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TMO - The Motoring Organisation Reviews 440

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TrustScore 4.5 uit 5

4,6

Autoreparatie en -onderhoud
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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Brilliant service from Timothy who I contacted initially enquiring about the warranty cover, he handles everything very efficiently and was very patient. I dealt with Karen with whom I took the cover... Toon meer

Beoordeeld met 5 van de 5 sterren

Rachel went above and beyond to get to the bottom of my enquiry/issue. Not only did she save my bank account she also saved my worries. Customer service was brilliant 5* - a credit to your team!!... Toon meer

Beoordeeld met 5 van de 5 sterren

Talking to Marie at TMO she explained what parts had to be repaired and how much it would cost and how much of it would be covered by the warrenty. She was a pleasure to talk to very pleasant and pr... Toon meer

Beoordeeld met 5 van de 5 sterren

Very good start to finish. Delt with a guy called Luke when I was a little bit stressed but he handled it brilliantly called me back to confirm my claim had been authorised after saying he would.... Toon meer

Bedrijfsgegevens

  1. Autoreparatie en -onderhoud
  2. Verzekeringsmakelaar

Over TMO - The Motoring Organisation

Geschreven door het bedrijf

The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.

Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:

• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses

These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.

In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.

Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.

We pride ourselves on:

• Great Service
• Transparency
• Integrity

As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.

At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

440 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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Beoordeeld met 5 van de 5 sterren

Hi I gave my review 5 stars because I…

Hi I gave my review 5 stars because I was talking to Tim that put me in the right direction my warranty Inc was coming to the end and Tim explained everything to me that I needed to know he was very helpful polit it was like talking to a family member he put me at ease sometimes when you are talking to insurance people they can talk to fast and you can't take everything in but not with Tim it was a pleasure to talk to him God bless him thank you very much for today x

29 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Saviour of Christmas

Clear communication and a seemingly genuine desire to provide a helpful, positive solution. Luke explained the situation woth my warranty claim professionally and effectively giving confidence that a positive effective resolution was available. Thank you!!

18 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The Motoring Organisation warranty is…

The Motoring Organisation warranty is worthless. They dismiss claims by defining every issue as "wear and tear" which is, no surprise, excluded under the policy. This is despite sudden engine failure being included. They always call and never reply in writing. I am currently disputing a claim rejection and will refer to the Motoring Ombudsman if it is not resolved. I suspect they assume most claimants will be too busy to have time to dispute. Save your time and money by avoiding this company.

22 december 2025
Review zonder uitnodiging
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Antwoord van TMO - The Motoring Organisation

Dear Mr Hatton,

We’re sorry to read your review and appreciate the opportunity to clarify the position for other readers.

Your claim was not declined on the basis of “wear and tear”. The decision was reached following an independent engineer’s inspection, which identified a number of adverse conditions through diagnostic and health checks rather than evidence of a single sudden mechanical failure. These findings indicate that the issues present had developed over time, with secondary effects occurring as a result.

Warranty cover is intended to respond to sudden and unforeseen failures. Where independent evidence shows deterioration or fault conditions that have existed prior to breakdown, or where damage is consequential, we are required to apply the policy terms as written.

We do not discourage customers from challenging decisions. On the contrary, where a customer remains dissatisfied after receiving a full written complaint response, we actively support escalation to The Motor Ombudsman, who can independently review both the technical evidence and our handling of the claim. This is often the most appropriate next step where there is a difference of opinion.

A formal written complaint response is currently being prepared and will be issued shortly, setting out the findings, the basis of the decision, and your escalation rights in full.

We aim to act fairly, transparently, and consistently for all customers, and decisions are based on independent technical evidence rather than assumption or convenience.

TMO

Beoordeeld met 5 van de 5 sterren

Great service

Great service , really helpful, quick response to the garage and my car was fixed promptly.

22 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tim from customer service was very…

Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions were presented in a simple and honest way, and he answered all our questions without any pressure. The whole experience was smooth and pleasant. We really appreciate his help and would definitely recommend Tim.

18 december 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Flip of a coin and massive help from Rachael

Although I was disappointed that my claim was rejected, the experience was still positive because the company handled the situation honestly and transparently. Rachael took the time to explain that the claim was similar to a previous one that had already been honoured, which I wasn’t aware of. I’m grateful for the clear communication and the genuine help provided throughout. this now has been resolved through Rachael that she related to the situation and I understanding grateful to her and the company at a stage I was disappointed to now flip the coin and so grateful I am still continuing with this cover.

18 december 2025
Review zonder uitnodiging
Logo TMO - The Motoring Organisation

Antwoord van TMO - The Motoring Organisation

Thank you for taking the time to leave such a thoughtful review and for still rating us 4 stars, which we genuinely appreciate.

While we understand how disappointing it can be when a claim cannot be approved, we’re really pleased that you recognised the honesty, transparency, and care shown throughout the process. Rachel takes great pride in ensuring customers fully understand decisions made, and it’s encouraging to hear that her clear explanations and empathy helped turn what initially felt like a negative experience into a positive one.

Thank you again for your understanding and for continuing with your policy. We’re always here to help should you need us in the future.

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