TMO - The Motoring Organisation Reviews 432

Rachael was very very helpful sorting my warranty claim Superb

James was great at helping me renew my aftercare, he was clear and insightful on everything and was open to any questions, it was relatively quick and easy over the phone and he gave me a few different options of aftercare to choose from explaining them all in detail, everyone at the TMO have been extremely helpful, wether on a claim I’ve done or for this instance, renewing my aftercare. Would highly recommend.

I found Luke to be very friendly and helpful person , he done exactly what he said he would ,with contacting the garage and myself and later ringing me back to say it was all sorted. I would recommend this company to anyone looking for warranty .

James (sales rep) was patient, attentive and informative. Took time to answer my questions and was honest when knowledge of subject matters was insufficient, seeking guidance from others and internal documentation.

He made the process to renew easy a d straightforward. Thank you

The company were excellent at getting my car booked in on the warranty.
They sorted a garage to look and diagnose the fault the very next day .
Garage was only a
7 miles away from my home.
Garage did the testing and confirmation was received by TMO on the same day.
Great response from warranty provider and garage ,
Could not be happier with the service provided.

Fast, efficient and helpful experience. Both Luke & Charlotte were very easy to deal with and gave clear information and explanation of the process. Would recommend The Motoring Organisation.

Excellent service

The customer service from Becca , Mollie & Charlotte was excellent. I was kept up to date at all times during the process.

Quick and straightforward

Mollie was very Professional and prompt in dealing with my query. Nice and Easy resolved quickly hassle free.Highly recommend TMO.

Thanks Mollie

I bought a car recently with a parasitic drain on the battery. I contacted TMO, to have the car looked at, under the warranty. I dealt with three ladies, Maria, Charlotte and Becca. They dealt with my claim very efficiently and paid the repairer directly. Thankyou for your excellent customer service.

The whole team is a excellent
Reminder of how Customers service should be ,
Every one is so polite and helpful.
But on top position goes to
Mollie , such care

Polite. Friendly. Shared clear and concise information.

I dealt with a gentleman called Tim, he was very helpful and professional, answered all my questions and queries, gave me absolute confidence and piece of mind to enter into the plan that the service can offer 👍😊

Warranty not worth the paper it’s written on. Claim for new timing belt refused on the basis of wear and tear. This is despite confirmation reports from two independent garages (one of whom carried out the repair) that the failure was not the result of wear and tear but by A and B camshaft actuators. Jaguar also confirmed timing chains should last the lifetime of the engine. Company has acted in bad faith and shocking communication. Highly recommend not going anywhere near this company.

Further to the response from TMO, I would be interested in understanding your rationale behind ignoring the written evidence of two garages stating it it was not wear and tear? And why it took you two months to the day to respond to my issue despite having no intention of paying contrary to all the evidence?

Great company a man called Tim was the gentleman what was dealing with me couldn’t be more helpful he was explains and breaking down all my perks of my policy he helped me set up a new policy quickly and efficiently
Top man

Siobhan contacted me regarding my warranty on my faulty reverse parking camera. She was straight forward, quick and polite

Becca provided an excellent level of service from the very beginning. She was professional, friendly, and genuinely helpful throughout the whole process. What really stood out was that instead of simply telling me my claim would be looked into and that someone would get back to me, she actually asked me to stay on the phone while she personally worked on putting the claim through there and then.

She kept me updated while sorting everything out, which gave me real confidence that the issue was being actively handled rather than just passed along. That level of customer care is rare these days and made the whole experience far less stressful.

Service like this genuinely makes the monthly subscription feel worthwhile. A big thank you to Becca for going above and beyond.
Opeyemi .

Impressed that Siobhan took the time to phone me whilst the work was being carried out on my car to confirm that the works carried where still under warranty

Rachel has been very thorough and honest with me throughout. I have had worries about my claim not being accepted, but she has helped me every step.