Brilliant service from Timothy who I contacted initially enquiring about the warranty cover, he handles everything very efficiently and was very patient. I dealt with Karen with whom I took the cover... Toon meer
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Rachel went above and beyond to get to the bottom of my enquiry/issue. Not only did she save my bank account she also saved my worries. Customer service was brilliant 5* - a credit to your team!!... Toon meer
Talking to Marie at TMO she explained what parts had to be repaired and how much it would cost and how much of it would be covered by the warrenty. She was a pleasure to talk to very pleasant and pr... Toon meer
Very good start to finish. Delt with a guy called Luke when I was a little bit stressed but he handled it brilliantly called me back to confirm my claim had been authorised after saying he would.... Toon meer
Bedrijfsgegevens
Over TMO - The Motoring Organisation
Geschreven door het bedrijf
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Contactgegevens
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Verenigd Koninkrijk
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Uitstekend
440 reviews
Geen gegevens bekend over review-uitnodigingen
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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First class service, result and staff
1 First class service
2 First class result
3 First class staff - Maria and Mark are a huge credit to the organisation
4 maart 2026
Review zonder uitnodiging
My experience with Mollie has been…
My experience with Mollie has been pleasant, no issues up to now
2 maart 2026
Review zonder uitnodiging
Maria sorted my claim extremely quickly…
Maria sorted my claim extremely quickly and even gave me a follow up update to let me know that everyone had been notified and what the next steps were. Very polite, very professional, thank you Maria.
3 maart 2026
Review zonder uitnodiging
Really helpful advice when I first…
Really helpful advice when I first phoned up. I really felt as if the company wanted to help me. Once the work was carried out I received the appropriate compensation quickly. Very impressed.
6 januari 2026
Review zonder uitnodiging
Excellent service from TMO
Excellent service from TMO, everyone I spoke to on the phone was courteous and polite. My claim was handled promptly and efficiently and paid out unbelievably quickly. Can’t fault the service.
16 januari 2026
Review zonder uitnodiging
The staff were extremely helpful and…
The staff were extremely helpful and kept me appraised of progress throughout the process, liaising with the garage as well. Very happy with their service.
16 januari 2026
Review zonder uitnodiging
Very helpful and efficient service…
Very helpful and efficient service throughout and I was kept in the loop about everything. They were very understanding about the inconvenience being caused, and pushed to get things resolved asap which was very much appreciated.
16 januari 2026
Review zonder uitnodiging
Maria - excellent.
Maria was excellent. Very efficient, helpful and professional. A credit to the company.
15 januari 2026
Review zonder uitnodiging
Operative was very polite and helpful
Operative was very polite and helpful. Checked my details before proceeding and gave clear information regarding next steps
14 januari 2026
Review zonder uitnodiging
Great communication
Great communication, very pleasant and easy to deal with, sorted everything out with no problems. 10 out of 10 from me.
14 januari 2026
Review zonder uitnodiging
The lady was so nice and polite helped…
The lady was so nice and polite helped and replied within minutes
14 januari 2026
Review zonder uitnodiging
All round good old fashioned service
14 januari 2026
Review zonder uitnodiging
Although there was a glitch with our…
Although there was a glitch with our claim, everyone I spoke with were very friendly yet professional. A special mention for Andrew who sorted the problem quickly.
14 januari 2026
Review zonder uitnodiging
Very helpful
Very helpful, they worked hard to quickly resolve and help me with the issues I had.
I would definitely recommend.
13 januari 2026
Review zonder uitnodiging
Very happy…
My claim was dealt with quickly and efficiently. Given that the relevant dealerships were quoting minimum 3 to 4 weeks before even looking at it, I was able to take it to a reputable local garage. Everything sorted between TMO and the garage. TMO kept me informed Very happy.
12 januari 2026
Review zonder uitnodiging
Great service
Great service! You only know how good a warranty company is when you need to claim…. I did and the eligibility wasn’t clear, they used fault codes to establish the position and paid the entire bill. Very clear on how to proceed got from reporting the analysis to pay in two hours.
9 januari 2026
Review zonder uitnodiging
Excellent service
My email claim for the repair on my BMW was dealt with the same day by a phone call from a very polite and helpful lady. I should receive the agreed sum in a weeks time!
8 januari 2026
Review zonder uitnodiging
Charlotte was extremely efficient and…
Charlotte was extremely efficient and approved my claim within a very short period of time
8 januari 2026
Review zonder uitnodiging
Excellent service
The insurance agent was very kind and professional. He explained everything clearly and in detail, making sure I understood all the terms. He also presented different options and helped me choose the one that best suited my needs. Excellent service and a very positive experience.
8 januari 2026
Review zonder uitnodiging
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