Rachel went above and beyond to get to the bottom of my enquiry/issue. Not only did she save my bank account she also saved my worries. Customer service was brilliant 5* - a credit to your team!!... Toon meer
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Lees wat reviewers zeggen
I spoke to Luke on the phone regarding an issue I had with my car's cooling system. Whilst resolving the issue, he and his colleague Laura went he extra mile in extending my policy cover as some aspec... Toon meer
I called to enquire about reimbursement for work that was being carried out on my electric mini while it was in the garage. My call was answered straight away and I was directed to ask the garage to c... Toon meer
Rachel looked after me from start to finish, ensuring a smooth experience throughout. Exercised professional curiosity with great strength, not over promising, but clearly supportive and reas... Toon meer
Bedrijfsgegevens
Over TMO - The Motoring Organisation
Geschreven door het bedrijf
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Contactgegevens
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Verenigd Koninkrijk
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Uitstekend
432 reviews
Geen gegevens bekend over review-uitnodigingen
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service thank you
23 april 2026
Review zonder uitnodiging
Rachel was super helpful and very…
Rachel was super helpful and very informative, would definitely recommend the warranty based on this experience!
20 april 2026
Review zonder uitnodiging
Rachel was very helpful!!!
23 april 2026
Review zonder uitnodiging
Luke was very helpful
Luke was very helpful, service was quick and efficient. Good customer service and my claim was approved in no time. I am very happy with my experience with TMO so far
22 april 2026
Review zonder uitnodiging
Charlotte made the experience very…
Charlotte made the experience very simple asking the relevant questions and explaining why they were in contact .
22 april 2026
Review zonder uitnodiging
Rachel was polite and professional on…
Rachel was polite and professional on the call.
21 april 2026
Review zonder uitnodiging
Sell a warranty on a car that no garage…
Sell a warranty on a car that no garage in their network will accept a booking for, so essentially the warranty is not worth the apart it’s written on, customer service on this matter is shocking. Car is 2020 Range Rover
Avoid both TMO and Range Rover at all costs
20 april 2026
Review zonder uitnodiging
Antwoord van TMO - The Motoring Organisation
Hi,
We understand your frustration, but it’s important to be clear about where the issue sits.
We have a robust, established repair network made up of thousands of independent garages nationwide. This works effectively for the vast majority of vehicles we support every day.
However, your chosen vehicle is a very different proposition for garage. Across the industry, these vehicles are well known for being time-intensive, and often less commercially viable for independent garages to take on. As a result, many repairers choose not to work on them, or significantly limit availability due to demand, tooling requirements, and the risk of extended workshop time.
That’s not something we control, and it isn’t a reflection of our service or our network. Tt’s a direct consequence of the type of vehicle involved and the realities of the high demand on vehicle repair market.
To suggest the warranty is “not worth the paper it’s written on” because some garages decline this type of work isn’t a fair representation. The cover remains valid, and where a suitable repairer is identified, we support and progress claims in line with the terms as expected.
We appreciate it’s inconvenient, but the availability of repairers for certain high-demand, complex vehicles is an industry-wide challenge and is not something specific to us.
If you’re still struggling to secure a booking, please get back in touch and we’ll continue to assist where we can.
TMO
Fast service with no hassle.
20 april 2026
Review zonder uitnodiging
Brilliant service
Brilliant service, great communication. I had issues with my car on two different occasions. TMO dealt with my warranty with them really well both times, paying back the majority of the work that needed doing to my car. Definitely worth going with this company when buying a car for peace of mind. I was in contact with Charlotte at TMO who was really good help.
16 april 2026
Review zonder uitnodiging
Good experience
Becca vas very helpful and listened to us. Very professional and curious.
17 april 2026
Review zonder uitnodiging
Molly was very polite and helpful and…
Molly was very polite and helpful and finished off with avery genuine best wishes
17 april 2026
Review zonder uitnodiging
Best warranty company to have contract with for your car
Best warranty company to have contract with, best customer service fast process and I would 100% recommend this company to family members and others.
Absolutely brilliant 👍
17 april 2026
Review zonder uitnodiging
Helpful staff
Both people were really helpful and looked into the issues I had
17 april 2026
Review zonder uitnodiging
The Motoring company was very responsive and easy to deal with
The Motoring company was very responsive and easy to deal with.
Charlotte did an excellent job at sorting out my vehicle claim. Thanks
17 april 2026
Review zonder uitnodiging
excellent service over the phone
excellent service over the phone. very clear information provided and helpful. thanks
16 april 2026
Review zonder uitnodiging
Great Product and Price
Simple admin, options and great prices delivered by this company. I would highly recommend.
15 april 2026
Review zonder uitnodiging
Excellent company to deal with! 10 out 10
I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the issue and organise payment for the warranty work.
A special mention to Luke, he was amazing. Polite, professional, and made me feel at ease straight away. Excellent service all round. Highly recommend!
15 april 2026
Review zonder uitnodiging
Luke absolutely when above and beyond…
Luke absolutely when above and beyond for me. Well recommended
15 april 2026
Review zonder uitnodiging
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