Loved the dress , it's soooo stinking cute! Although it was too big, I wanted to exchange it for a smaller size and they were all sold out, I kept the dress and took it to a seamstress to make it one... Toon meer
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Lees wat reviewers zeggen
The dress fit well, so the sizing was correct. Looked exactly as expected. For the price of the dress, I expected it to be in better and more meticulous package. And a long blonde hair was ca... Toon meer
I attempted to review the dress I bought on their website and it won’t let me. I would suspect it was because it wasn’t 5 stars. I was disappointed in the fabric of the dress I received. It was much t... Toon meer
I noticed that your delivery service, Veho, had an incorrect delivery address for me. They said their system must have transposed it. Because the package is out for delivery, they said they cannot cha... Toon meer
Bedrijfsgegevens
Contactgegevens
1052 Potomac St NW, Washington, Verenigde Staten
- 1 (888) 501-8101
- info@tnuck.com
- tnuck.com
3,1
Gemiddeld
149 reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ordered on AUGUST 30...Not tracking
I ordered 2 dresses on August 30th. The order is still not tracking, I've reached out via email and attempted to call multiple times. No reply at all. I've ordered things from this company for years but this is most likely the last time.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Ashley! Thank you for reaching out - we are so sorry for the delay with your order! After checking on your order, it appears you have been in touch with a member of our team who helped cancel your order, per request. We truly appreciate your patience during this busy time, as we are currently experiencing a high volume of inquiries. The Tuckernuck team greatly appreciates your continued understanding! We look forward to delivering your future orders in a more timely manner. Please do not hesitate to email us at customerservice@tnuck.com for additional assistance in the meantime.
Where is customer service?
I'm a loyal Tuckernuck customer, but feel compelled to write a review regarding their customer service to hopefully get some attention. My order never arrived, and I can see through tracking that it was lost in transit. I've tried to reach customer service multiple times by phone and by email, but I'm just sent to a black hole. No confirmation of receiving any of my communication, no follow up, nothing. Do I really need to go through my credit card company in order to get my money back?
5 september 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi De - Thank you for reaching out! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear you are having trouble getting in touch with our team and for the continued delay in your order. Our phones are temporarily turned off due to high order volume. Please feel free to reach out to our team directly at customerservice@tnuck.com and a member will be in touch in the next day or so. We look forward to resolving this situation and hearing from you soon. Thanks again for your continued patience!
I’ve bought here for several years
I’ve bought here for several years. In the past year (long after covid and supply chain issues) their time to ship is ridiculous, 6-10 days, and they just make excuses and don’t let you cancel!
7 september 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Alexis, thank you for reaching out! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team. I am so sorry for the delay in your recent order. We truly appreciate your patience during this busy time, as we are currently experiencing a high volume of inquiries following our first ever Mid-Year Sample Sale. After personally looking into your recent order, it appears to be scheduled to leave our warehouse today and is too far along in the shipping process to be canceled. I apologize! Should you decide to return the order, you may visit our returns portal online to generate a pre-paid QR code/return label. We appreciate your understanding and look forward to providing a better experience in the future.
Don’t ever buy from their sample sale
Don’t ever buy from their sample sale. Previous purchases were ok-dress didn’t fit return was slow but finally refunded. Bought a dress from their sample sale that reeked of mothballs-horrible. Tried airing out in my closet-but still reeks as does my closet and clothes nearby. Dress had no care tag, no fabric content or country of origin tag. Good luck figuring out how to care for it. I will never buy from them again-inexcusable
1 september 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi There, thank you for reaching out! My name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear about your recent order. We appreciate you letting us know and would love to make things right. Please reach out to our Customer Experience team directly at customerservice@tnuck.com and we would be more than happy to issue you a full refund. Please know this is not the form for our brand and we look forward to resolving this!
Dresses delivered were clearly…
Dresses delivered were clearly previously worn, and did not fit as size smalls. Tuckernuck is clearly just dumping merchandise and then imposing a return policy that is to the detriment of the customer.
4 september 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi There! Thank you for reaching out. By way of introduction my name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear about your recent experience. Please feel free to reach out to our Customer Experience team directly at customerservice@tnuck.com with any photos that may indicate your items arrived less than in ideal condition. This does not seem like the norm for our brand and we would love to make things right. We appreciate your patience and look forward to hearing from you!
