It has now been 13 days since I placed my order, and I still haven’t received my chocolates or any response from the company. I chose this brand because of its reputation, and I was genuinely e... Toon meer
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wonderful chocolate - you can taste the purity and the locale in every bite - we were going to save it for special occasions, but it's already gone! I'm definitely buying more and not sharing with fam... Toon meer
Bedrijf heeft geantwoord
Very disappointing. I absolutely love artisanal chocolates, and am willing to pay high prices for good quality. However . . . To'ak was really underwhelming and actually had a nasty, moldy taste. The... Toon meer
Bedrijf heeft geantwoord
(Toak addressed my complaints in a responsible and considerate way. Since much of their operation is in South America -- given the givens, it could be considered also in a timely way.) I am once agai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
To'ak Chocolate is made from rare Ecuadorian Nacional cacao beans. Using a unique barrel aging processes, we create extremely limited editions of luxury single-origin dark chocolate. Discover To'ak Chocolate today.
Contactgegevens
3,1
Gemiddeld
267 reviews
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An incredible dark chocolate that…
An incredible dark chocolate that allows you to explore the complexity of chocolate's key ingredient of cacao while also feeling good about how it's sourced.
16 juli 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Ryan for the positive review! We appreciate your support and passion for sustainably sourced chocolate products. All the best from the To'ak team — Carl.
Galapagos was good—- smooth— but way…
Galapagos was good—- smooth— but way too much packaging.
16 juli 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Hello JER, thank you for your kind and honest review. We are pleased to hear that you enjoyed our Galapagos bar and we commit to raising again the issue of shipping packaging with our fulfilment partner. During the summer months it can be challenging to ensure the chocolate arrives in excellent condition unless it is very well protected. Having said that we know that we can always strive to do better. Warm regards from Ecuador — Dennise.
Antwoord van To'ak Chocolate
Thank you Laurance for your order and the kind review. It's a pleasure to have clients in all different regions of the world. We very much look forward to welcoming you back again soon. Warm regards from the team in Ecuador, Carl.
Both drinking chocolates were…
Both drinking chocolates were extraordinary. And the Galapagos Safari Camp chocolate was the most delicious chocolate bar I've ever tasted!
12 juli 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Dear Santiago, thank you for the very generous words. We are truly thrilled that you enjoyed our Galapagos edition, in partnership with Galapagos Safari Camp, as well as our special drinking chocolates. Please stay in touch and we look forward to welcoming you back! Warm regards from Quito, James.
Some of the best chocolates I have…
Some of the best chocolates I have tried! Very very delicious!
11 juli 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Joan for your kind words. We are thrilled to hear you enjoyed the chocolate! We look forward to hearing from you again soon. Best regards, Dennise.
Excellent product and service!
11 juli 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Jon for the kind review! We are pleased to hear that you enjoyed the selection of products that you ordered. Our T.cacao Everyday 100% cacao powder is a great addition to your daily regimen for a clean, healthy and delicious energy boost. Take care and best regards from the team! — Carl
Beautiful product
Beautiful product. A little goes a long way as well.
9 juli 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Hello Constantine. Thank you for your review! We wholeheartedly agree with your sentiments. The finest things in life are meant to be savored mindfully and slowly and we are pleased to hear that is how you enjoyed our chocolate. Warm regards from Quito, Ecuador — Dennise.
Great packaging
Loved how it was all packaged, wrapped, and the literature explaining everything in detail..great work, it sure made the experience of enjoying the chocolate so much better!
8 juli 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Hello Edward, thank you for your review and for taking the time to enjoy the entire To'ak experience. We put a lot of love and attention to detail into how we present our chocolate and it is always a pleasure to hear that someone notices that touch. Our tequila cask aged chocolate is one of the team's favorites as it is so easy to enjoy. All the best from our team — Carl.
I ordered four of To'ak's chocolates…and they blew my mind!
I ordered four of To'ak's chocolates for my cousin's 70th birthday. As a fellow chocoholic, we have had pretty amazing chocolates from around the world. After reading an article about the most expensive items in the world by ounce, To'ak was on the list. Well, I was intrigued. I placed my order and the boxes arrived on time. The following day, we met for lunch and brought out the Bourbon aged chocolate. Upon opening the box, the aroma was magical, and the taste was beyond words. The subtle hints of aged bourbon melding with the rich dark chocolate were a match made in chocolate heaven.
8 juli 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Anthony for the fantastic review! We are glad we could help transport you to a moment of chocolate heaven :-) We are particularly proud of our aging program, which started as an experiment but has blossomed into a full blown program with unexpected results in terms of the magical flavor journeys that the process creates. We look forward to hearing from you again before too long. Warm regards from our team in Ecuador — James
Beyond Yummy
wonderful chocolate - you can taste the purity and the locale in every bite - we were going to save it for special occasions, but it's already gone! I'm definitely buying more and not sharing with family...they can get their own...The chocolate came in a cooled container and arrived quickly (esp. given COVID restrictions). Very impressed!
