It has now been 13 days since I placed my order, and I still haven’t received my chocolates or any response from the company. I chose this brand because of its reputation, and I was genuinely e... Toon meer
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Lees wat reviewers zeggen
wonderful chocolate - you can taste the purity and the locale in every bite - we were going to save it for special occasions, but it's already gone! I'm definitely buying more and not sharing with fam... Toon meer
Bedrijf heeft geantwoord
Very disappointing. I absolutely love artisanal chocolates, and am willing to pay high prices for good quality. However . . . To'ak was really underwhelming and actually had a nasty, moldy taste. The... Toon meer
Bedrijf heeft geantwoord
(Toak addressed my complaints in a responsible and considerate way. Since much of their operation is in South America -- given the givens, it could be considered also in a timely way.) I am once agai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
To'ak Chocolate is made from rare Ecuadorian Nacional cacao beans. Using a unique barrel aging processes, we create extremely limited editions of luxury single-origin dark chocolate. Discover To'ak Chocolate today.
Contactgegevens
3,1
Gemiddeld
267 reviews
Geen gegevens bekend over review-uitnodigingen
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The packaging is beautiful
The packaging is beautiful, the insert to provide a background context for the tasting experience wrapped with embossed gold foil. The chocolate had a wonderfully smooth mouth feel, with a delicious earthy taste.
20 september 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Diana for your beautiful review! We love to hear from client who really appreciate the small details and the love that we put into each and every bar of chocolate. Best of all your purchase helps to promote equitable trade with cacao farmers in Ecuador and the preservation of heirloom cacao. Take care and best regards from our team — Dennise.
Superfast delivery if Great Chocolates
Superfast delivery, excellent packaging, and great Galapagos chocolates!
13 september 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Mitch for the continued support! We're so pleased you can enjoy some of the last bars from our first every Galapagos Harvest. Best regards, Carl.
Best Customer Service Ever
They communicate with you so well. Because of the Labor Day holiday I was contacted and informed that they were unable to mail my chocolate out this week. (in hot weather they only mail out on Mondays). Wasn't a problem for me but they even gave me a gift card on my next purchase. I replied to them and asked a question about shelf life as one was going to be a gift a few months from now. James got right back to me. This company has the best customer service I have ever experienced! (not to mention their product is amazing)
11 september 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Melinda for the glowing review 🥰the only thing better than enjoying some delicious chocolate ourselves is knowing that we have left a positive experience for one of our customers. We appreciate your continued support and look forward to hearing from you again soon. All the best, James.
Nice Experience
Fancinated by the story behind the brand. Thank you Andrea for keeping me updated with the shipment.
11 september 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Selina! We are very pleased to know that our story has been engaging. We are privileged to live in one of the most vibrant and ecologically diverse places on the planet. Next time you may be interested to try a personal favorite of mine — our Galapagos Harvest. All the best! Andrea
Excellent taste..so far I've tried…
Excellent taste..so far I've tried three different one's and have not been disappointed. Hope to try others soon.
11 september 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Steven! We're so pleased to hear that you have enjoyed three of our unique bars to date. May I suggest you consider one of our specialty aged bars? The Kampot Pepper has a lovely balance between floral notes and the light spice of the pepper. And our Palo Santo is typical of Ecuador, it has hints of pine, mint and coconut and enjoys a lovely creamy finish. We look forward to being of service again soon! All the best from our team in Ecuador — James.
Amazing service and amazing chocolate !
Amazing service and amazing chocolate.
Maybe the packaging is slightly too big.
Galapagos - Harvest 2018
10 september 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Davide! We are pleased to receive your great feedback and very happy to learn that you enjoyed our special Galapagos chocolate. Take care and best regards from our team — Carl
Great Chocolate 👌 from a far off land
Great Packaging.
Buen Chocolate. Buen sabor. Buena presentacion y llego en excelentes condiciones. Excelente servicio de calidad. Continuen creciendo y mejorando.Grea
10 september 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Muchas gracias Donald por la gran reseña. Estamos encantados de que haya disfrutado del producto y el servicio. Por favor continúe apoyando marcas únicas y sostenibles. Saludos y los mejores deseos desde Ecuador — Dennise
Great experience
I ordered my products from To’ak to South Korea. Even though I was worried about the quality of the delivery because of the distance, staff members were very well organized and kept me informed until the products arrived safe and well. I recommend anyone who is looking for a great gift to try To’ak.
10 september 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Hello Sang, thank you for the kind review. We are always excited to share our unique chocolate with connoisseurs around the globe. We hope the recipient was thrilled with the kind gift. Warm regards from our team in Ecuador — James.
The card should be wrapped in a plastic…
The card should be wrapped in a plastic or other type of cover, because with the amount of ice and the low temperature you put in the package it is very easy for the card to be wet.
9 september 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Hi Mike, thank you for entrusting us to deliver your gift. We appreciate your feedback and will be sharing this with our fulfilment team. The weather has been particularly warm recently and as a result we had to add some extra ice to our shipments. It's a good suggestion to provide better protection for gift cards and gift wrapping. Best regards, James.