Ordered 8/22 and still no update
Ordered 8/22 and still no update. Tried to call the worthless customer service line. It’s all automated and can’t get a live person to talk to you. Says 5 to 8 days but it’s past that and frustrated I can’t talk to someone to get any kind of answer. I ordered 14 dresses was so excited and now I’m nothing but upset. I’ll never order from them again.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Pamela! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team. We truly appreciate your patience during this busy time, as we are currently experiencing a high volume of inquiries following our first ever Mid-Year Sample Sale.
As soon as your order has been packed, you will receive a shipping confirmation email that includes a tracking number. Please kindly note that given the excitement surrounding our recent sale, orders are currently experiencing longer than-usual processing times. We sincerely apologize for this delay!
The Tuckernuck team greatly appreciates your continued understanding! We can't wait to deliver your order to you soon! In the interim, should you have any further questions or need assistance, please don’t hesitate to email our Customer Experience team directly at customerservice@tnuck.com.
First time ordering, disappointed
First time ordering and thus far, I’m sadly not impressed. I was excited to order from the Sample Sale as an introduction to tuckernuck products. I ordered eight days ago and no updates; items have not shipped. I’m concerned they won’t be here in time for my trip next week (over two weeks should have been PLENTY of time) and I’m certainly glad I didn’t spend $200/dress to learn their process is completely unreliable. Sad because I was really looking forward to ordering.
Update: Customer service was not really helpful and said that time to ship could be 5-7 business days, then once it does ship to expect 7-10 business days. Up to 17 “business days” is approaching a month. Genuinely never experienced that with any other reputable company. Such a bummer.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Brandi! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team. I am so sorry for the continued delay in your Sample Sale order. Given the high volume of orders, our warehouse is taking longer than expected to process orders placed with standard shipping. We appreciate your continued patience! In the meantime, our customer experience team is more than happy to provide additional updates. Please feel free to email customerservice@tnuck.com for further details on your order. You should receive a shipping confirmation email as soon as your order leaves our warehouse. Thanks again for your understanding!
I’ve been a tnuck buyer from the very…
I’ve been a tnuck buyer from the very beginning. I’m going to be blunt the Tuckernuck brand clothes are absolute crap. Completely overpriced for Forever 21 quality.
I just ordered clothes on August 21st. Still waiting for a shipping confirmation. I was in fact billed etc. I’m sure I’ll receive purchased items on Halloween.
I keep saying it ( so do many of my friends) I’m done with Tuckernuck.
But this time I’m definitely done. So not worth the poor shipping, quality, and return policies.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Margaret! Thank you for reaching out and providing your feedback. We are so sorry to hear your previous orders have not arrived as you had hoped. Kindly note, due to higher than normal order volumes from our Sample Sale, standard orders may take an additional 3-5 business days to process. We appreciate your continued patience and understanding. Should you need any assistance, please do not hesitate to reach out to our Customer Experience team at customerservice@tnuck.com - We look forward to hearing from you!
BAD Customer Service, BAD Shipping, BAD Ordering Update
Ordered 2 dresses before their 2:00 eastern time cutoff. Currently on day 3 waiting on an update in regards too shipping. Every time I check on my order it's the same response... "It's Happy Dance Time... Your order is in." Tried live chat but got NO WHERE! So I've now sent an email. Their website shows customer service is there from 9:30 am to Midnight. Still waiting for a response to my email. I soooo loved the first dress I bought from Tuckernuck a year ago, that's why I came back. Beyond disappointed!!!
26 augustus 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Peggy! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear your Sample Sale order has not been shipped yet. Kindly note, due to higher than normal order volumes, standard Sample Sale orders may take an additional 3-5 business days to process. A member of our Customer Experience team has reached out to your directly as well with additional information. We apologize for any inconveniences this may be causing and appreciate your understanding while we work through our Sample Sale order volume!
