Rachel went above and beyond to get to the bottom of my enquiry/issue. Not only did she save my bank account she also saved my worries. Customer service was brilliant 5* - a credit to your team!!... Toon meer
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Lees wat reviewers zeggen
I spoke to Luke on the phone regarding an issue I had with my car's cooling system. Whilst resolving the issue, he and his colleague Laura went he extra mile in extending my policy cover as some aspec... Toon meer
I called to enquire about reimbursement for work that was being carried out on my electric mini while it was in the garage. My call was answered straight away and I was directed to ask the garage to c... Toon meer
Rachel looked after me from start to finish, ensuring a smooth experience throughout. Exercised professional curiosity with great strength, not over promising, but clearly supportive and reas... Toon meer
Bedrijfsgegevens
Over TMO - The Motoring Organisation
Geschreven door het bedrijf
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Contactgegevens
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Verenigd Koninkrijk
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Uitstekend
432 reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Charlotte and Siobhan have been really…
Charlotte and Siobhan have been really great in helping me with my claim ! Was a bit worried about everything as you can imagine but they made the process very easy for me and kept me informed throughout !
14 mei 2026
Review zonder uitnodiging
Maria was very easy to deal with
Maria was very easy to deal with. Explained everything really well. From calling first thing today (13thMay) everything has been sorted. Great customer service!!
13 mei 2026
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Timothy was absolutely outstanding
Timothy was absolutely outstanding. Best customer service anyone could ask for . He was polite and explained everything with no rush . Thank you
13 mei 2026
Review zonder uitnodiging
Great service
Great service, big shout out to Mollie who has been amazing to deal with.
13 mei 2026
Review zonder uitnodiging
Siobhan and all at TMO have been…
Siobhan and all at TMO have been stupendous in their help. Made the claim so easy to deal with. Thank you!
13 mei 2026
Review zonder uitnodiging
Great customer service from Charlotte…
Great customer service from Charlotte and Siobhan, car booked in claim all signed off very chatty and helpful
12 mei 2026
Review zonder uitnodiging
The service I received is excellent
The service I received is excellent, 5 stars all around.
The customer service person ( Rachel ) is a complete star with helping from first call to talk about my options to helping find the garage, then easing the hassle off the claim and also keeping my updated with the repair /claim . Thank you ⭐️⭐️⭐️⭐️⭐️
12 mei 2026
Review zonder uitnodiging
I would not take out a warranty from…
I would not take out a warranty from this company ever again. The service is shocking and they refuse to pay for repairs. Warranty not worth the paper it’s written on,
11 mei 2026
Review zonder uitnodiging
Antwoord van TMO - The Motoring Organisation
Dear Wendy,
We’re sorry to read your comments and naturally take feedback like this seriously.
However, despite carrying out a thorough search using the information provided separately, we’ve unfortunately been unable to locate any active or historic policy matching your details, which means we’re currently unable to investigate the concerns raised or verify the circumstances referenced in your review.
We would never refuse a valid claim without explanation or assessment, and where claims fall outside of cover, we always provide the reasoning and supporting terms in writing.
If you believe your review relates to a product held with us, please feel free to contact our customer support team directly with your policy number, vehicle registration, or any alternative details so we can try to assist further.
TMO
The customer support team are quite…
The customer support team are quite good and my claim was successful but it’s a long, complicated, time consuming process and the courtesy car conditions are almost impossible to meet for most claims which I didn’t realise when I was sold the warranty so I had to get a hire car for a few days.
19 maart 2026
Review zonder uitnodiging
Rachel was really helpful
Rachel was really helpful, prompt in her responses and explained everything really clearly. Thank you for your support!
1 mei 2026
Review zonder uitnodiging
Amazing service!
Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval,
People said to me " wouldn't bother with extendended warranty, not worth it, too much hassle to deal with, dont want to provide the service youve paid for"
Well.... The motoring organisation have proved these people wrong, i cant thank them enough for the superb service they give! The awards they win speak for themselves.
great company, superb customer service and great staff!
Many thanks again TMO,
Regards,
Chris McCarthy
1 mei 2026
Review zonder uitnodiging
Fast
Fast, efficient and professional.
I was very impressed with the customer service.
1 mei 2026
Review zonder uitnodiging
Warranty approved in no time.
When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO that received that my claim had been approved. This was a quick turnaround!
1 mei 2026
Review zonder uitnodiging
Starting a warranty claim with TMO…
When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process would be smooth and hassle free. I'm grateful to her and hope that the other end of the process (payment) ends up being just as stress-free!
1 mei 2026
Review zonder uitnodiging
Sorry it’s late
Sorry it’s late. Luke did a good job and got me more authorised for my claim. Paul
27 april 2026
Review zonder uitnodiging
Tim was very excellent and he took his…
Tim was very excellent and he took his time to explain everything to me
28 april 2026
Review zonder uitnodiging
Very helpful and quick response
Rachel was very helpful in getting my claim information, and giving me the help in finding the right claim. Very good at explaining what was required and very quick and helpful.
24 april 2026
Review zonder uitnodiging
Great service and the claim was…
Great service and the claim was authorised and dealt with very quickly
17 april 2026
Review zonder uitnodiging
The call handlers Mollie and Maria…
The call handlers Mollie and Maria ensured they got all the information needed in one call, they then promised to update me on the decision on the claim, I was updated just a few hours later which was very quick. mollie and Maria both made the process quick, thorough and painless, as a result of the way Mollie and Maria handled the whole process I would definitely recommend TMO to everyone
24 april 2026
Review zonder uitnodiging
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