6 juli 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Jennifer for the lovely review. We are so pleased to hear that you enjoyed our chocolate! And while we do recommend sharing our chocolate we also understand that this isn't always possible ;-) Please continue to enjoy some of the best cacao and chocolate that Ecuador has to offer. Warm regards from our team — Dennise.
Not worth the dough
It’s good and packaging is incredible but the chocolate isn’t noticeably different from $10 bars so I would pass
6 juli 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Hello Kenneth. Thank you for your balanced review. We appreciate that To'ak is not the perfect fit for every chocolate connoisseur, however we do believe we offer discerning chocolate or fine food connoisseurs something completely unique and of the highest quality. Our model is quite different to many of our peers and one of our goals is to demonstrate that fine chocolate is worthy of the same treatment we afford to fine wine or other specialty foods. In our case, we work at the farm level with a small community to pay the highest prices in the market for their cacao and in turn support them to protect one of nature's rarest varieties of cacao — Ancient Nacional — and build sustainable livelihoods for the future generation of cacao farmers. We hope you might consider To'ak again perhaps for a special gift. Thank you again and best regards from Ecuador — James.
This chocolate has the richness I…
This chocolate has the richness I expected. I will be buying again.
6 juli 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Dorinda for the great feedback! Our Rain Harvest 2017 produced a beautifully smooth and well rounded chocolate. We invite you to consider our Mini Bar or Aged editions for your next purchase. It's a fun experience to taste a vertical flight of different harvest years or the effects of aging a chocolate with complimentary aromas. Warm regards from the To'ak team — James
Packaged very well and the chocolate…
Packaged very well and the chocolate was exquisite. Like the tasting and pairing guide.
6 juli 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Hello Kenneth, thank you for the great feedback. We are pleased to hear that you enjoyed our Galapagos bar and our T.cacao 100% cacao powder. Both of these are Ecuadorian treasures and help to promote a rich and diverse ecosystem in our country of origin. Best regards from everyone at To'ak — Dennise.
Antwoord van To'ak Chocolate
Thank you Daniele for your kind review. Our Galapagos Harvest bar is very special to us as it represents the dreams of one of our friends to produce the first single origin chocolate bar from the Galapagos. On top of this vision it is also a product which has directly contributed to regeneration of the endemic flora and fauna on the island of Santa Cruz. We are pleased that your gift recipient enjoyed the chocolate! We hope to hear back from you again soon. Warm regards from our team in Ecuador — Carl.
Order received accurately and quickly
1 juli 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Hello Lynn, thank you for your order and your review. We're so pleased that everything arrived efficiently and in good condition. Please enjoy our 100% heirloom cacao. It's delicious and healthy :-) Warm regards from our team in Ecuador, Dennise.
I love To'ak chocolate
I love To'ak chocolate. This is my second purchase. My husband enjoyed the smoothness of the chocolate. We are now To'ak converts!!
26 juni 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you KB for the continued support and your kind feedback. Last week we did our first harvest for 2020, which was an exciting milestone and one we weren't sure would be possible in the current context. Your feedback motivates our team to do our best in these unusual times. Warm regards from Ecuador — Carl.
Best customer service ever
Best customer service ever provided by James.
24 juni 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Gerardo for your kind words! We are always motivated to provide the best customer service and experience possible and this is made possible by our fantastic team here in Ecuador and abroad. We look forward to hearing from you again next time. Warm regards from Quito — James & team.
I had trouble maneuvering through the…
I had trouble maneuvering through the website and ordering, thinking I would be charged shipping though I had exceeded a minimum order. Immediate email direction assured me everything was as I had hoped. The order came much faster than I expected with utmost care in packaging.
22 juni 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Hello Stephen. Thank you for your detailed review and continued support. We are always pleased to ship your orders and happy that they are arriving in excellent condition. Warm regards from our team here in Ecuador — Dennise.
Love the product and the care that is…
Love the product and the care that is taken during shipping to ensure it doesn't melt before it gets here! Customer service gets 10 stars!
21 juni 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Hello Melinda, thank you for your amazing review! We are really pleased you could enjoy a wide selection of our finest chocolates. Your purchase helps us to continue purchasing cacao at the highest prices from local smallholder farmers and invest in preserving ancient heirloom cacao varieties in Ecuador. We hope to hear from you again soon! Warm regards from all of us in Ecuador — James.
Antwoord van To'ak Chocolate
Thank you James for your kind review. Our Islay Whisky Cask edition is one of our proudest accomplishments. It offers a beautiful marriage of fine chocolate and the subtle yet well integrated notes of a peaty Islay whisky. We think it's probably one of the best Father's Day gifts out there ;-) All the best from our team in Ecuador — Dennise
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