you for taking the time to leave such a thoughtful review and for still rating us 4 stars, which we genuinely appreciate.
While we understand how disappointing it can be when a claim cannot be approved, we’re really pleased that you recognised the honesty, transparency, and care shown throughout the process. Rachel takes great pride in ensuring customers fully understand decisions made, and it’s encouraging to hear that her clear explanations and empathy helped turn what initially felt like a negative experience into a positive one.
Thank you again for your understanding and for continuing with your policy. We’re always here to help should you need us in the future.
Amazing customer service
Great customer service, wasn't let down once and they made my thoughts feel listened to
18 december 2025
Review zonder uitnodiging
Warranty Gold cover
5 stars!
Great customer service & communication!
Warranty claim dealt with very smoothly and quickly, from first call 4 days later refund recieved!
Very impressed, very happy customer!
16 december 2025
Review zonder uitnodiging
Dealt with my claim well
Dealt with my claim well. Good communication from the company.
18 december 2025
Review zonder uitnodiging
Easy to set a policy up with everything…
Easy to set a policy up with everything explained in detail.
18 december 2025
Review zonder uitnodiging
Siobhan was great
Siobhan was great, clear i formation on the updates provided. Great atitude!
15 december 2025
Review zonder uitnodiging
Car Problem
My problem with my car was dealt with quickly and easily and I was kept aware of what was happening, the operative I spoke to on both occasions was very polite and friendly
10 december 2025
Review zonder uitnodiging
Yet again a timely response to my…
Yet again a timely response to my claim. Thank you
15 december 2025
Review zonder uitnodiging
this has got to be the fastest claim…
this has got to be the fastest claim ever all thanks to your hard working team, massive thanks to mollie who progressed the claim quickly and each member of staff i spoken too was ever so polite, thanks again ❤️
15 december 2025
Review zonder uitnodiging
Very helpful and good communication
15 december 2025
Review zonder uitnodiging
Mollie made everything clear and…
Mollie made everything clear and understanding, it was a pleasure dealing with her
12 december 2025
Review zonder uitnodiging
5 stars for Luke.
Luke was amazing start to finish, made what I expected to be difficult into an easy process especially when the claim was for my mum.
11 december 2025
Review zonder uitnodiging
Excellent customer service from Tim
Excellent customer service from Tim. So helpful and informative sorted out cover out promptly. Would recommend to everyine
10 december 2025
Review zonder uitnodiging
Excellent service
They explained everything in easy to follow instructions , I would recommend them to anyone else wanting to get a policy.
8 december 2025
Review zonder uitnodiging
Best Warranty around...
Luke was very helpful in taking me through the claim process from start to finish. Taking out the warranty was one of my best decisions I have made especiallywhen it comes to covering issues. It has definitely made, making my motoring worry free.
Thanks again
8 december 2025
Review zonder uitnodiging
Car repair
She was very polite and explained everything so well great service
8 december 2025
Review zonder uitnodiging
Really good customer service
Really good customer service. Phone answered promptly and claim was dealt with efficiently.
8 december 2025
Review zonder uitnodiging
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