I purchased a dress from Tuckernuck on…
I purchased a dress from Tuckernuck on May 28, 2025, paying for expedited shipping as the dress was for an event. Tuckernuck shipped me a dress different from the one I paid for. I contacted them and spent an hour wading through their AI auto attendant which kept telling me the dress was final sale and not available for return. I finally connected to an agent, who tried to talk me in to exchanging the dress. I refused the exchange since the shipping error was theirs. They agreed to a return, and issued me a Happy Returns label. I returned the dress to them, but didn't receive a refund. I reached out after a few weeks, and they let me know the shipment was lost in transit, but that they would issue a refund. Its now a month later, and still no refund. This company is a sham.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Meg! My name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry for the delay in your refund. We appreciate you reaching out and would be more than happy to get this processed as soon as possible. Please reach back out to our Customer Experience team (customerexperience@tnuck.com) and a member from our team would be happy to process this today. I would also ask that you mention you recently spoke with Alex so we can get this properly resolved. We appreciate your continued patience and look forward to hearing from you!
My daughter told me about this site
My daughter told me about this site.
Ordered a dress for a trip that did not fit. It was way too big. When I came back from the trip, I tried to exchange for a smaller size. It was past the return date ( which I was unaware of). I am stuck with this dress. Be careful. The customer service for this company is non existent. I was 2 days past the exchange date. I would suggest buying from another company. Seems like I am not the only one with this complaint.
It seems like a drop/ship company with no customer service.
This happened a few months ago. I don’t usually write reviews. I’m still just so disgusted.
1 mei 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Barbara! My name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. We are so sorry to hear your first purchase with us arrived larger than expected. We appreciate this feedback and would love to make this right. Please reach back out to our Customer Experience team (customerexperience@tnuck.com) and a member from our team would be happy to review your recent exchange request. I would also ask that you mention you recently spoke with Alex so we can get this properly resolved. We appreciate your continued patience and look forward to hearing from you!
Do NOT buy from this company
Do NOT buy from this company! I would give 0 stars if I could. I bought a blouse for $178.00 that I wore twice and it completely fell apart at the seam in an irreparable way. Unfortunately, I saved it wear for special occasions so it didn’t fall apart until June and I purchased in November. The company will not refund my money because their “system” cannot offer a refund on a product purchased 6 months prior. They only will offer store credit and there is nothing I want from them, especially when they don’t stand behind what they sell.
25 juli 2025
Review zonder uitnodiging
Still waiting on my returns refund after 14 days…
I ordered 3 dresses from Tuckernuck in a couple different sizes. One of the dresses fit well but was very wrinkled when it came. I had to steam it a couple times before wearing it. I did, however, get several compliments on it. I returned the other 2 dresses (over $500 worth) 2 weeks ago via Happy Returns since they didn't fit well. I am still waiting for the refund to my credit card. I "chatted" online with someone to ask about when I would get my refund and was told it takes 14 days. It has now been 14 days and still no refund to my credit card. I have never experienced a delay of this kind for a return. I called again today and got some automated system. I am hoping "they" will push my refund along now since I left a message. I will not order from this company again if it takes this long for a refund. It's too bad because I was excited about trying this clothing store.
10 juli 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Mary! My name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. We are so sorry for the continued delay with the refund from your recent order. After reviewing your recent return, it appears a chargeback has been filed on behalf of this return. A member of our Customer Experience team will be in touch with you regarding next steps. We appreciate your continued patience and look forward to resolving this situation for you soon.
Not "happy returns"
update: I called customer service and they issued the refund. Returns need to be worked on. Glad they corrected the error.
I am short and the dresses were just too long. No problem-I will send them back. Well, I sent the shipment to my son's house where I would be visiting. When I tried to return them at my local UPS, I could not because I wasn't I think it was less than 60 miles away. I get on the chat and the Tuckernuck representative tried to help me. I had to send the returns back in different packages. She would send me a text with a link to send two dresses and then another for the other two. It was crazy!! I wasted over an hour trying to get correct codes. I had an appointment and couldn't keep trying. This was all what they call "Happy Returns." I was able to send two at that time. I emailed the next day and received a traditional UPS label and sent the other two dresses back. Today (two or more weeks later) I don't see but one credit. I call customer service and the automated service says I have a merchandise credit because it was outside the return window. I received the items on 5/29 and the UPS was delivered to them on 6/20. I sent it on 6/17. The mailing label said to be sure to send by 6/23. What is their problem?
