Tuckernuck Reviews 149

I ordered a super cute dress online. The dress was delivered today. Upon opening, the dress was severely wrinkled and had very noticeable brown makeup on the color/neckline. I immediately (same afternoon as delivery) called Tuckernuck customer service which gives you an AI rep. I explained the situation and was texted a link where I immediately sent photos of the wrinkled, dirty dress. Incidentally, BOTH tags were still affixed. This dress must have been in a store where it was repeatedly tried on. Anyway, I was immediately refunded and instructed to repackage the dress and bring it to the post office with a pre-paid postage label. I was instructed to repurchase the dress online and wait AGAIN for shipment. This is a huge time suck & inconvenience for a dress being returned b/c it was a wrinkled dirty dress.

I reported the situation and sent pics to Tuckernuck the same afternoon that the dress was delivered. Both Tags still affixed.

Their resolution causes me to jump thru a lot of hoops when the severely wrinkled (it was delivered in a plastic envelope) DIRTY dress should have never been sent.
This is sub par customer service. What should have happened was an apology and percentage off my identical re-order to make up for the inconvenience. Never again!

I bought 1 dress and it didn’t fit, they don’t offer exchanges so I bought the next size up and returned the first one via happy returns which was scanned by UPS right there in the store - for other retailers this is an instant return when scanned - not for Tuckernuck! I ended up sending back the 2nd dress also because of fit and if I did not stay on top of them, I would NOT have ever gotten refunded over $500. It took me prompting them to get my refunds - for BOTH dresses I had to contact customer service and ASK that I get my money back, even though both items made it to the warehouse neither item was refunded. I shop at many high end retailers and none operate this way. BUYER BEWARE!!!

Worst customer service ever! Happy Returns is an instant returns platform which is why customers like it but Tuckernuck doesn't know how to use it. Now my item is in random limbo and I have no way of tracking it. Tuckernuck is saying they still don't have it. And don't get me started on the horrendous customer service. I literally had the customer service agent tell me I am the only customer who has ever complained about returns at Tuckernuck! Haha that's an interesting statement, especially considering the 2.3 rating on Trustpilot. Buyer beware! You may never get your refund because your item randomly never got returned although you returned it using an instant return service - Happy Returns!

Worst purchase ever! The v neck Tuckernuck sweater looks nothing like the one advertised and pictured. It looks cheap, has a strange smell and is a GLARING GOLD METALLIC! In the picture it looks like a soft creamy color but this is a “ugly Christmas sweater” like you’d wear as a joke. I paid $15.00 for 3 day shipping that never happened. AFTER I paid a not eligible to return popped up? I really think the positive reviews are fake since reading here so many customers are upset. Fool me once I’m never going back!

I received 2 dresses from this company and promptly returned them, since they didn't fit and I didn't care for the material. I was told the warehouse never received 1. I am absolutely certain I returned 2. No doubt whatsoever. I emailed my situation and someone got back to me promptly. They said they would credit me for both dresses, and I will wait for this to happen. Until then I cannot complain about their response. For the life of me I cannot fathom where that other dress is. This is the first time this has ever happened with the many clothes vendors I have purchased from.

Beware when ordering from
This site. I placed an order in December of 2024. I never received it and was never issued a refund. I’ve repeatedly contacted the company and have not received a response. It is thievery.

Across many purchases, I've enjoyed their excellent curation, fun products, easy order tracking, and prompt customer care.

Tuckernuck sent me the wrong size pant twice. They refunded me for the first pair and said they would for the second but are not processing the return (which they received) and will not respond to my emails or calls. AVOID.

I bought three dresses and returned two. Tuckernuck only refunded one of the dresses. Tried to contact them and was told “you are still in possession of the dress.” Awful customer service. Will not purchase again.

I have been buying from Tuckernuck for years and have considered this might go to site for all my clothing needs. Unfortunately, I have now been seeking other sites because they have gotten so much higher and are now out of my price range below $225 for a dress. Also, some of their styling has gotten absolutely ridiculous rather than classic and classy styling. Very sad to see.

Awful, Awful customer service.
I will never shop with them again.
Ordered 3 dresses on line and forgot to apply my 15% discount. I called customer service and it was an awful and quite shocking experience.
He “ could not” apply the 15% BUT he could if I accepted that my 3 dresses were “ final sale”
I asked to speak with the manager and never got the call back …
NEVER AGAIN!!!

The sizing chart is completely off. Their clothes come up much much larger than the sizing charts show. Unfortunately I bought several dresses based on their incorrect measurement chart, many in final sale so I couldn’t return. Even the items that were returnable, there is a hefty fee for returning and shipping / customs duties are up to the buyer to pay. Would not recommend

Tuckernuck finally credited my account on 12/22/24, after their courier picked up my return on 12/04/24. I still think this is an unacceptable amount of time to credit a return and won't be ordering anything else from this company.
A Sway courier picked up my return on 12/04/24. Today is 12/19/24 and Tuckernuck customer service is telling me I have to wait until 12/26/24 to let them know if my return has not been processed. This is ridiculous! Their return policy says 2 WEEKS! I have e-mailed them at least 6 times and I keep getting the same response....
I understand your frustration and I'm so sorry. Please note that we can only consider the return package as lost if the tracking information has not been updated for 14 business days from the last update so if your refund has not been processed by December 16, we will be more than happy to manually process it for you.
Thank you so much for your patience, and I hope you have a wonderful day!
Best,
Rayah S
This return has OBVIOUSLY been lost by YOUR courier service or whichever service he used to return. I will NEVER do business with this company again.

Bought a beautiful dress $280 on sale. Aqua blue, shorter length, long sleeve cute style. When it arrived, color is faded, material is cheap, length is below knee… do not like at all.

Too bad… was on sale… no return, credit or refund.

Will never purchase from them again….

(Have been a good customer to them over years.)

I received a beautiful sweater in a timely and well documented manner. I’ve read some negative reviews so felt it important to note that my experience with Tuckernuck was excellent.

I ordered a dress, I looked all over the website for where they manufacture their products, and was not successful. Received the $300+ dress to find out it came from CHINA. I try very hard to use other manufacturing countries. I returned the dress, and now i have a Credit, which I was expecting full refund. Now I've asked for them to be clear with me if they have other manufacturers besides CHINA, and I can't talk with anyone. Very frustrated. I thought they were an upscale, legitimate retailer.

Just do a little work. You can almost always find their stuff on Amazon for 1/10th of the price. All they do is private labeling and rip you off. If you don't believe me, check out their Jackie dress.

I placed an order for a dress and the package was damaged in transit and never delivered (tracking says it was returned to Tuckernuck). I reached out to Tuckernuck and Corso, Tuckernuck's outsourced shipping protection, and it's been over two weeks without a refund. Both sides are giving me the runaround on something that should be a simple refund for a product that was never deliverd.

HORRIBLE! ordered a lavender dress...but blue arrived! Called and they said FINAL SALE!!! Be Warned!

PLEASE BE CAREFUL! I ordered from them and they charged me the $200+ for the dress. I still hadn't received the dress after the shipping deadline so I reached out and was told it never shipped and was out of stock. This is after being charged for it! I only ever received a confirmation email that the order was successfully placed. I never received a notification of cancellation or refund either even though I spoke with Sarah (team leader Alex Ferrel) and asked her for this. If I hadn't reached out I would never have been notified!!

This dress was for my sister's wedding and they really put me in a pinch. PLEASE BEWARE!