Prompt service
Prompt service, fine chocolate, I like their missions
7 september 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Lee for your kind review. We are pleased to hear that you appreciate our mission. It is a very important part of what drives our passion us to make fine chocolate. Without a healthy and diverse environment and sustainable supply chains chocolate just isn't as delicious. Please visit us online soon! All the best from Ecuador — Dennise.
Great company and product.
6 september 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Alan for your continued support. We're thrilled that you have been able to enjoy a wide selection of our unique chocolates. Warm regards from the team in Ecuador - James.
The best taste ever
I had a sample of this chocolate while doing business I South America, and, I never forgot the wonderful taste. Could never find anything like it in the USA, until I found this web site. You must taste and be spoiled.
4 september 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you John for the best review ever :-) and for visiting Ecuador — the birthplace of cacao. We're glad you enjoyed our Galapagos Harvest bar and our T.cacao Powder. We look forward to hearing from you again soon. Thanks - Carl.
Loving every second
A present for a friend and she's loving every part of it from the packaging to the chocolate...
4 september 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Anthony for your continued support and the kind review. We're thrilled to help put a smile on the face of another chocolate lover. Warm regards from our team in Ecuador — James.
Buyers be ware
Buyers be ware, 50.00 you get nine very small pieces of chocolate in the box total, what a waste an scam. Plus the wasted trash sent in the box was more than your small box of chocolate, terrible shame on you!
31 augustus 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Hello Paul,
Thank you for your review and we're sorry to hear that you were not satisfied. We understand that value is a subjective concept. We do our very best to create high quality chocolate in a way that respects and protects the endangered varieties of cacao, pays farmers a living wage price for their work, and helps consumers enjoy a chocolate experience that values the true cost of fine chocolate.
We also continue to work with our shipping partner to encourage them to seek the most sustainable shipping solutions — especially for the summer months, when we need to balance the need to ensure your chocolate arrives in good condition.
We will reach out to you offline to see how we can rectify the situation.
Warm regards,
James.
Amazing chocolate from people who care!
The chocolate was exquisite and I appreciated the concern for keeping it intact during the delivery with the extra insulation.
30 augustus 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you Armando for your kind review. We are pleased to hear that you enjoyed the chocolate experience and that it arrived in great condition. Warm regards from our team in Ecuador — Dennise.
The reason for this review is that I…
The reason for this review is that I have not received the chocolate yet. Shipping date, at time of purpose, was indicated as after 26 August. See no point in asking me what I think if I have not received anything. You should change your software to ask once the goods have at least been shipped. I love the product itself, but this follow up is set up poorly.
19 augustus 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Hello Donna, you have a fair point! Unfortunately the software we use to invite users to leave a review has a 'one size fits all' setting. This means we can only set it to send the invitation after X number of days. As you mention, your order is scheduled to ship on the 26th August. We hope once it arrives you thoroughly enjoy our quality chocolate from Ecuador :-) Warm regards from the team — James.
Wunderbare sehr feine Schokolade
16 augustus 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Danke vielmals für das großartige Feedback. Freut uns wirklich sehr, dass die Schokolade so gut geschmeckt hat. Herzlichste Grüße aus Ecuador von Carl & Team.
Haven't tasted yet but very good…
Haven't tasted yet but very good package and delivery speed.
12 augustus 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Thank you for the review. We hope you enjoyed the wonderful selection of fine chocolate that you ordered. All the best — Dennise.
Couldn’t make an order
Couldn’t make an order. They asked for various forms of payment other than credit card after they claimed my card was declined but I saw the charge post to my account. Super sketchy.
20 juli 2020
Review zonder uitnodiging
Antwoord van To'ak Chocolate
Hello Deric, as per our discussion via email we were unable to process your order as our e-commerce platform (Shopify) blocked your payment and labelled it "high risk of fraud". We understand that occasionally Shopify gets it wrong, so we contacted you immediately to offer two alternative forms of payment (PayPal or Zelle transfer). Since we did not hear back from you after clarifying that the payment methods we offered were to accounts held in the USA (a concern that you higlighted), we issued a full refund on the 15th of July. You were issued an email confirmation the same day. Normally refunds take between 4-5 days to appear on your account, therefore it should be on your card very shortly. We are sorry that we were unable to assist you with your purchase but our policy is to follow the security measures of Shopify. When we asked Shopify about the alert on your order they said that other orders processed on their system using the same credit card had been reported as fraudulent. You may wish to contact Shopify to resolve the issue and ensure it doesn't happen with any future purchases. Sincerely, James.
Antwoord van To'ak Chocolate
Thank you Thomas for the kind words. We are pleased that you enjoyed our 100% bar and powder, as well as our Harvest Mini Bars — a great selection of our different offerings. We hope to welcome you back soon! Warm regards from our team in Ecuador — James.
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