11 juni 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi There - Thank you for bringing this to our attention! We are so sorry to hear about your recent returns experience. We appreciate you letting us know and can assure you this is not the experience we strive to provide with our Happy Returns option. We do ask customers to allow up two weeks for their returns to be processed, however, understand how frustrating it must have been to continually keep track of this particular return. If you need any additional assistance, please do not hesitate to contact our Customer Experience team (customerservice@tnuck.com) for help. We apologize again for any inconvenience this return may have caused and look forward to providing a better experience in the future.
They say they refund after 10 days
They say they refund after 10 days, not true. I did everything correct in returning. No money in my acct for 3 weeks, had to contact and ask for it, and now they say it will take 3 more days. Dont do business with companys who dont tell the true
25 juni 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Lorenda! My name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear you refund took longer than expected to process. We understanding how frustrating this can be and can assure you this is not the norm for Tuckernuck. Please know you should see the credit posted to your original form of payment in the next day or so. We appreciate your understanding and please do not hesitate to our email our Customer Experience team (customersservice@tnuck.com) with any additional questions in the meantime!
Shipping Nightmare
I’ve ordered from Tuckernuck twice. I think the clothing quality is good and I like the clothes, however I had a bad experience with the shipping service on my second order. They use Veho for shipping which is a joke. I was told that they attempted delivery twice when I know this is not true because I have a ring camera and there is also no reason they couldn’t have left a package on my porch. Veho was unable to provide proof that they attempted delivery however they then told me after the second “attempt” that the package was lost and to reach out to Tuckernuck customer service. Tuckernuck was able to resend me the items via a different courier but only because I had accidentally left the $8.50 shipping protection on my order (I usually decline this). I don’t think they would have resent me the items if not for the shipping protection even though the shipping issue was 100% Veho’s fault. It feels like a scam that they sneak the shipping protection on there and then use the lowest quality shipping vendor which “loses packages”. I’m not sure I’ll order from Tuckernuck in the future because of this experience unless I can confirm my courier is UPS or FedEx.
18 juni 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi There! My name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear about your recent negative experience with Veho. We appreciate you bringing this to our attention and will be sure to loop in our Veho shipping partners. I'm glad our Customer Experience team was able to help initiate a replacement order. We are always available to assist with refunds or replacements if your delivery doesn't go as planned. If you prefer future orders to be shipped via UPS or FedEx, we have expedited shipping options available with these carriers. We apologize for any inconvenience this may have caused. Please don't hesitate to contact our Customer Experience team with any further questions. We look forward to helping you!
Very disappointed
Very disappointed. The dresses were in plastic bags and crammed in my mailbox on a Sunday afternoon. Horrible shipping and packaging.
6 juni 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Susan! My name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear about your recent delivery experience. We appreciate you bringing this to our attention and can assure you this is not the norm. A member of our team will be in touch with next steps on how we can remedy this situation. We are so sorry again for any disappointment this may have caused!
Fabrics aren’t as described
I’ve placed many orders with Tuckernuck, and more recently, the fabric listed on their website for garments is different than the tag on the clothing. When I reached out to them to notify them about this issue they never responded. Very frustrating for folks who have textile allergies and seems like a willful, unethical misrepresentation of what they’re selling.
27 mei 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Lauren! Thank you for reaching out and bringing this to our attention. We are so sorry for letting you down and can assure you this appears to be a one-off situation. The Lead of our CX Team has just reached out via email in hopes of making things right with your recent order. We look forward to hearing from you soon!
Shipping problems
Honestly, their clothes are very expensive and they should be using fedex to ship. It took me over two weeks to get my dress because ups lost it. They said they would give me something for my troubles, they never did. Told me I could return it after agreeing to some kind of refund. They don’t care and have terrible customer service
27 april 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Susan! Thank you for bringing this concern to our attention. We appreciate your feedback and cannot apologize enough for this delay. Please know this experience is not the norm for Tuckernuck and a member of our team will be in touch with you directly by the end of day today. Please look out for a gift card from our team as a further apology for this negative experience!
Constantly disappoint in returns and service
Constantly disappoint in returns and customer service. I rarely return something, but they make it incredibly difficult to return and get refunded fully.
30 mei 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Rebekkah! My name is Alex and I am the Lead of the Customer Experience Team. I am so sorry to hear you are having trouble with your recent refunds. Our team has reached out to you directly by email to resolve any additional confusion. We look forward to making things right!
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